Incidents and Planned Maintenance
There are 23 incidents or planned maintenances that may be affecting customers on our network.
373890: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(27 Nov 2025 10:22hrs)
Status: Currently open.
Location: Somerset BS27.
Location: Somerset BS27.
There is emergency third party maintenance taking place between the hours of 20:00 and 08:00 on Friday the 28/11/2025 and Saturday 29/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373888: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(27 Nov 2025 10:20hrs)
Status: Currently open.
Location: Somerset BA8.
Location: Somerset BA8.
There is emergency third party maintenance taking place between the hours of 20:00 and 08:00 on Friday the 28/11/2025 and Saturday 29/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373884: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(27 Nov 2025 10:18hrs)
Status: Currently open.
Location: Somerset TA6 TA7.
Location: Somerset TA6 TA7.
There is emergency third party maintenance taking place between the hours of 20:00 and 08:00 on Friday the 28/11/2025 and Saturday 29/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373883: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(27 Nov 2025 10:14hrs)
Status: Currently open.
Location: Weston Super Mare BS24 BS29.
Location: Weston Super Mare BS24 BS29.
There is emergency third party maintenance taking place between the hours of 20:00 and 08:00 on Friday the 28/11/2025 and Saturday 29/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
375125: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(27 Nov 2025 09:54hrs)
Status: Currently open.
Location: Coventry CV5 CV6 CV7.
Location: Coventry CV5 CV6 CV7.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Friday the 28/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373882: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(27 Nov 2025 09:51hrs)
Status: Currently open.
Location: Somerset TA9.
Location: Somerset TA9.
There is emergency third party maintenance taking place between the hours of 20:00 on Thursday and 08:00 on Friday the 28/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
374955: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(27 Nov 2025 09:48hrs)
Status: Currently open.
Location: Bath BA1.
Location: Bath BA1.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Friday the 28/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
371039: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(27 Nov 2025 09:47hrs)
Status: Currently open.
Location: Guildford GU3.
Location: Guildford GU3.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday the 28/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
369787: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(27 Nov 2025 09:45hrs)
Status: Currently open.
Location: Leeds LS27.
Location: Leeds LS27.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday the 28/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
375182: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(26 Nov 2025 15:02hrs)
Status: Currently open.
Location: Sittingbourne ME10.
Location: Sittingbourne ME10.
We have a network incident in Sittingborune (ME10) affecting phone and internet services. Our team are looking into this and will provide an update by 17:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (27 Nov 2025 08:59hrs)
We have engineers on site who are working to resolve the issue for the affected properties.
We are now waiting for the engineers to carry out the work.
We will update you again by 13:00.
We have engineers on site who are working to resolve the issue for the affected properties.
We are now waiting for the engineers to carry out the work.
We will update you again by 13:00.
Update (26 Nov 2025 21:13hrs)
We are continuing to investigate this fibre damage and a further update will be provided by 10:00 tomorrow morning
We are continuing to investigate this fibre damage and a further update will be provided by 10:00 tomorrow morning
Update (26 Nov 2025 15:05hrs)
We have been made aware of physical damage to on site fibre. An engineer team is heading to site now to to investigate damage and look to repair it.
We have been made aware of physical damage to on site fibre. An engineer team is heading to site now to to investigate damage and look to repair it.
375149 : INCIDENT AFFECTING INTERNET SERVICES Last updated:(26 Nov 2025 12:51hrs)
Status: Currently open.
Location: South West - BS24, BS29, BA5, GL12, SN10, BS10, BS16.
Location: South West - BS24, BS29, BA5, GL12, SN10, BS10, BS16.
We have a network incident in South West affecting internet services. Our team are looking into this and will provide an update by 15:00
Please do not reset your equipment.
Please do not reset your equipment.
Update (27 Nov 2025 07:40hrs)
We have chased this with the third party. This has been escalated, we're awaiting confirmation of engineer arrival time.
We will update again by 11:00.
We have chased this with the third party. This has been escalated, we're awaiting confirmation of engineer arrival time.
We will update again by 11:00.
Update (27 Nov 2025 01:07hrs)
We are waiting for further updates from the third party on the progress of their engineers' works.
We will update you again by 08:00.
We are waiting for further updates from the third party on the progress of their engineers' works.
We will update you again by 08:00.
Update (26 Nov 2025 20:02hrs)
We are still waiting on our third parties' engineer to reach the exchange. we hope to have a further update by 22:00
We are still waiting on our third parties' engineer to reach the exchange. we hope to have a further update by 22:00
Update (26 Nov 2025 17:39hrs)
The third party is arranging for an engineer to visit the local exchange, We do not currently have a timeframe for this visit. we will provide further updates once we have a timeframe or by 8PM
The third party is arranging for an engineer to visit the local exchange, We do not currently have a timeframe for this visit. we will provide further updates once we have a timeframe or by 8PM
Update (26 Nov 2025 15:04hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 18:00.
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 18:00.
370256: MAINTENANCE AFFECTING SERVICES Last updated:(26 Nov 2025 10:17hrs)
Status: Currently open.
Location: Colchester CO4.
Location: Colchester CO4.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Thursday 27/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373136: MAINTENANCE AFFECTING SERVICES Last updated:(26 Nov 2025 10:17hrs)
Status: Currently open.
Location: Leicestershire LE16.
Location: Leicestershire LE16.
