Sky Q

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Can I upgrade the Sky TV package to any of the other bundles?

Yes, you will be able to upgrade once you have placed your initial order with seethelight, however all upgrades will need to go through Sky directly. They can be contacted on 0800 151 2747 or visit their website at

Who will bill me for my TV service?

Sky are responsible for billing you for your TV services and you will be entered into a contract with Sky TV separate to your broadband contract with seethelight.

All TV billing queries should be discussed with Sky. Seethelight are unable to contact Sky on your behalf to discuss your account with them.

Who will carry out my Sky TV installation?

Sky carry out all the necessary TV installations - they will contact you directly to organise this. seethelight are not responsible for installations. If you have a query relating to your installation, you will need to contact Sky to discuss this on 0800 151 2747.

What should I do if the Sky engineer is unable to complete my Sky TV installation?

From time to time, we have seen SkyQ installations fail where the Sky Engineer has advised that the power levels being received by the GTU in the property are too low. Sometimes, this can be fixed by simply resetting the GTU.

If you have been advised that your installation cannot be completed due to low power, please follow the below steps:

  • Turn off all TVs, set top boxes and devices connected to the GTU.
  • Turn the GTU off at the mains sockets.
  • Wait for 15 seconds and then turn all devices back on, including the GTU.

Your Sky Engineer should then recheck the power levels being received.

If this has resolved the problem, your SkyQ installation can continue.

If this does not resolve the issue, please contact OFNL on 0292 167 8550 for further support.

What do I do if I have a technical query regarding my Sky TV?

If you have a question about the TV service, how it works or equipment issues, this should be directed to Sky on 0800 151 2747.

Do I need to do anything before the engineer arrives?

If you are the tenant, you must gain any necessary consent for example, landlords permission to install a satellite dish prior to placing an order for SKY TV services. You must have a free electrical socket near your TV. To give yourself some room, you may want to move any items which will obstruct where the Sky TV box will go. Ensure that working plug-in telephone sockets which can accept incoming and outgoing calls are within 10 metres of your Sky box(es) . For blocks or flats, listed buildings or conservation areas, planning permission may be necessary and should be obtained prior to your appointment. Any internal cable will need to be tacked to the skirting board. Let us know at the time of ordering your Sky TV package if there are any access or parking restrictions our engineer should be aware of.

Can I just take Sky TV, or do I need to have Phone and/or Broadband too?

To become eligible for the Sky deal, you must also take up any of seethelight's residential broadband products - broadband and phone or broadband only product. seethelight provides completely unlimited, fibre broadband and our voice products come with evening and weekend calls. Only applicable to residential customers.

How do I know if my TV is HD ready?

HD ready televisions carry the 'HD ready 1080p' logo, or you can look in your TV's instructions for information on its HD specifications.

What parts of my Sky equipment do I need to take with me to the new house?

You will need to take any scart or HDMI cables you have, all boxes, power cables, remote controls and your viewing card(s). You can keep the viewing card in your set top box during the move.

If you want Sky TV in more rooms than one in your new house you should also keep handy any new viewing cards you have been sent. The engineer will need these to complete your installation.

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