Incidents and Planned Maintenance
There are 5 incidents or planned maintenances that may be affecting customers on our network.
365874: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(21 Sep 2025 15:38hrs)
Status: Currently open.
Location: Carfin ML1.
Location: Carfin ML1.
There is emergency maintenance taking place between the hours of 00:00 - 03:00 on 21/09/2025.
Customers may experience an interruption to services for up to 1 hour during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Customers may experience an interruption to services for up to 1 hour during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
365813: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(20 Sep 2025 20:23hrs)
Status: Currently open.
Location: Nailsea BS38 BS48.
Location: Nailsea BS38 BS48.
We have a network incident in Nailsea BS38 BS48 affecting a small number of internet and phone services.
Engineers attended the site for investigation but could not resolve due to a closed construction zone.
Our engineers will reattend Monday 22/09/2025 to continue the fault investigation.
Further update will be provided when new information becomes available.
We apologise for any inconvenience caused.
Engineers attended the site for investigation but could not resolve due to a closed construction zone.
Our engineers will reattend Monday 22/09/2025 to continue the fault investigation.
Further update will be provided when new information becomes available.
We apologise for any inconvenience caused.
No updates for this incident yet.
361650: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(19 Sep 2025 08:42hrs)
Status: Currently open.
Location: SN1, SN17, SN3, SN4 Shrivenham.
Location: SN1, SN17, SN3, SN4 Shrivenham.
We are investigating a network incident in Croft Road area affecting phone and internet services. Our team are looking into this and will provide an update by 11:00am.
If you're experiencing these issues please reset your ONT.
If you're experiencing these issues please reset your ONT.
No updates for this incident yet.
364364 MAINTENANCE AFFECTING SERVICES Last updated:(19 Sep 2025 08:08hrs)
Status: Currently open.
Location: Swindon SN26.
Location: Swindon SN26.
There is essential maintenance taking place between the hours of 06:00 and 08:00 on 22/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
365799: INCIDENT AFFECTING INTERNET SERVICES Last updated:(20 Sep 2025 18:54hrs)
Status: Closed.
Location: Newbold Verdon CV13, LE9.
Location: Newbold Verdon CV13, LE9.
We have a network incident in Newbold Verdon CV13 affecting internet services. Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Please do not reset your equipment.
Update (20 Sep 2025 18:54hrs)
This incident was closed on Saturday, September 20th, 2025 at 18:54hrs.
This incident was closed on Saturday, September 20th, 2025 at 18:54hrs.
Update (20 Sep 2025 18:54hrs)
Work to restore service was completed at 18:24 on 20/09/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 18:24 on 20/09/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (20 Sep 2025 13:18hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will provide further updates when new information becomes available.
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will provide further updates when new information becomes available.
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