At seethelight we value and encourage customer feedback on any aspect of our service.

Existing Customers

It is easier and quicker to contact us when you are logged in to your account.

No account?

If you don’t have an account with us yet, we would love to hear from you!

Have you tried these first? It may save you time...



How can I improve my wireless speeds?
How do I set up my devices wirelessly?
My IP address is not recognised
What speed would be right for me?

View all broadband FAQ's


Can I take my phone number with me?
I can’t get a dial tone
How do I add Voicemail to my phone?
What are the call charges?

View all voice FAQ's


Why is my first bill more expensive?
How long is my contract?
How do I upgrade my services?
How do I cancel my services?

View all billing FAQ's

Sky TV

Can I get this deal if i have Sky TV already?
Who will bill me for my Sky TV services?
Can I upgrade the Original Bundle?
What is the upfront connection fee for Sky TV?

View all Sky TV FAQ's

Contact seethelight

Customer Services:
0800 331 7638

Driscoll 2, Ellen Street, Cardiff, CF10 4BP.

Opening Hours:
Monday-Friday: 8.00am-8.00pm
Saturday: 9.00am-1.00pm.