Incidents and Planned Maintenance

There are 25 incidents or planned maintenances that may be affecting customers on our network.

296918: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(28 Mar 2024 10:06hrs)
Status: Currently open.
Location: Erdington B24.
There is essential maintenance taking place between the hours of 00:00 to 06:00 on 31/03/24 Customers may experience an interruption to services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
296923: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(28 Mar 2024 10:05hrs)
Status: Currently open.
Location: Tamworth B78/B79.
There is essential maintenance taking place between the hours of 00:00 to 06:00 on 31/03/24 Customers may experience an interruption to services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
296633: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(28 Mar 2024 10:04hrs)
Status: Currently open.
Location: Erdington B24.
There is essential maintenance taking place between the hours of 00:00 to 06:00 on 30/03/24 Customers may experience an interruption to services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
296644: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(28 Mar 2024 10:03hrs)
Status: Currently open.
Location: Tamworth B78/B79.
There is essential maintenance taking place between the hours of 00:00 to 06:00 on 30/03/24 Customers may experience an interruption to services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
296211: MAINTENANCE AFFECTING SERVICES   Last updated:(27 Mar 2024 08:38hrs)
Status: Currently open.
Location: Whitstable CT5.
There is essential maintenance taking place between the hours of 08:00 to 17:00 on 28/03/24 Customers may experience an interruption to services for up to 3 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
296690: MAINTENANCE AFFECTING SERVICES   Last updated:(25 Mar 2024 08:38hrs)
Status: Currently open.
Location: Bracknell RG40.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 26/03/24 Customers may experience an interruption to services for up to 3 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
298380: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(28 Mar 2024 09:44hrs)
Status: Closed.
Location: Derby DE24.
There is essential third party maintenance taking place between the hours of 07:30 and 17:00 on 27/03/2024 Customers may experience an interruption to services for up to 9 hours and 30 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (28 Mar 2024 09:44hrs)
This Planned Maintenance was completed on Thursday, March 28th, 2024 at 09:44hrs.
298381: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(28 Mar 2024 09:43hrs)
Status: Closed.
Location: Derby DE1.
There is essential third party maintenance taking place between the hours of 07:30 and 17:00 on 27/03/2024 Customers may experience an interruption to services for up to 9 hours and 30 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (28 Mar 2024 09:43hrs)
This Planned Maintenance was completed on Thursday, March 28th, 2024 at 09:43hrs.
298383: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(28 Mar 2024 09:42hrs)
Status: Closed.
Location: Derby DE73/DE3/DE24.
There is essential third party maintenance taking place between the hours of 07:30 and 17:00 on 27/03/2024 Customers may experience an interruption to services for up to 9 hours and 30 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (28 Mar 2024 09:42hrs)
This Planned Maintenance was completed on Thursday, March 28th, 2024 at 09:42hrs.
298386: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(28 Mar 2024 09:42hrs)
Status: Closed.
Location: Swadlincote, DE11/DE12.
There is essential third party maintenance taking place between the hours of 07:30 and 17:00 on 27/03/2024 Customers may experience an interruption to services for up to 9 hours and 30 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (28 Mar 2024 09:42hrs)
This Planned Maintenance was completed on Thursday, March 28th, 2024 at 09:42hrs.
298398: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(28 Mar 2024 09:42hrs)
Status: Closed.
Location: Pleasley NG19.
There is essential third party maintenance taking place between the hours of 07:30 and 17:00 on 27/03/2024 Customers may experience an interruption to services for up to 9 hours and 30 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (28 Mar 2024 09:42hrs)
This Planned Maintenance was completed on Thursday, March 28th, 2024 at 09:42hrs.
298402: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(28 Mar 2024 09:41hrs)
Status: Closed.
Location: Newark NG24.
There is essential third party maintenance taking place between the hours of 07:30 and 17:00 on 27/03/2024 Customers may experience an interruption to services for up to 9 hours and 30 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (28 Mar 2024 09:41hrs)
This Planned Maintenance was completed on Thursday, March 28th, 2024 at 09:41hrs.
298402: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(28 Mar 2024 09:41hrs)
Status: Closed.
Location: Newark NG24.
There is essential third party maintenance taking place between the hours of 07:30 and 17:00 on 27/03/2024 Customers may experience an interruption to services for up to 9 hours and 30 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (28 Mar 2024 09:41hrs)
This Planned Maintenance was completed on Thursday, March 28th, 2024 at 09:41hrs.
298406: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(28 Mar 2024 09:41hrs)
Status: Closed.
Location: Nottingham, NG3.
There is essential third party maintenance taking place between the hours of 07:30 and 17:00 on 27/03/2024 Customers may experience an interruption to services for up to 9 hours and 30 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (28 Mar 2024 09:41hrs)
