Billing and Payments

If you can't find the answer to your question in our FAQs get in touch using our contact form.
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When will I get my bill?

Bills are produced on or around the 1st or 15th of the month (or the next working day after the 1st or 15th if it falls on the weekend or bank holiday). For non-Direct Debit customers, payment is due 10 working days after the invoice date. For Direct Debit customers, we will collect a payment from your account on the date you specify or the next working day.

How can I make payments?

You can make payments using a debit or credit card, by logging in to you online account. You can also use online banking to transfer the money, or pay by Direct Debits. Payments not made by Direct Debit will incur a charge of £2.50 per month. You can now also use our new 24/7 payment line on 0800 331 7638 - call and pay whenever you like!

How is my first bill calculated?

Bills are produced on or around the 1st or 15th of the month (or the next working day after the 1st or 15th if it falls on the weekend or bank holiday). Services are charged one month in advance. Your first bill will also include service costs accrued from the date of activation up to the date the bill was produced.

Are my card payment details safe?

seethelight are in compliance with the payment card industry data security standard (PCI). PCI is a set of requirements with which all businesses who take credit or debit card payments must comply.

How long is my contract?

Seethelight residential voice and broadband are subject to 12 month contracts. Any voice extras, for example Voice Anytime, Mobile and International products are not subject to a contract and can be added or taken away at any time.

Seethelight business voice and broadband services are subject to 24 month contracts

What should I do if I am moving house?

If you are moving house, we require 30 days notice in writing from the account holder. We will need your account number, your name, the address you are moving from and your new address. There may be circumstances where we require proof of your forwarding address, our contact centre will advise if this is applicable to you. Please Contact Us

How do I upgrade my services?

Call our contact centre who can assist you with your upgrade. To make the transition as easy as possible to track on your bill all upgrades will be actioned to go live on your next invoice date. Please note that upload boosts can conveniently be actioned at any point in your billing lifecycle. You may have to pay an additional activation fee if you are moving from a voice only service to a package with broadband.

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