Incidents and Planned Maintenance
There is 1 incident or planned maintenance that may be affecting customers on our network.
371872: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(01 Nov 2025 22:05hrs)
Status: Closed.
Location: Corby NN17, NN18.
Location: Corby NN17, NN18.
We have a network incident in the Corby NN17 and NN18 postcode areas affecting phone and Internet services. Our team are looking into this and will provide an update by 22:10
Please do not reset your equipment.
Please do not reset your equipment.
Update (01 Nov 2025 22:05hrs)
This incident was closed on Saturday, November 1st, 2025 at 22:05hrs.
This incident was closed on Saturday, November 1st, 2025 at 22:05hrs.
Update (01 Nov 2025 22:05hrs)
We now see that the problem was not on our network, but the network of a third party that supports one of our resilient links at this site.
This may have impacted Internet performance for some customers.
Work to restore service was completed at 19:30 on 01/11/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
We now see that the problem was not on our network, but the network of a third party that supports one of our resilient links at this site.
This may have impacted Internet performance for some customers.
Work to restore service was completed at 19:30 on 01/11/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
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