COVID-19 Customer Information
We understand your reliance upon us to look after your broadband and voice services during this unprecedented time and we want to assure you that we are prepared.
Open For Business
We remain open for business and intend to offer as close to our normal high levels of service as we possibly can during this difficult time. We have a comprehensive business continuity plan in place, which will allow us to minimise the impact to our business operations and ensure that our customers continue to receive services from us. We are working from home, minimising access to and distancing team members wherever possible as well as training other existing staff, in order to assist the most critical services we provide.
Entering Your Premises
Ensuring that you and our teams are safe has always been and remains our number one priority and we are asking customers some additional questions when we may need to enter premises; it does not mean that we will not attend, but it will allow us to ensure we take any necessary precautions to keep everyone safe.
Contacting Us
If you experience problems with your broadband or voice service, call 0800 331 7638.
We remain committed to serving all our customers in the very best way that we can despite these challenges and whilst we are aware the Government advice can change quickly, we are continually monitoring the situation and taking action wherever it may be needed. Thank you in advance for your support in these times.
Thinking of joining seethelight?
If you want to take advantage of seethelight's superfast and ultrafast broadband, you can place your orders online.
During this time of uncertainty, we are still open for business, but it may be quicker for you to place your order online rather than calling us.
Our Broadband Only Services
seethelight offer broadband only products in superfast speeds of 60Mbps and 120Mbps, and ultrafast 360Mbps.
Perfect for those of you who don't want a telephone line!
Our Services
Use our postcode checker below to find out if you get our superfast and ultrafast products.
To find out about the benefits you’ll get from seethelight, click here.
The OFNL Network and Choice
seethelight appreciates that residential customers on pure fibre networks do not yet have as wide a choice of service providers as is available on slower, traditional, copper networks (this is a current issue for most UK fibre networks and is not unique to homes where seethelight operates). Information on the available service providers in your area can be found on the OFNL website.
Our packages are incredibly good value and are completely unlimited, leaving you to download as much as you want.
seethelight only provide fibre to the home - no copper cables in sight. We are comparing seethelight against the other providers who offer similar services and speeds. Not all of the below services are over the fibre to the home network, and some of these are through copper lines.
Plus Net Unlimited Fibre Extra | Vfast | seethelight | BT Superfast Fibre | Direct Save Telecom | BT Superfast Fibre 2 | Love your Broadband | |
|---|---|---|---|---|---|---|---|
£26.99 | £28.99 | £31.50 | £34.99 | £37.95 | £39.99 | £44.90 | |
66Mbps | 50Mbps | 60Mbps | 36Mbps | 40Mbps | 50Mbps | 50Mbps | |
18 | 12 | 12 | 18 | 12 | 18 | 12 | |
£31.99 | £28.99 | £31.50 | £36.74 | £37.95 | £44.49 | £44.90 |
Header |
|---|
Price (per month) |
Average Download Speeds |
Available on OFNL network? * |
Contract length (months) |
Unlimited data |
Evening calls included? |
Weekend calls included? |
Monthly cost plus extras ** |
Prices correct as at 30/03/2020
* OFNL: Open Fibre Network Limited.
** This is the total cost including evening and weekend calls.
All prices quoted are inclusive of VAT.
UK based customer service centre
UK Contact Centre; Open 6 days a week
Freephone 0800 number. Contact us
In December we answered 80% of calls in under 20 seconds
Pay your bills 24/7 with our automated payment line
Full fibre service
Download as much as you like with unlimited data
Superfast and ultrafast broadband with speeds of 60, 120 and 360Mbps
Enhance your upload speeds with our upload boost products
Benefits of seethelight
No need for a telephone? Take any of our speeds as broadband only
Unmissable Sky Q TV offers with seethelight
Inclusive evening and weekend calls with voice
Compare our prices using our comparison tool
Experience the benefits of pure fibre.
See how fast it takes to download a 1 hour TV programme with our superfast and ultrafast broadband, compared with the UK average speed.
Ultrafast 360Mbps
9 seconds
Super 120Mbps
27 seconds
Super 60Mbps
53 seconds
Standard Copper Broadband – Average UK speed 9.8 Mbps1
5 minutes
seethelight delivers its services over a pure fibre network operated and supported by Open Fibre Networks (OFNL). OFNL is an open access network provider.
To view the up to date list of available service providers on the OFNL network, please check: www.ofnl.co.uk/residents-businesses/available-isps
What can we help you with today?
Opening Hours: Monday-Friday: 8.00am-8.00pm and Saturday: 9.00am-1.00pm.