Incidents and Planned Maintenance
There are 7 incidents or planned maintenances that may be affecting customers on our network.
385087 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(03 Mar 2026 08:24hrs)
Status: Currently open.
Location: Whitehaven CA28.
Location: Whitehaven CA28.
There is essential third party maintenance taking place between the hours of 23:00 on 04/03/2026 through to 06:00 on 05/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
382788 MAINTENANCE AFFECTING SERVICES Last updated:(03 Mar 2026 08:22hrs)
Status: Currently open.
Location: Sudbury CO10.
Location: Sudbury CO10.
There is essential maintenance taking place between the hours of 09:00 and 17:00 on Wednesday 04/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
383783 MAINTENANCE AFFECTING SERVICES Last updated:(03 Mar 2026 08:20hrs)
Status: Currently open.
Location: Polegate BN24, BN26.
Location: Polegate BN24, BN26.
There is essential maintenance taking place between the hours of 00:00 and 05:00 on Wednesday 04/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
382769 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(03 Mar 2026 08:17hrs)
Status: Currently open.
Location: Bognor Regis PO20, PO21.
Location: Bognor Regis PO20, PO21.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 04/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
384339 MAINTENANCE AFFECTING SERVICES Last updated:(02 Mar 2026 08:31hrs)
Status: Currently open.
Location: Tamworth B78.
Location: Tamworth B78.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Tuesday 03/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
386437: INCIDENT AFFECTING INTERNET SERVICES Last updated:(03 Mar 2026 14:45hrs)
Status: Closed.
Location: Polesworth B78.
Location: Polesworth B78.
We have a network incident in Polesworth affecting phone and internet services. Our team are looking into this and will provide an update by 16:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (03 Mar 2026 14:45hrs)
This Planned Maintenance was completed on Tuesday, March 3rd, 2026 at 14:45hrs.
This Planned Maintenance was completed on Tuesday, March 3rd, 2026 at 14:45hrs.
Update (03 Mar 2026 14:44hrs)
Work to restore service was completed at 14:05 on 03/03/26, and customers should now find their services operating as expected. We will continue to monitor performance to ensure everything remains stable.
If you experience any issues after this time, please report them through the usual support channels as they will be treated as individual cases.
We apologise again for any inconvenience caused and thank you for your patience throughout this incident.
Work to restore service was completed at 14:05 on 03/03/26, and customers should now find their services operating as expected. We will continue to monitor performance to ensure everything remains stable.
If you experience any issues after this time, please report them through the usual support channels as they will be treated as individual cases.
We apologise again for any inconvenience caused and thank you for your patience throughout this incident.
386285 : EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(03 Mar 2026 12:51hrs)
Status: Closed.
Location: OX11 Oxfordshire.
Location: OX11 Oxfordshire.
There is emergency maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 3rd March 2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (03 Mar 2026 12:51hrs)
This incident was closed on Tuesday, March 3rd, 2026 at 12:51hrs.
This incident was closed on Tuesday, March 3rd, 2026 at 12:51hrs.
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