seethelight offer you super-fast broadband and digital voice services. We use a fibre-to-the-home network, which makes ADSL and cable services look like something from the steam age.
*Please note, although we supply a free wireless router, seethelight advertise our broadband speeds based on wired connections. If you connect wirelessly, this may affect the speeds you receive. For more information on wireless speeds, see our guides here.
If you are placing an order for broadband, seethelight will order you a free wireless router. If you have already taken occupation of the property, this will be sent to you via the Royal Mail. You should receive the router or notification of its delivery within 7 days.
If you have yet to take occupation of the property, seethelight will aim for you to receive the router or notification of its delivery within 7 days of your occupation date.
After you have placed your order, you will be advised whether an engineer is required to install our equipment. If this is the case, you will receive a call from seethelight’s installation team called GTC.
A representative at GTC will offer you either an am (8-12) or pm (1-5) appointment and will schedule this in with you.
When the engineer arrives at your property, you will notice they are wearing GTC clothing and driving a GTC van rather than seethelight. This is because they are seethelight’s partner installation team.
If you have any doubts as to who the engineer is or where they are from, you can ask to see their ID badges for validation, or call seethelight on 0800 331 7638 and we can confirm.
seethelight may be able to port your number from your old account. For more information and to fill out an application form, please click this link.