Need help? If you require any technical help you can call our Technical Support Line on 0800 331 7638 and we'll talk you through any problems you may have.

Got a question? We've got answers on everything from connection to billing in our FAQs:

If you can’t find what you are looking for in the articles below, send us a contact form. We aim to respond to contact forms within 3 days.


  • Troubleshoot a wireless network
  • Set up a wireless network
  • Internal wiring explained

Getting Started

  • Do I need a BT line?
  • How can I setup my router?
  • Do I need an engineer?


  • Can I choose my number?
  • How much are calls?
  • I haven’t got a dial tone


  • When will I get my bill?
  • My first bill explained
  • How are bills calculated?

Sky TV

  • Who will bill me for TV?
  • Am I eligible for the deal?
  • Do I need an engineer?

Auto Compensation

  • What is Automatic Compensation?
  • How much do I get?
  • What is a total loss of service?

Help Guides

Optical Network Terminal (ONT) User Guide

Router Setup Guides

Telephone User Guide

Wireless Network Guides