Incidents and Planned Maintenance
There are 5 incidents or planned maintenances that may be affecting customers on our network.
392108: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Apr 2026 08:08hrs)
Status: Currently open.
Location: Gloucester GL2.
Location: Gloucester GL2.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 20/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
391693: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Apr 2026 08:06hrs)
Status: Currently open.
Location: Wolverhampton DY3 WV5.
Location: Wolverhampton DY3 WV5.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 20/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392846 : INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(18 Apr 2026 19:45hrs)
Status: Closed.
Location: NN17, NN18 Corby.
Location: NN17, NN18 Corby.
We have a network incident in Corby affecting some phone and internet services.
An engineer is on route to the site and the ETA for this is 12:45pm
Please do not reset your equipment.
We apologise for any inconvenience
An engineer is on route to the site and the ETA for this is 12:45pm
Please do not reset your equipment.
We apologise for any inconvenience
Update (18 Apr 2026 19:45hrs)
This incident was closed on Saturday, April 18th, 2026 at 19:45hrs.
This incident was closed on Saturday, April 18th, 2026 at 19:45hrs.
Update (18 Apr 2026 19:45hrs)
Work to restore service was completed at 19:42 on 18/04/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 19:42 on 18/04/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (18 Apr 2026 17:32hrs)
The engineer is continuing to visit customers on site. Only a small number of customers remain affected, and we expect to have this issue resolved soon.
We will provide a further update by 20:00.
The engineer is continuing to visit customers on site. Only a small number of customers remain affected, and we expect to have this issue resolved soon.
We will provide a further update by 20:00.
Update (18 Apr 2026 16:03hrs)
The on-site engineer is rebooting network equipment, which has allowed us to restore service for customers who were previously offline.
Where this does not resolve the issue, the engineer is replacing equipment within the property, which has been effective in restoring service.
We are continuing to visit affected properties. If you are still offline, please try rebooting your equipment.
We will update you again at 18:00.
The on-site engineer is rebooting network equipment, which has allowed us to restore service for customers who were previously offline.
Where this does not resolve the issue, the engineer is replacing equipment within the property, which has been effective in restoring service.
We are continuing to visit affected properties. If you are still offline, please try rebooting your equipment.
We will update you again at 18:00.
Update (18 Apr 2026 14:25hrs)
Our on-site engineer will now be door-knocking affected customers to troubleshoot from the customer end and gather additional information.
Further updates will follow at 16:00.
Our on-site engineer will now be door-knocking affected customers to troubleshoot from the customer end and gather additional information.
Further updates will follow at 16:00.
Update (18 Apr 2026 13:14hrs)
Our engineer remains on site and is continuing work to resolve the fault. Due to the size and complexity of the site, resolution is taking longer than initially anticipated.
We apologise for any inconvenience caused and will provide a further update at 16:00.
Our engineer remains on site and is continuing work to resolve the fault. Due to the size and complexity of the site, resolution is taking longer than initially anticipated.
We apologise for any inconvenience caused and will provide a further update at 16:00.
Update (18 Apr 2026 11:28hrs)
Our engineer has identified a fibre issue affecting a small number of customers.
We are currently awaiting the engineer to trace the fault and carry out the necessary repairs.
We will provide a further update by 14:00.
Our engineer has identified a fibre issue affecting a small number of customers.
We are currently awaiting the engineer to trace the fault and carry out the necessary repairs.
We will provide a further update by 14:00.
392682: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(18 Apr 2026 11:22hrs)
Status: Closed.
Location: Corby NN17 NN18.
Location: Corby NN17 NN18.
We have a network incident in Corby affecting phone and internet services. Our team are looking into this and will provide an update by 12:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (18 Apr 2026 11:22hrs)
This incident was closed on Saturday, April 18th, 2026 at 11:22hrs.
This incident was closed on Saturday, April 18th, 2026 at 11:22hrs.
Update (18 Apr 2026 01:26hrs)
Restoration work was completed at 00:26 on 18/04/26.
We will continue to monitor services to ensure they remain stable.
We sincerely apologise for the inconvenience caused and would like to thank you for your patience while we worked to resolve this issue.
Restoration work was completed at 00:26 on 18/04/26.
We will continue to monitor services to ensure they remain stable.
We sincerely apologise for the inconvenience caused and would like to thank you for your patience while we worked to resolve this issue.
Update (17 Apr 2026 09:37hrs)
We have identified the fault affecting the site. To resolve this issue, we need to remotely reboot a key piece of network equipment.
To minimise disruption to other customers, this work will be carried out as emergency maintenance from midnight tonight.
Fewer than 1% of customers on the site are currently impacted, and completing the reboot earlier would risk affecting additional customers who are not experiencing any issues.
We apologise that we are unable to restore service for affected customers immediately and appreciate your patience while we complete this work as quickly and safely as possible.
We have identified the fault affecting the site. To resolve this issue, we need to remotely reboot a key piece of network equipment.
To minimise disruption to other customers, this work will be carried out as emergency maintenance from midnight tonight.
Fewer than 1% of customers on the site are currently impacted, and completing the reboot earlier would risk affecting additional customers who are not experiencing any issues.
We apologise that we are unable to restore service for affected customers immediately and appreciate your patience while we complete this work as quickly and safely as possible.
392714 EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(18 Apr 2026 01:19hrs)
Status: Closed.
Location: Corby NN17,NN18.
Location: Corby NN17,NN18.
There is essential emergency maintenance taking place between the hours 00:00 until 01:00 on 18/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (18 Apr 2026 01:19hrs)
This incident was closed on Saturday, April 18th, 2026 at 01:19hrs.
This incident was closed on Saturday, April 18th, 2026 at 01:19hrs.
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