COVID-19 Customer Information
STL is prioritising the work we undertake during COVID-19 to make sure you continue to receive fast and reliable broadband and voice services, whilst ensuring we keep our customers and engineers safe, and look after those most in need. Where applicable, we are asking customers some additional questions where we may need to enter a premises to ensure we take any necessary precautions to keep everyone safe. We continue to carry out work as per the government’s social distancing guidelines.
As the government’s response to the coronavirus pandemic develops, we are continuing to keep our approach under careful review. We will always take an approach which safeguards the health and wellbeing of our customers and colleagues, while maintaining fast and reliable broadband and voice services.
Contacting Us
If you experience problems with your broadband or voice service, please call 0800 331 7638.
Our Broadband Only Services
seethelight offer broadband only products in superfast speeds of 60Mbps and 120Mbps, and ultrafast 360Mbps.
Perfect for those of you who don't want a telephone line!
Our Services
Use our postcode checker below to find out if you get our superfast and ultrafast products.
To find out about the benefits you’ll get from seethelight, click here.
The OFNL Network and Choice
seethelight appreciates that residential customers on pure fibre networks do not yet have as wide a choice of service providers as is available on slower, traditional, copper networks (this is a current issue for most UK fibre networks and is not unique to homes where seethelight operates). Information on the available service providers in your area can be found on the OFNL website.
Our packages are incredibly good value and are completely unlimited, leaving you to download as much as you want.
seethelight only provide fibre to the home - no copper cables in sight. We are comparing seethelight against the other providers who offer similar services and speeds. Not all of the below services are over the fibre to the home network, and some of these are through copper lines.
Plus Net Unlimited Fibre Extra | Vfast | seethelight | BT Superfast Fibre | Direct Save Telecom | BT Superfast Fibre 2 | Love your Broadband | |
|---|---|---|---|---|---|---|---|
£26.99 | £28.99 | £31.50 | £34.99 | £37.95 | £39.99 | £44.90 | |
66Mbps | 50Mbps | 60Mbps | 36Mbps | 40Mbps | 50Mbps | 50Mbps | |
18 | 12 | 12 | 18 | 12 | 18 | 12 | |
£31.99 | £28.99 | £31.50 | £36.74 | £37.95 | £44.49 | £44.90 |
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Price (per month) |
Average Download Speeds |
Available on OFNL network? * |
Contract length (months) |
Unlimited data |
Evening calls included? |
Weekend calls included? |
Monthly cost plus extras ** |
Prices correct as at 30/06/2020
* OFNL: Open Fibre Network Limited.
** This is the total cost including evening and weekend calls.
All prices quoted are inclusive of VAT.
UK based customer service centre
UK Contact Centre; Open 6 days a week
Freephone 0800 number. Contact us
In March we answered 92% of calls in under 20 seconds
Pay your bills 24/7 with our automated payment line
Full fibre service
Download as much as you like with unlimited data
Superfast and ultrafast broadband with speeds of 60, 120 and 360Mbps
Enhance your upload speeds with our upload boost products
Benefits of seethelight
No need for a telephone? Take any of our speeds as broadband only
Unmissable Sky Q TV offers with seethelight
Inclusive evening and weekend calls with voice
Compare our prices using our comparison tool
Experience the benefits of pure fibre.
See how fast it takes to download a 1 hour TV programme with our superfast and ultrafast broadband, compared with the UK average speed.
Ultrafast 360Mbps
9 seconds
Super 120Mbps
27 seconds
Super 60Mbps
53 seconds
Standard Copper Broadband – Average UK speed 9.8 Mbps1
5 minutes
seethelight delivers its services over a pure fibre network operated and supported by Open Fibre Networks (OFNL). OFNL is an open access network provider.
To view the up to date list of available service providers on the OFNL network, please check: www.ofnl.co.uk/residents-businesses/available-isps
What can we help you with today?
Planned Maintenance and Incidents
There are 2 incidents or planned maintenances that may be affecting customers on our network. Read more ...Opening Hours: Monday-Friday: 8.00am-8.00pm and Saturday: 9.00am-1.00pm.