Incidents and Planned Maintenance

There are 34 incidents or planned maintenances that may be affecting customers on our network.

324529: EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(22 Oct 2024 14:54hrs)
Status: Currently open.
Location: Newcastle NE15.
There is emergency maintenance taking place between the hours of 15:00 and 20:00 on 22/10/2024. Customers may experience an interruption to services for up to 30 minutes during this time.

This is to replace a piece of faulty equipment which supports services across the site.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
319600: MAINTENANCE AFFECTING SERVICES   Last updated:(22 Oct 2024 14:19hrs)
Status: Currently open.
Location: Weston Super Mare BS24 BS29.
There is essential maintenance taking place between the hours of 09:00-17:00 on Tuesday 22/10/2024. Customers may experience an interruption to services for up to 1 hour during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
317224: MAINTENANCE AFFECTING SERVICES   Last updated:(22 Oct 2024 11:17hrs)
Status: Currently open.
Location: DEESIDE, CH5.
There is essential maintenance taking place between the hours of 09:00 & 15:00 on Tuesday 22/10/2024 Customers may experience an interruption to services for up to 15 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
319603: MAINTENANCE AFFECTING SERVICES   Last updated:(22 Oct 2024 10:09hrs)
Status: Currently open.
Location: Radstock BA3.
There is essential maintenance taking place between the hours of 09:00-17:00 on Wednesday 23/10/2024. Customers may experience an interruption to services for up to 1 hour during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
319602: MAINTENANCE AFFECTING SERVICES   Last updated:(22 Oct 2024 10:07hrs)
Status: Currently open.
Location: London KT6.
There is essential maintenance taking place between the hours of 09:00-17:00 on Wednesday 23/10/2024. Customers may experience an interruption to services for up to 1 hour during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
319601: MAINTENANCE AFFECTING SERVICES   Last updated:(22 Oct 2024 09:57hrs)
Status: Currently open.
Location: West Molesey KT8.
There is essential maintenance taking place between the hours of 09:00-17:00 on Wednesday 23/10/2024. Customers may experience an interruption to services for up to 1 hour during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
319604: MAINTENANCE AFFECTING SERVICES   Last updated:(22 Oct 2024 09:54hrs)
Status: Currently open.
Location: Wells BA5.
There is essential maintenance taking place between the hours of 09:00-17:00 on Wednesday 23/10/2024. Customers may experience an interruption to services for up to 1 hour during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
323299: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(22 Oct 2024 09:52hrs)
Status: Currently open.
Location: Northampton NN2 NN3.
There is emergency third party maintenance taking place between the hours of 23:00-07:00 on Wednesday 23/10/2024. Customers may experience an interruption to services for up to 8 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
323295: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(22 Oct 2024 09:48hrs)
Status: Currently open.
Location: Bedford MK45.
There is emergency third party maintenance taking place between the hours of 23:00-07:00 on Wednesday 23/10/2024. Customers may experience an interruption to services for up to 8 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
323291: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(22 Oct 2024 09:45hrs)
Status: Currently open.
Location: Winslow MK18 Brackley NN13.
There is emergency third party maintenance taking place between the hours of 23:00-07:00 on Wednesday 23/10/2024. Customers may experience an interruption to services for up to 8 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
323276: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(22 Oct 2024 09:37hrs)
Status: Currently open.
Location: Henlow SG16.
There is emergency third party maintenance taking place between the hours of 23:00-07:00 on Wednesday 23/10/2024. Customers may experience an interruption to services for up to 8 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
323270: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(22 Oct 2024 09:36hrs)
Status: Currently open.
Location: Hitchin SG5.
There is emergency third party maintenance taking place between the hours of 23:00-07:00 on Wednesday 23/10/2024. Customers may experience an interruption to services for up to 8 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
323268: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(22 Oct 2024 09:34hrs)
Status: Currently open.
Location: Aylesbury HP17 HP19 HP22.
There is emergency third party maintenance taking place between the hours of 23:00-07:00 on Wednesday 23/10/2024. Customers may experience an interruption to services for up to 8 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
323261: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(22 Oct 2024 09:32hrs)
Status: Currently open.
Location: Bicester OX25 OX26.
There is emergency third party maintenance taking place between the hours of 23:00-07:00 on Wednesday 23/10/2024. Customers may experience an interruption to services for up to 8 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
323255: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(22 Oct 2024 09:30hrs)
Status: Currently open.
Location: Newport Pagnell MK16.
There is emergency third party maintenance taking place between the hours of 23:00-07:00 on Wednesday 23/10/2024. Customers may experience an interruption to services for up to 8 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
323253: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(22 Oct 2024 09:28hrs)
Status: Currently open.
Location: Milton Keynes MK10.
There is emergency third party maintenance taking place between the hours of 23:00-07:00 on Wednesday 23/10/2024. Customers may experience an interruption to services for up to 8 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
323252: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(22 Oct 2024 09:26hrs)
Status: Currently open.
Location: Luton LU2.
There is emergency third party maintenance taking place between the hours of 23:00-07:00 on Wednesday 23/10/2024. Customers may experience an interruption to services for up to 8 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
323247: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(22 Oct 2024 09:24hrs)
Status: Currently open.
Location: Corby NN18 NN17.
There is emergency third party maintenance taking place between the hours of 23:00-07:00 on Wednesday 23/10/2024. Customers may experience an interruption to services for up to 8 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
323251: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(22 Oct 2024 09:23hrs)
Status: Currently open.
Location: Northampton NN7 NN5.
There is emergency third party maintenance taking place between the hours of 23:00-07:00 on Wednesday 23/10/2024. Customers may experience an interruption to services for up to 8 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
323243: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(22 Oct 2024 09:10hrs)
Status: Currently open.
Location: Wellingborough NN8.
There is essential third party maintenance taking place between the hours of 23:00-07:00 on Wednesday 23/10/2024. Customers may experience an interruption to services for up to 8 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
323241: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(22 Oct 2024 09:05hrs)
Status: Currently open.
Location: Irchester NN29.
There is essential third party maintenance taking place between the hours of 23:00-07:00 on Wednesday 23/10/2024. Customers may experience an interruption to services for up to 8 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
323240: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(22 Oct 2024 08:55hrs)
Status: Currently open.
Location: Bedford MK42 MK43 MK40 MK44 Olney MK46.
There is essential third party maintenance taking place between the hours of 23:00-07:00 on Wednesday 23/10/2024. Customers may experience an interruption to services for up to 8 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
323236: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(22 Oct 2024 08:42hrs)
Status: Currently open.
Location: Caddington LU1.
There is essential third party maintenance taking place between the hours of 23:00-07:00 on Wednesday 23/10/2024. Customers may experience an interruption to services for up to 8 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
323231: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(22 Oct 2024 08:39hrs)
Status: Currently open.
Location: Dunstable LU5 LU6.
There is essential third party maintenance taking place between the hours of 00:00-06:00 on Wednesday 23/10/2024. Customers may experience an interruption to services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
319599: MAINTENANCE AFFECTING SERVICES   Last updated:(21 Oct 2024 14:55hrs)
Status: Currently open.
Location: Bristol BS48.
There is essential maintenance taking place between the hours of 09:00-17:00 on Tuesday 22/10/2024. Customers may experience an interruption to services for up to 1 hour during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
319598: MAINTENANCE AFFECTING SERVICES   Last updated:(21 Oct 2024 14:55hrs)
Status: Currently open.
Location: London TW3.
There is essential maintenance taking place between the hours of 09:00-17:00 on Tuesday 22/10/2024. Customers may experience an interruption to services for up to 1 hour during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
321652: MAINTENANCE AFFECTING SERVICES   Last updated:(21 Oct 2024 14:54hrs)
Status: Currently open.
Location: Ebbsfleet DA10.
There is essential maintenance taking place between the hours of 09:00-17:00 on Tuesday 22/10/2024. Customers may experience an interruption to services for up to 1 hour during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
323003 MAINTENANCE AFFECTING SERVICES   Last updated:(18 Oct 2024 08:35hrs)
Status: Currently open.
Location: Kirby Cross CO13.
There is essential planned maintenance taking place between the hours of 09:00 and 16:00 on 21/10/24 Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
No updates for this incident yet.
319631 EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(22 Oct 2024 14:56hrs)
Status: Closed.
Location: Newcastle - Throckley North.
There is emergency maintenance taking place between the hours of 09:00-12:00 on Wednesday 23/10/2024. Customers may experience an interruption to services for up to up to an hour during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (22 Oct 2024 14:56hrs)
This incident was closed on Tuesday, October 22nd, 2024 at 14:56hrs.
Update (22 Oct 2024 14:56hrs)
The health on the equipment on site has deteriorated. So that we can maintain stable services we are cancelling tomorrow's planned works.

