Need help? If you require any technical help you can call our Technical Support Line on 0800 331 7638 and we'll talk you through any problems you may have.

Got a question? We've got answers on everything from connection to billing in our FAQs:

Alternatively, you can contact us using our contact form, by selecting the appropriate option from the drop down menu. We will endeavour to respond to your query within 3 working days.

Broadband and Telephone helpful bits

Wireless Help

Wireless is a great way of getting online. However, due to the nature of wireless networking and environmental influences, we cannot guarantee that wireless will work in every location. seethelight advertise our broadband speeds based on wired connections. If you connect wirelessly, this may affect the speeds you receive. For help on improving wireless connections and speeds, see our guides below.

Troubleshooting a wireless network

Many things can cause interference to wireless networks, so there are things you can do to prevent these interferences and hence, improve your wireless connection. Like radio and television waves, wireless is subject to interference from electrical sources. If you have low signal strength, or you keep losing connection, it could be because some objects are interfering with your router and causing ‘noise’. Your wireless signal will be the strongest when it is clear of any obstacles and is in a clear space. Try these tips to get the best out of your wireless:

  • checking cable connection

    In the first instance, power off and on your internet enabled device and router to see if this helps. Some laptops have a wireless switch; make sure this is turned on.

  • router near wall

    Thick walls can reduce the range of your wireless connection. Place the router away from walls

  • router on table

    Move your router to a common area, such as a living room. Make sure your router isn’t crowded, is in a central location and is not placed on the floor.

  • Plugged in device

    A wired connection is always going to be faster than wireless. For faster speeds, try connecting your PC and router with an Ethernet cable and leave Wi-Fi for your other devices.

  • Anivirus on a computer

    Ensure that your computer’s anti-virus software and operating system is up to date and you regularly run a full virus scan.

  • empty cache

    Empty the browser cache - the process is different depending on the browser you are using. Use the internet options to clear your cache

  • Router by Mirror

    Keep your router away from reflective or shiny surfaces such as fish tanks, mirrors, windows and filing cabinets, as the signal can bounce of these objects.

  • Router near electronics

    Do not place your router next to metallic objects, microwaves, cordless phones or RF transmission devices as these send out radio signals which can interfere with your router.

  • Router in a cupboard

    Where possible, move your router out of enclosed spaces, such as a cupboard. This can limit the signal. Your router needs space and should be in your line of sight.

  • Network Options on a phone

    Sometimes forgetting a Wi-Fi network on your phone can help. In Wi-Fi settings, select the network name you want to forget. Tap (i) and select "Forget this Network".

  • Router connected to power

    Make sure the router and ONT are switched on and plugged in at the mains, as demonstrated above. Exact layout of equipment may vary.

  • Bluetooth and routers

    Bluetooth equipped devices like mobile phones send out radio signals which can interfere with your router. Try turning these off one at a time to see if it make a difference.

Changing the wireless channel/frequency and network name (SSID)

Your wireless performance could be slowing down due to interference from other wireless networks in your area.

From time to time, other devices in your area could overlap onto the channel your router is broadcasting on and will compete for airwaves, causing interference or "noise" which will in turn cause the Wi-Fi to slow down. You can try and overcome this by changing the channel/frequency that your router will communicate on.

Your router will automatically look for the channel with the least interference of "noise". If your laptop/PC is unable to "see" your Wireless Network Name (SSID) you may need to login to the router and change the channel manually.

To do this:

  1. Power your router on and off. Your router will then automatically scan for the channel with the least noise.
  2. Log in to the router and select "Network settings" and then "wireless"
  3. The band, channel, and SSID can be changed here. The SSID and channel can be changed separately for each band 2.4G and 5G.

Changing the encryption type and key

There are a number of options you can select:

No security

This is not recommended by seethelight as this will allow anyone with a wireless device to connect to your router and use your internet connection and possibly access devices and information in your home network. This option would generally be used for fault finding and turning it to this mode is at your own risk.


This is an older version of security and although it is secure, it is the weakest of the options. This works best with older router models.


This option is more secure than WEP and the password can be letters and numbers.


This is the latest security standard and is the recommended security type. The password can be letters and numbers. We recommend your regularly change the encryption type and key to help you keep your wireless network secure.

  1. Log into the router and select "Network settings" and then choose "wireless" and then scroll to the bottom of this screen.
  2. Here you will be able to change the encryption type and key (password)

Setting up a wireless network

  1. Insert and Ethernet cable into the Lan 1 port of the ONT
  2. Take the other end of the cable and insert it into the WAN port of your router. Where possible, try to place your router in an open space.
  3. You will now be able to find the wireless network and connect using your SSID and encryption key.

Setting up a wireless connection using internal wiring

  1. Insert and Ethernet cable into the Lan 1 port of the ONT
  2. Insert the other end directly into the relevant port of the patch panel, associated with the room where you would like services*
  3. In the relevant room, find your data port and insert an Ethernet cable into the WAN port of your router. You will now be able to connect to the internet.
Router connected to patch panel

* If your patch panel is not labelled with rooms, try each port until there is a match.

Technicolor TG589ac Router Help

ZTE H298N Router Help

ZTE H298A Router Help

General Telephone help