Help

Need help? If you require any technical help you can call our Technical Support Line on 0292 167 8545 and we'll talk you through any problems you may have.

Got a question? We've got answers on everything from connection to billing in our FAQs:

Alternatively, you can contact us using our contact form, by selecting the appropriate option from the drop down menu. We will endeavour to respond to your query within 3 working days.

Broadband and Telephone helpful bits

Wireless is a great way of getting online. However, due to the nature of wireless networking and environmental influences, we cannot guarantee that wireless will work in every location. seethelight advertise our broadband speeds based on wired connections. If you connect wirelessly, this may affect the speeds you receive. For help on improving wireless connections and speeds, see our guides below.

Thomson TG585 Router Help

ZTE H298N Router Help

Zyxel NBG4604 Router Help

Zyxel VMG8324 and VMG8924 Router Help

General Broadband help

General Telephone help

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Have you experienced problems accessing certain websites e.g. BBC iPlayer, Sky Go, National Lottery?

If you are having issues accessing certain websites as listed above, seen an error message such as “This programme is unavailable in your territory” or have received notification that you are in a different country which prohibits you accessing websites similar to the ones listed, it could be because your IP address is showing your location as being in a foreign country. Whilst this is not the case, this is a well-known common issue that seethelight can help you solve caused by a world-wide shortage of IP addresses. For further help and assistance please call our Customer Services team on 02921 678 545.