seethelight

Our packages are incredibly good value and are completely unlimited, leaving you to download as much as you want.

seethelight only provide fibre to the home - no copper cables in sight. We are comparing seethelight against the other providers who offer similar services and speeds. Not all of the below services are over the fibre to the home network, and some of these are through copper lines.

Prices correct as at 23/04/2018
1 IFNL: Independent Fibre Network Limited.
2 Additional special offers with SKY TV available.
3 Pure Broadband offer broadband only services, inclusive voice packages are not applicable.
All prices quoted are inclusive of VAT.

Customer services is our top priority and we strive to make every customer's experience with seethelight a great one.

There are many services and packages we offer which enable us to stand out in the marketplace.

UK based customer service centre

• All customer calls are answered by our UK based team, available 6 days a week - Contact us.
• We offer free calls to our customer contact centre, via our Freephone number.
• We aim to answer at least 90% of calls within 20 seconds, so customers do not suffer frustrating call queues.

Ultrafast broadband and voice services

• Fibre all the way in to the home delivering ultrafast broadband along with traditional landline phone services.
• Broadband speeds starting at 60Mbps all the way up to 300Mbps.
• For customer who do not want voice services we also offer "broadband only" products with 60, 120 and 300Mbps speeds - View broadband products.
• Competitive tariffs when compared to similar services offered in the market - See how we compare.
• Inclusive call features included with your phoneline, including Voicemail and Caller ID. Many service providers charge for these features - Find out more about our inclusive call features.
• Inclusive evening and weekend calls included as standard with your phoneline - Find out more about our inclusive call features.

Amazing deal with Sky TV

• Free Sky Entertainment TV Bundle for 18 months View our Sky TV deal.
• You can take this offer with any of seethelight's broadband only or broadband and voice packages.

Keeping our customers happy

• seethelight offers to upgrade customers routers, free of charge [1] conditions apply see below.
• seethelight offers comprehensive telephone diagnostics if you are experiencing speed or WiFi issues.
• If problems cannot be fixed over the phone we offer free engineer visits to help resolve any issues.
• We have an online telephone call cost calculator to help you understand our charges - Find out more about our call charges.

1 To qualify for a free of charge router upgrade certain conditions will apply, please contact seethelight for further details.

seethelight delivers its services over a pure fibre network operated and supported by Independent Fibre Networks (IFNL).

IFNL is an open access network provider who is passionate about providing customer choice. IFNL actively encourages service providers to sign up and offer end-user services across its infrastructure. Pure fibre networks across the UK do not currently have as wide range of choice as we would all like, this is not peculiar to IFNL, but is common across all pure fibre infrastructure providers. To view the up to date list of available service providers on the IFNL network, please check: www.ifnl.net/availableisps

The IFNL pure fibre infrastructure provides an excellent telecommunications experience with end-to-end fibre optic cable, right into the home, known as Fibre-To-The-Home. The IFNL pure fibre infrastructure is capable of supporting speeds of up to 1Gbps, with residential download speeds of 300Mbps and upload speeds of 150Mbps currently being delivered to residential end-users. Unlike copper networks where speed degrades over distance, fibre provides reliable speed into the home and this technology is future-proof. IFNL proactively monitors network utilisation, re-enforcing the networks as necessary to ensure that at all times sufficient capacity is available to meet increasing Internet usage from changes in Internet behaviour and growing customer numbers.

The broadband services that can be delivered over the IFNL pure fibre infrastructure will enable you to enjoy your favourite online TV shows, relax with your favourite film or listen to music all in higher quality with fewer interruptions. Sending and receiving files couldn't be easier, with ultrafast upload and download speeds you can move photos, documents and larger files quicker than ever before.

The pure fibre infrastructure available speeds will meet your needs allowing you to perform multiple online tasks simultaneously, including online gaming, online entertainment, web development at home, browsing, emailing, social networking and much, much more.