seethelight also understands customers are tired of waiting in long call centre phone queues. seethelight takes a very different approach from other service providers and aims to answer 90% of calls within 20 seconds and answer all calls using real people. During the quarter ending June 2017 we actually achieved 92% against this target.
Our UK based customer service team is available 8am to 8pm Monday to Friday and Saturdays between 9am and 1pm. Why not call us now with any issues you may have on 0800 331 7638.Find Out More about our great customer service
Because customers have more limited choice, seethelight takes care to ensure our residential tariffs are set at a level which are in many cases lower than those offered in the wider market for similar services.
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seethelight offers a market leading combination of ultrafast broadband (up to 300Mbps) and traditional land line phone services. Our services are only offered over future proofed pure fibre ("all the way") networks.
seethelight appreciates that residential customers on pure fibre networks do not yet have as wide a choice of service providers as is available on slower, traditional, copper networks (this is a current issue for most UK fibre networks and is not unique to homes where seethelight operates). Information on the available service providers in your area can be found on the IFNL website.
One of the most common problems reported to seethelight is apparent slow speeds or service drop outs. seethelight has investigated these issues and the problem is usually caused by the Wi-Fi used to link devices to the router and is especially common in new homes which often have foil backed insulation inside internal walls. seethelight offers to upgrade customers routers, free of charge1. If you are having any problems, or you believe your router is of an older type, please call us now on 0800 331 7638.
1To qualify for a free of charge router upgrade certain conditions will apply, please contact us for further details.
Our packages are incredibly good value and are completely unlimited, leaving you to download as much as you want.
seethelight only provide fibre to the home - no copper cables in sight. We are comparing seethelight against the other providers who offer similar services and speeds. Not all of the below services are over the fibre to the home network, and some of these are through copper lines.
BT Unlimited Broadband
Virgin Media Super Fibre
Sky Fibre Unlimited
Sky Fibre Max
Price (per month)
Download speed (Up to)
Available on IFNL network?
Contract length (months)
Evening calls included?
Weekend calls included?
Caller display included?
Prices correct as at 17/07/2017
1 IFNL: Independent Fibre Network Limited.
2 Additional special offers with SKY TV available.
3 Pure Broadband offer broadband only services, inclusive voice packages are not applicable.
All prices quoted are inclusive of VAT.
Customer services is our top priority and we strive to make every customer's experience with seethelight a great one.
There are many services and packages we offer which enable us to stand out in the marketplace.
1 To qualify for a free of charge router upgrade certain conditions will apply, please contact seethelight for further details.
seethelight delivers its services over a pure fibre network operated and supported by Independent Fibre Networks (IFNL).
IFNL is an open access network provider who is passionate about providing customer choice. IFNL actively encourages service providers to sign up and offer end-user services across its infrastructure. Pure fibre networks across the UK do not currently have as wide range of choice as we would all like, this is not peculiar to IFNL, but is common across all pure fibre infrastructure providers. To view the up to date list of available service providers on the IFNL network, please check: www.ifnl.net/availableisps
The IFNL pure fibre infrastructure provides an excellent telecommunications experience with end-to-end fibre optic cable, right into the home, known as Fibre-To-The-Home. The IFNL pure fibre infrastructure is capable of supporting speeds of up to 1Gbps, with residential download speeds of 300Mbps and upload speeds of 150Mbps currently being delivered to residential end-users. Unlike copper networks where speed degrades over distance, fibre provides reliable speed into the home and this technology is future-proof. IFNL proactively monitors network utilisation, re-enforcing the networks as necessary to ensure that at all times sufficient capacity is available to meet increasing Internet usage from changes in Internet behaviour and growing customer numbers.
The broadband services that can be delivered over the IFNL pure fibre infrastructure will enable you to enjoy your favourite online TV shows, relax with your favourite film or listen to music all in higher quality with fewer interruptions. Sending and receiving files couldn't be easier, with ultrafast upload and download speeds you can move photos, documents and larger files quicker than ever before.
|Download Time||Download Time|
|File Type||File Size||60Mbps||5Mbps|
|10 track album||80MB||10 seconds||2 minutes 30 seconds|
|1 hour TV programme||1.5GB||4 minutes||48 minutes|
|DVD movie||4.7GB||12 minutes 30 seconds||2 hours 30 minutes|
|Blu-ray 1080p HD movie||25GB||55 minutes||21 hours 30 minutes|
|Xbox One/PS4 video game||40GB||90 minutes||21 hours 30 minutes|
|Ultra HD 4K movie||100GB||3 hours 40 minutes||53 hours 30 minutes|
The pure fibre infrastructure available speeds will meet your needs allowing you to perform multiple online tasks simultaneously, including online gaming, online entertainment, web development at home, browsing, emailing, social networking and much, much more.
Opening Hours: Monday-Friday: 8.00am-8.00pm and Saturday: 9.00am-1.00pm.
Get in touch if you have any queries or questions.Find out more about how to get in touch with us
Find out how easy it is to switch to seethelight.Find out more about switching to seethelight
Putting our customers first is our top priority.Find out more about our great customer service
Work out the cost of calls on our network.Find out more about the cost of calls on our network
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