Billing and Payments

If you can't find the answer to your question in our FAQs get in touch using our contact form.
Click on the questions to view the answers.

When will I get my bill?

Bills are produced on or around the 1st or 15th of the month (or the next working day after the 1st or 15th if it falls on the weekend or bank holiday). For non-Direct Debit customers, payment is due 10 working days after the invoice date. For Direct Debit customers, we will collect a payment from your account on the date you specify or the next working day.

How can I make payments?

You can make payments using a debit or credit card, by logging in to you online account. You can also use online banking to transfer the money, or pay by Direct Debits. Payments not made by Direct Debit will incur a charge of £2.50 per month. You can now also use our new 24/7 payment line on 0800 331 7638 - call and pay whenever you like!

How is my first bill calculated?

Bills are produced on or around the 1st or 15th of the month (or the next working day after the 1st or 15th if it falls on the weekend or bank holiday). Services are charged one month in advance. Your first bill will also include service costs accrued from the date of activation up to the date the bill was produced.

Are my card payment details safe?

seethelight are in compliance with the payment card industry data security standard (PCI). PCI is a set of requirements with which all businesses who take credit or debit card payments must comply.

How long is my contract?

seethelight residential voice and broadband are subject to 12 month contracts. Any voice extras, for example Voice Anytime, Mobile and International products are not subject to a contract and can be added or taken away at any time.

seethelight business voice and broadband services are subject to 24 month contracts

What should I do if I am moving house?

If you are moving house, we require 30 days notice in writing from the account holder. We will need your account number, your name, the address you are moving from and your new address. There may be circumstances where we require proof of your forwarding address, our contact centre will advise if this is applicable to you. Please Contact Us

How do I upgrade my services?

Call our contact centre who can assist you with your upgrade. To make the transition as easy as possible to track on your bill all upgrades will be actioned to go live on your next invoice date.

I am an e-billing customer, but have not received my e-bill notification. Why is this?

If you have not received your e-bill notification, you could try checking your junk folder, in case it has been directed there. Sometimes different webmail providers flag certain emails as junk mail. To stop you missing future correspondence from seethelight, add us to your contact list. If you still have issues, please contact us.

How do I make a payment through my online account?

After logging into 'Your Account' select 'Make a Payment' from the menu on the right-hand side of your screen.

Next you will need to select the card type you wish to use and the amount you wish to pay. You can choose to pay the outstanding balance or an amount of your choosing.

You will be taken to a secure page, provided by Barclaycard, to enter your card details and make your payment.

Once your payment is authorised, please wait to be redirected to your account so that your payment is allocated correctly.

You can view payments made through the 'Your Payments' section of your online account.

I have made a payment, but it is not appearing on my account.

To locate a missing payment, please call our customer services team on 0800 331 7638, send us a contact form, or get in touch using webchat. We will need some details including the amount of the payment and the date on which it was made.

If we are unable to locate the payment, we may request further proof from you such as a bank statement.

What can I do if I am struggling to pay for my bills?

We understand it can sometimes be hard to find the money to pay for household bills. For information on how we can help you if you are struggling with your seethelight bills, please click here.

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