Incidents and Planned Maintenance

There are 33 incidents or planned maintenances that may be affecting customers on our network.

311373 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(17 Jul 2024 10:22hrs)
Status: Currently open.
Location: Inverness IV2.
There is essential maintenance taking place between the hours of 20:00 through to 08:00 on 18/07/2024 until 19/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
310450 MAINTENANCE AFFECTING SERVICES   Last updated:(17 Jul 2024 10:16hrs)
Status: Currently open.
Location: Crowthorne RG45.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 18/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
307474 MAINTENANCE AFFECTING SERVICES   Last updated:(17 Jul 2024 10:14hrs)
Status: Currently open.
Location: Colchester CO4.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 18/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
311791 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(17 Jul 2024 10:12hrs)
Status: Currently open.
Location: Swindon SN6, Cotswold GL7.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 18/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
311737 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(17 Jul 2024 10:10hrs)
Status: Currently open.
Location: Bedworth CV12.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 18/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
311559 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(17 Jul 2024 10:08hrs)
Status: Currently open.
Location: Loughborough LE12,.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 18/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
311539 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(17 Jul 2024 10:06hrs)
Status: Currently open.
Location: Wokingham RG40, RG2.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 18/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
310907 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(17 Jul 2024 10:04hrs)
Status: Currently open.
Location: Gillingham ME8.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 18/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
310899 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(17 Jul 2024 09:52hrs)
Status: Currently open.
Location: Waltham Cross EN8.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 18/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
310871 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(17 Jul 2024 09:47hrs)
Status: Currently open.
Location: Inverness IV2.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 18/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
308515 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(17 Jul 2024 09:45hrs)
Status: Currently open.
Location: Leeds LS27, LS7, Ilkley LS29, Halifax HX3, Bradford BD11, Leeds LS25.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 18/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
No updates for this incident yet.
311372 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(17 Jul 2024 09:40hrs)
Status: Currently open.
Location: Edinburgh EH28, Berchin DD9,.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 18/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
309970: MAINTENANCE AFFECTING SERVICES   Last updated:(16 Jul 2024 10:01hrs)
Status: Currently open.
Location: Swindon SN1.
There is essential maintenance taking place between the hours of 09:00 and 17:00 on 17/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
308577: MAINTENANCE AFFECTING SERVICES   Last updated:(17 Jul 2024 08:28hrs)
Status: Closed.
Location: Essex RM15.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 17/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (17 Jul 2024 08:28hrs)
This Planned Maintenance was completed on Wednesday, July 17th, 2024 at 08:28hrs.
312372: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(17 Jul 2024 08:25hrs)
Status: Closed.
Location: Exmouth EX8 EX5.
There is essential maintenance taking place between the hours of 00:00 and 03:00 on 17/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (17 Jul 2024 08:25hrs)
This incident was closed on Wednesday, July 17th, 2024 at 08:25hrs.
311453: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(17 Jul 2024 08:25hrs)
Status: Closed.
Location: East Kilbride G75.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 17/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (17 Jul 2024 08:25hrs)
This incident was closed on Wednesday, July 17th, 2024 at 08:25hrs.
311454: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(17 Jul 2024 08:24hrs)
Status: Closed.
Location: Essex CB10.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 17/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (17 Jul 2024 08:24hrs)
This incident was closed on Wednesday, July 17th, 2024 at 08:24hrs.
311412: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(17 Jul 2024 08:24hrs)
Status: Closed.
Location: Hampshire GU35.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 17/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (17 Jul 2024 08:24hrs)
This Planned Maintenance was completed on Wednesday, July 17th, 2024 at 08:24hrs.
308934: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(17 Jul 2024 08:23hrs)
Status: Closed.
Location: Rotherham S62 Doncaster DN3 DN11 Sheffield S26.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 17/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (17 Jul 2024 08:23hrs)
This Planned Maintenance was completed on Wednesday, July 17th, 2024 at 08:23hrs.
308724: MAINTENANCE AFFECTING SERVICES   Last updated:(17 Jul 2024 08:23hrs)
Status: Closed.
Location: Devon EX3.
There is essential maintenance taking place between the hours of 09:00 and 15:00 on 16/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (17 Jul 2024 08:23hrs)
This Planned Maintenance was completed on Wednesday, July 17th, 2024 at 08:23hrs.
307578: MAINTENANCE AFFECTING SERVICES   Last updated:(17 Jul 2024 08:22hrs)
Status: Closed.
Location: Kent ME1.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 16/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (17 Jul 2024 08:22hrs)
This Planned Maintenance was completed on Wednesday, July 17th, 2024 at 08:22hrs.
311252: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(17 Jul 2024 08:22hrs)
Status: Closed.
Location: Cambridgeshire PE13.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 16/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (17 Jul 2024 08:22hrs)
This Planned Maintenance was completed on Wednesday, July 17th, 2024 at 08:22hrs.
310704: MAINTENANCE AFFECTING SERVICES   Last updated:(17 Jul 2024 08:21hrs)
Status: Closed.
Location: All sites.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 16/07/2024. Customers may experience an interruption to services and calls during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (17 Jul 2024 08:21hrs)
This Planned Maintenance was completed on Wednesday, July 17th, 2024 at 08:21hrs.
310485: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(17 Jul 2024 08:21hrs)
Status: Closed.
Location: Gwent NP12.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 16/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (17 Jul 2024 08:21hrs)
This Planned Maintenance was completed on Wednesday, July 17th, 2024 at 08:21hrs.
310484: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(17 Jul 2024 08:21hrs)
Status: Closed.
Location: Beaconsfield HP9.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 16/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (17 Jul 2024 08:21hrs)
This Planned Maintenance was completed on Wednesday, July 17th, 2024 at 08:21hrs.
310482: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(17 Jul 2024 08:20hrs)
Status: Closed.
Location: Bicester OX25.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 16/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (17 Jul 2024 08:20hrs)
This Planned Maintenance was completed on Wednesday, July 17th, 2024 at 08:20hrs.
310133: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(17 Jul 2024 08:20hrs)
Status: Closed.
Location: Wiltshire SP2.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 16/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (17 Jul 2024 08:20hrs)
This Planned Maintenance was completed on Wednesday, July 17th, 2024 at 08:20hrs.
310132: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(17 Jul 2024 08:20hrs)
Status: Closed.
Location: Pontefract WF8.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 16/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (17 Jul 2024 08:20hrs)
This Planned Maintenance was completed on Wednesday, July 17th, 2024 at 08:20hrs.
310107: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(17 Jul 2024 08:19hrs)
Status: Closed.
Location: Newcastle upon Tyne NE16.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 16/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (17 Jul 2024 08:19hrs)
This Planned Maintenance was completed on Wednesday, July 17th, 2024 at 08:19hrs.
309203: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(17 Jul 2024 08:19hrs)
Status: Closed.
Location: Birmingham B1 B12 B16 B24 B90.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 16/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (17 Jul 2024 08:19hrs)
This Planned Maintenance was completed on Wednesday, July 17th, 2024 at 08:19hrs.
308943: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(17 Jul 2024 08:19hrs)
Status: Closed.
Location: Oxford OX15.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 16/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (17 Jul 2024 08:19hrs)
This Planned Maintenance was completed on Wednesday, July 17th, 2024 at 08:19hrs.
307101: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(17 Jul 2024 08:18hrs)
Status: Closed.
Location: Durham DH7.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 16/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (17 Jul 2024 08:18hrs)
This Planned Maintenance was completed on Wednesday, July 17th, 2024 at 08:18hrs.
312641: INCIDENT AFFECTING BROADBAND SERVICES   Last updated:(16 Jul 2024 22:56hrs)
Status: Closed.
Location: Topsham EX3.
We are currently experiencing a network incident in Topsham EX3 affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