This Planned Maintenance was completed on Thursday, March 28th, 2024 at 09:41hrs.
298413: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(28 Mar 2024 09:41hrs)
Status: Closed.
Location: Edwalton, NG12.
There is essential third party maintenance taking place between the hours of 07:30 and 17:00 on 27/03/2024 Customers may experience an interruption to services for up to 9 hours and 30 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (28 Mar 2024 09:41hrs)
This Planned Maintenance was completed on Thursday, March 28th, 2024 at 09:41hrs.
298452: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(28 Mar 2024 09:40hrs)
Status: Closed.
Location: Branston DE13.
There is essential third party maintenance taking place between the hours of 07:30 and 17:00 on 27/03/2024 Customers may experience an interruption to services for up to 9 hours and 30 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (28 Mar 2024 09:40hrs)
This Planned Maintenance was completed on Thursday, March 28th, 2024 at 09:40hrs.
298453: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(28 Mar 2024 09:40hrs)
Status: Closed.
Location: Nottingham NG12.
There is essential third party maintenance taking place between the hours of 07:30 and 17:00 on 27/03/2024 Customers may experience an interruption to services for up to 9 hours and 30 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (28 Mar 2024 09:40hrs)
This Planned Maintenance was completed on Thursday, March 28th, 2024 at 09:40hrs.
298455: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(28 Mar 2024 09:39hrs)
Status: Closed.
Location: Alfreton DE55.
There is essential third party maintenance taking place between the hours of 07:30 and 17:00 on 27/03/2024 Customers may experience an interruption to services for up to 9 hours and 30 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (28 Mar 2024 09:39hrs)
This Planned Maintenance was completed on Thursday, March 28th, 2024 at 09:39hrs.
298456: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(28 Mar 2024 09:39hrs)
Status: Closed.
Location: Nottingham NG11.
There is essential third party maintenance taking place between the hours of 07:30 and 17:00 on 27/03/2024 Customers may experience an interruption to services for up to 9 hours and 30 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (28 Mar 2024 09:39hrs)
This Planned Maintenance was completed on Thursday, March 28th, 2024 at 09:39hrs.
296204: MAINTENANCE AFFECTING SERVICES   Last updated:(28 Mar 2024 09:38hrs)
Status: Closed.
Location: Ipswich IP2.
There is essential maintenance taking place between the hours of 8:00 to 17:00 on 27/03/24 Customers may experience an interruption to services for up to 3 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (28 Mar 2024 09:38hrs)
This Planned Maintenance was completed on Thursday, March 28th, 2024 at 09:38hrs.
297285: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(28 Mar 2024 09:35hrs)
Status: Closed.
Location: Filton BS10, Gifford BS34, Lockleaze BS7.
There is essential maintenance taking place between the hours of 00:00 to 06:00 on 28/03/24 Customers may experience an interruption to services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (28 Mar 2024 09:35hrs)
This Planned Maintenance was completed on Thursday, March 28th, 2024 at 09:35hrs.
297477: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(28 Mar 2024 09:34hrs)
Status: Closed.
Location: Norwich NR8, Rackheath NR13.
There is essential maintenance taking place between the hours of 00:00 to 06:00 on 28/03/24 Customers may experience an interruption to services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (28 Mar 2024 09:34hrs)
This Planned Maintenance was completed on Thursday, March 28th, 2024 at 09:34hrs.
297479: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(28 Mar 2024 09:34hrs)
Status: Closed.
Location: Topsham EX3, Exeter EX2.
There is essential maintenance taking place between the hours of 00:00 to 06:00 on 28/03/24 Customers may experience an interruption to services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (28 Mar 2024 09:34hrs)
This Planned Maintenance was completed on Thursday, March 28th, 2024 at 09:34hrs.
298714: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES   Last updated:(27 Mar 2024 21:34hrs)
Status: Closed.
Location: Alcester B49.
We are currently experiencing a network incident in the Alcester B49 area affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible.

Please do not reset your equipment.

We apologise for any inconvenience this may cause.
Update (27 Mar 2024 21:34hrs)
This incident was closed on Wednesday, March 27th, 2024 at 21:34hrs.
Update (27 Mar 2024 21:33hrs)
Work to restore service was completed at 21:28 on 27/03/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (27 Mar 2024 19:11hrs)
A Specialist team has been dispatched and they are expected at the break location at 20:15. Further updates will be provided once repair works commence.

We apologise again for the inconvenience caused and thank you for your patience.
Update (27 Mar 2024 17:41hrs)
Engineers have been investigating the problem and found that there is a fibre break about 1 kilometre from site. We are continuing to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.
294702: MAINTENANCE AFFECTING SERVICES   Last updated:(27 Mar 2024 16:14hrs)
Status: Closed.
Location: Harrogate, HG3 & HG1.
There is essential maintenance taking place between the hours of 9:00 to 16:00 on 27/03/24 Customers may experience an interruption to services for up to 3 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (27 Mar 2024 16:14hrs)
This Planned Maintenance was completed on Wednesday, March 27th, 2024 at 16:14hrs.

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