Engineers are on their way to site now with replacement equipment.

We are sorry for any inconvenience caused.
318904: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(22 Oct 2024 08:24hrs)
Status: Closed.
Location: Colchester CO5 CO6 CO3 CO4.
There is essential third party maintenance taking place between the hours of 00:00-06:00 on Tuesday 22/10/2024. Customers may experience an interruption to services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (22 Oct 2024 08:24hrs)
This Planned Maintenance was completed on Tuesday, October 22nd, 2024 at 08:24hrs.
318996: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(22 Oct 2024 08:24hrs)
Status: Closed.
Location: London SE1.
There is essential third party maintenance taking place between the hours of 00:00-06:00 on Tuesday 22/10/2024. Customers may experience an interruption to services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (22 Oct 2024 08:24hrs)
This Planned Maintenance was completed on Tuesday, October 22nd, 2024 at 08:24hrs.
322862: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(22 Oct 2024 08:23hrs)
Status: Closed.
Location: Birmingham B31.
There is essential third party maintenance taking place between the hours of 00:00-06:00 on Tuesday 22/10/2024. Customers may experience an interruption to services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (22 Oct 2024 08:23hrs)
This Planned Maintenance was completed on Tuesday, October 22nd, 2024 at 08:23hrs.
324332: EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(22 Oct 2024 08:23hrs)
Status: Closed.
Location: Edgbaston B16.
There is emergency maintenance taking place between the hours of 00:00 and 01:00 on 22/10/2024 Customers may experience an interruption to services for up to 5 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (22 Oct 2024 08:23hrs)
This incident was closed on Tuesday, October 22nd, 2024 at 08:23hrs.
322504 MAINTENANCE AFFECTING SERVICES   Last updated:(21 Oct 2024 15:16hrs)
Status: Closed.
Location: East Mailing ME1.
There is essential planned maintenance taking place between the hours of 08:00 and 14:00 on 21/10/24 Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
Update (21 Oct 2024 15:16hrs)
This Planned Maintenance was completed on Monday, October 21st, 2024 at 15:16hrs.

Contact seethelight

Customer Services:
0800 331 7638

E-mail:
Contact Us

Address:
Driscoll 2
Ellen Street
Cardiff
CF10 4BP