Please do not reset your equipment.

We apologise for any inconvenience this may cause.
Update (16 Jul 2024 22:56hrs)
This incident was closed on Tuesday, July 16th, 2024 at 22:56hrs.
Update (16 Jul 2024 22:56hrs)
Work to restore service was completed at 22:52 on 16/07/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (16 Jul 2024 21:28hrs)
Work is continuing to restore services for customers in the area. Engineers currently estimate that works should be complete by 00:30 on 17/07/2024. However this is just an estimate and maybe subject to change.

We apologise again for the inconvenience caused and thank you for your patience.
Update (16 Jul 2024 20:33hrs)
The repair team is still continuing to work on resolving the fault and restoring service.

We apologise again for the inconvenience caused and thank you for your patience.
Update (16 Jul 2024 18:39hrs)
Repair team will arrive at fibre damage location between 19:00 and 19:30 to begin working on restoring services.

We apologise again for the inconvenience caused and thank you for your patience.
Update (16 Jul 2024 15:27hrs)
Fibre strike has been identified 400 Metres from site. We have engaged repair teams to attend and restore services. We expect this work to take an extended time to complete.

We apologise again for the inconvenience caused and thank you for your patience.
Update (16 Jul 2024 13:06hrs)
Our Engineer is now on site and continuing investigations.
We are continuing to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.
Update (16 Jul 2024 11:18hrs)
Engineers investigating this issue have identified suspected fibre damage and requested a engineer attend to complete checks, we expect them on site at 12:30PM. We are continuing to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

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