Incidents and Planned Maintenance
There are 12 incidents or planned maintenances that may be affecting customers on our network.
377872: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(16 Dec 2025 23:14hrs)
Status: Currently open.
Location: Hastings TN37.
Location: Hastings TN37.
There is emergency maintenance taking place between the hours of 00:00-06:00 on Wednesday 17/12/25. Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
377930: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(16 Dec 2025 15:57hrs)
Status: Currently open.
Location: Chatham ME4.
Location: Chatham ME4.
We have a network incident in the Chatham ME4 area affecting a small number of phone and internet services. Our team are looking into this and will provide an update by 18:00.
You may wish to try resetting your equipment.
You may wish to try resetting your equipment.
Update (16 Dec 2025 18:03hrs)
A small subset of services on this site are still affected by this issue.
We have arranged for an engineer to attend and resolve the issues on the affected plots in the morning of 17/12/25.
We will update you again by 10:00.
A small subset of services on this site are still affected by this issue.
We have arranged for an engineer to attend and resolve the issues on the affected plots in the morning of 17/12/25.
We will update you again by 10:00.
372569: MAINTENANCE AFFECTING SERVICES Last updated:(16 Dec 2025 08:43hrs)
Status: Currently open.
Location: Banbury OX15.
Location: Banbury OX15.
There is essential third party maintenance taking place between the hours of hours of 09:00 and 16:00 Wednesday 17/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
376003:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(16 Dec 2025 08:42hrs)
Status: Currently open.
Location: Crawley RH10, RH11.
Location: Crawley RH10, RH11.
There is essential third party maintenance taking place between the hours of hours of 00:00 and 06:00 Wednesday 17/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
375861: MAINTENANCE AFFECTING SERVICES Last updated:(16 Dec 2025 08:41hrs)
Status: Currently open.
Location: Ipswich IP6.
Location: Ipswich IP6.
There is essential maintenance taking place between the hours of 06:00 and 08:00 on Wednesday 17/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
376352: MAINTENANCE AFFECTING SERVICES Last updated:(16 Dec 2025 08:39hrs)
Status: Currently open.
Location: Fugglestone SP2 Dartford DA1.
Location: Fugglestone SP2 Dartford DA1.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 17/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
377092: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(16 Dec 2025 08:36hrs)
Status: Currently open.
Location: Andover SP11.
Location: Andover SP11.
There is emergency third party maintenance taking place between the hours of hours of 00:00 and 03:00 Wednesday 17/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
376001: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(16 Dec 2025 08:32hrs)
Status: Currently open.
Location: Billingshurst RH14 Horsham RH13, RH12.
Location: Billingshurst RH14 Horsham RH13, RH12.
There is essential third party maintenance taking place between between the hours of hours of 00:00 and 06:00 Wednesday 17/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
375204: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(16 Dec 2025 08:29hrs)
Status: Currently open.
Location: Lower Stondon SG16.
Location: Lower Stondon SG16.
There is emergency maintenance taking place between between the hours of hours of 22:00 and 06:00 Tuesday - Wednesday 16/12/2025 - 17/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
375839: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(16 Dec 2025 08:26hrs)
Status: Currently open.
Location: Cambridge CB23.
Location: Cambridge CB23.
There is essential third party maintenance taking place between the hours of 22:00 and 06:00 Tuesday -Wednesday 16/12/2025 - 17/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
375871: MAINTENANCE AFFECTING SERVICES Last updated:(15 Dec 2025 08:31hrs)
Status: Currently open.
Location: Chatham ME4.
Location: Chatham ME4.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Tuesday 16/12/2025. Customers may experience an interruption to services for up to an hour during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
376449: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(15 Dec 2025 08:27hrs)
Status: Currently open.
Location: Southampton PO15.
Location: Southampton PO15.
There is emergency maintenance taking place between the hours of 08:00 and 16:00 on Tuesday 16/12/2025. Customers may experience an interruption to services for up to an hour during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
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