There is essential maintenance taking place between the hours of 09:00 till 17:00 on Thursday the 27/11/2025. Customers may experience an interruption to services for up an hour during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
372414: MAINTENANCE AFFECTING SERVICES Last updated:(26 Nov 2025 10:15hrs)
Status: Currently open.
Location: Bristol BS16.
Location: Bristol BS16.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Thursday 27/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
371344: MAINTENANCE AFFECTING SERVICES Last updated:(27 Nov 2025 09:30hrs)
Status: Closed.
Location: Colchester CO3.
Location: Colchester CO3.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Wednesday 26/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (27 Nov 2025 09:30hrs)
This Planned Maintenance was completed on Thursday, November 27th, 2025 at 09:30hrs.
This Planned Maintenance was completed on Thursday, November 27th, 2025 at 09:30hrs.
368517: MAINTENANCE AFFECTING SERVICES Last updated:(27 Nov 2025 09:30hrs)
Status: Closed.
Location: Hertford SG14.
Location: Hertford SG14.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 26/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (27 Nov 2025 09:30hrs)
This Planned Maintenance was completed on Thursday, November 27th, 2025 at 09:30hrs.
This Planned Maintenance was completed on Thursday, November 27th, 2025 at 09:30hrs.
366948: MAINTENANCE AFFECTING SERVICES Last updated:(27 Nov 2025 09:29hrs)
Status: Closed.
Location: Mansfield NG18 NG19.
Location: Mansfield NG18 NG19.
There is essential maintenance taking place between the hours 09:00 until 16:00 on 26/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (27 Nov 2025 09:29hrs)
This Planned Maintenance was completed on Thursday, November 27th, 2025 at 09:29hrs.
This Planned Maintenance was completed on Thursday, November 27th, 2025 at 09:29hrs.
373543: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(27 Nov 2025 09:29hrs)
Status: Closed.
Location: Staffordshire WS13 WS14.
Location: Staffordshire WS13 WS14.
There is essential third party maintenance taking place between the hours of 20:00 to 06:00 on Wednesday the 26/11/2025 to Thursday 27/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (27 Nov 2025 09:29hrs)
This Planned Maintenance was completed on Thursday, November 27th, 2025 at 09:29hrs.
This Planned Maintenance was completed on Thursday, November 27th, 2025 at 09:29hrs.
372333: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(27 Nov 2025 09:28hrs)
Status: Closed.
Location: Bracknell RG12 RG42 SO14 RG40.
Location: Bracknell RG12 RG42 SO14 RG40.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 27/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (27 Nov 2025 09:28hrs)
This incident was closed on Thursday, November 27th, 2025 at 09:28hrs.
This incident was closed on Thursday, November 27th, 2025 at 09:28hrs.
374413 : THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(27 Nov 2025 09:28hrs)
Status: Closed.
Location: Wolverhampton WV11.
Location: Wolverhampton WV11.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 27/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (27 Nov 2025 09:28hrs)
This incident was closed on Thursday, November 27th, 2025 at 09:28hrs.
This incident was closed on Thursday, November 27th, 2025 at 09:28hrs.
374786: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(27 Nov 2025 09:15hrs)
Status: Closed.
Location: Gloucestershire GL2 GL3.
Location: Gloucestershire GL2 GL3.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 27/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (27 Nov 2025 09:15hrs)
This incident was closed on Thursday, November 27th, 2025 at 09:15hrs.
This incident was closed on Thursday, November 27th, 2025 at 09:15hrs.
375207 THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(27 Nov 2025 09:13hrs)
Status: Closed.
Location: Dunmow CM6, Bishops Strotford CM23, Cambridge CB22,CB1,CB2,CB25,CB3,CB10 Essex CM22,.
Location: Dunmow CM6, Bishops Strotford CM23, Cambridge CB22,CB1,CB2,CB25,CB3,CB10 Essex CM22,.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 27/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (27 Nov 2025 09:13hrs)
This incident was closed on Thursday, November 27th, 2025 at 09:13hrs.
This incident was closed on Thursday, November 27th, 2025 at 09:13hrs.
375058: INCIDENT AFFECTING INTERNET SERVICES Last updated:(26 Nov 2025 15:36hrs)
Status: Closed.
Location: Essex CB3, CB10, CB22, CB25 CM6.
Location: Essex CB3, CB10, CB22, CB25 CM6.
We have a network incident in Essex CB3, CB10, CB22, CB25, CM6 affecting phone and internet services. Our team are looking into this and will provide an update by 03:30.
Please do not reset your equipment.
Please do not reset your equipment.
Update (26 Nov 2025 15:36hrs)
This incident was closed on Wednesday, November 26th, 2025 at 15:36hrs.
This incident was closed on Wednesday, November 26th, 2025 at 15:36hrs.
Update (26 Nov 2025 15:36hrs)
Work to restore service was completed at 12:22 on 26/11/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 12:22 on 26/11/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (26 Nov 2025 07:57hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We have chased them for further information regarding a timeline and a fix for this issue.
We will update you again by 12:00.
We now see that the problem is not on our network, but the network of a third party that supports ours.
We have chased them for further information regarding a timeline and a fix for this issue.
We will update you again by 12:00.
Update (26 Nov 2025 02:38hrs)
We now see that the problem is being caused by ongoing works on a third party's network.
We expect services to be restored by 06:00.
We will update you again by 08:00.
We now see that the problem is being caused by ongoing works on a third party's network.
We expect services to be restored by 06:00.
We will update you again by 08:00.
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