seethelight

seethelight offers a fantastic combination of ultrafast broadband (up to 300Mbps) and traditional land line phone services. Our services are only offered over future proofed pure fibre ("all the way") networks. seethelight services are available to new homes on the IFNL network only. To check if seethelight can supply your new home, please visit IFNL's post code checker and enter your post code.

At seethelight we understand that our customers want great service for a very competitive price. seethelight also appreciates that residential customers on pure fibre networks do not yet have as wide a choice of service provider as has long been available on slower, traditional, copper networks (this is a current issue for most UK fibre networks and is not unique to homes where seethelight operates. For further information on this please read here). More information on the choice of service providers currently available in your area can be found on the Independent Fibre Networks website www.ifnl.net/availableisps.

Because customers have more limited choice, seethelight takes care to ensure our residential tariffs are set at a level which are in many cases lower than those offered in the wider market for similar services. Please check just how low our tariffs actually are by clicking this link.

seethelight also understands customers are tired of waiting in long call centre phone queues. seethelight takes a very different approach from other service providers and aims to answer 90% of calls within 20 seconds and answer all calls using real people. During April 2017 we actually achieved 90% against this target. Our UK based customer service team is available 8am to 8pm Monday to Friday and Saturdays between 9am and 1pm. Why not call us now with any issues you may have on 0800 331 7638.

One of the most common problems reported to seethelight is apparent slow speeds or service drop outs. seethelight has investigated many of these types of issues in customers' homes over the last few months. The problem is usually caused by the Wi-Fi used to link devices to the router and is especially common in new homes which often have foil backed insulation inside internal walls. seethelight offers to upgrade customers routers, free of charge[1], and if you are having any problems, or you believe your router is of an older type, please call us now on 0800 331 7638.

seethelight also offers a comprehensive telephone diagnostic service if you are experiencing speed or WiFi issues and if problems cannot be fixed over the phone we also offer free engineers visits to help resolve any stubborn issues. We believe this level of free customer service sets us apart from many other service providers.

Sadly seethelight services are not available to the majority of homes in the UK who are still served by slower, traditional copper connections.

1 To qualify for a free of charge router upgrade, you must have one of seethelight’s older style routers. To check if you have an older router, contact seethelight on 0800 3317638 or email upgrades@seethelight.co.uk and we can look into your options.

Our packages are incredibly good value and are completely unlimited, leaving you to download as much as you want.

seethelight only provide fibre to the home - no copper cables in sight. We are comparing seethelight against the other providers who offer similar services and speeds. Not all of the below services are over the fibre to the home network, and some of these are through copper lines.

Prices correct as at 22/05/2017
1 IFNL: Independent Fibre Network Limited.
2 Additional special offers with SKY TV available.
All prices quoted are inclusive of VAT.

Customer services is our top priority and we strive to make every customer's experience with seethelight a great one.

There are many services and packages we offer which enable us to stand out in the marketplace.

UK based customer service centre

• All customer calls are answered by our UK based team, available 6 days a week - Contact us.
• We offer free calls to our customer contact centre, via our Freephone number.
• We aim to answer at least 90% of calls within 20 seconds, so customers do not suffer frustrating call queues.

Ultrafast broadband and voice services

• Fibre all the way in to the home delivering ultrafast broadband along with traditional landline phone services.
• Broadband speeds starting at 60Mbps all the way up to 300Mbps.
• For customer who do not want voice services we also offer "broadband only" products with 60, 120 and 300Mbps speeds - View broadband products.
• Competitive tariffs when compared to similar services offered in the market - See how we compare.
• Inclusive call features included with your phoneline, including Voicemail and Caller ID. Many service providers charge for these features - Find out more.
• Inclusive evening and weekend calls included as standard with your phoneline - Find out more.

Amazing deal with Sky TV

• Free Sky Original TV Bundle for 12 months View our Sky TV deal.
• You can take this offer with any of seethelight's broadband only or broadband and voice packages.

Keeping our customers happy

• seethelight offers to upgrade customers routers, free of charge [1] conditions apply see below.
• seethelight offers comprehensive telephone diagnostics if you are experiencing speed or WiFi issues.
• If problems cannot be fixed over the phone we offer free engineer visits to help resolve any issues.
• We have an online telephone call cost calculator to help you understand our charges - Find out more.

1 To qualify for a free of charge router upgrade certain conditions will apply, please contact seethelight for further details.

seethelight delivers its services over a pure fibre network operated and supported by Independent Fibre Networks (IFNL).

IFNL is an open access network provider who is passionate about providing customer choice. IFNL actively encourages service providers to sign up and offer end-user services across its infrastructure. Pure fibre networks across the UK do not currently have as wide range of choice as we would all like, this is not peculiar to IFNL, but is common across all pure fibre infrastructure providers. To view the up to date list of available service providers on the IFNL network, please check: www.ifnl.net/availableisps

The IFNL pure fibre infrastructure provides an excellent telecommunications experience with end-to-end fibre optic cable, right into the home, known as Fibre-To-The-Home. The IFNL pure fibre infrastructure is capable of supporting speeds of up to 1Gbps, with residential download speeds of 300Mbps and upload speeds of 150Mbps currently being delivered to residential end-users. Unlike copper networks where speed degrades over distance, fibre provides reliable speed into the home and this technology is future-proof. IFNL proactively monitors network utilisation, re-enforcing the networks as necessary to ensure that at all times sufficient capacity is available to meet increasing Internet usage from changes in Internet behaviour and growing customer numbers.

The broadband services that can be delivered over the IFNL pure fibre infrastructure will enable you to enjoy your favourite online TV shows, relax with your favourite film or listen to music all in higher quality with fewer interruptions. Sending and receiving files couldn't be easier, with ultrafast upload and download speeds you can move photos, documents and larger files quicker than ever before.

The pure fibre infrastructure available speeds will meet your needs allowing you to perform multiple online tasks simultaneously, including online gaming, online entertainment, web development at home, browsing, emailing, social networking and much, much more.