Incidents and Planned Maintenance
There are 7 incidents or planned maintenances that may be affecting customers on our network.
381751 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(27 Jan 2026 08:08hrs)
Status: Currently open.
Location: Diss IP22, Botesdale IP22.
Location: Diss IP22, Botesdale IP22.
There is essential third party maintenance taking place between the hours of 20:00 on 28/01/2026 through to 06:00 on 29/01/2026 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
381747 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(27 Jan 2026 08:06hrs)
Status: Currently open.
Location: Thetford IP25.
Location: Thetford IP25.
There is essential third party maintenance taking place between the hours of 20:00 on 28/01/2026 through to 06:00 on 29/01/2026 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
381496 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(27 Jan 2026 08:01hrs)
Status: Currently open.
Location: Colchester CO3,CO6.
Location: Colchester CO3,CO6.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 28/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
381739 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(27 Jan 2026 07:58hrs)
Status: Currently open.
Location: Thetford IP25.
Location: Thetford IP25.
There is essential third party maintenance taking place between the hours of 20:00 on Tuesday 27/01/2026 through to 06:00 on 28/01/2026 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
381743 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(27 Jan 2026 07:58hrs)
Status: Currently open.
Location: Diss IP22, Botesdale IP22.
Location: Diss IP22, Botesdale IP22.
There is essential third party maintenance taking place between the hours of 20:00 on Tuesday 27/01/2026 through to 06:00 on 28/01/2026 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
381191 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(27 Jan 2026 07:58hrs)
Status: Currently open.
Location: Bognor Regis PO20.PO21.
Location: Bognor Regis PO20.PO21.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 28/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
382088 : INCIDENT AFFECTING INTERNET SERVICES Last updated:(27 Jan 2026 22:39hrs)
Status: Closed.
Location: Colchester CO5.
Location: Colchester CO5.
We have a network incident in Colchester CO5 affecting internet services. Our team are looking into this and will provide an update by 14:15.
Please do not reset your equipment.
Please do not reset your equipment.
Update (27 Jan 2026 22:39hrs)
This incident was closed on Tuesday, January 27th, 2026 at 22:39hrs.
This incident was closed on Tuesday, January 27th, 2026 at 22:39hrs.
Update (27 Jan 2026 22:39hrs)
The provider engineering teams have successfully repaired the broken fibre cables and services were restored at 22:00 on Tuesday 27/01/2026.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
The provider engineering teams have successfully repaired the broken fibre cables and services were restored at 22:00 on Tuesday 27/01/2026.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (27 Jan 2026 16:02hrs)
We have escalated this fault to our third-party service provider for this area. Their engineering teams have been deployed and will begin fibre cable repair work upon arrival onsite.
Further updates will be provided as soon as new information becomes available.
We have escalated this fault to our third-party service provider for this area. Their engineering teams have been deployed and will begin fibre cable repair work upon arrival onsite.
Further updates will be provided as soon as new information becomes available.
Update (27 Jan 2026 14:42hrs)
Our equipment has passed checks OK.
We can detect a break in the fibre optic cabling supplied by a third-party, and this fault has been escalated to them.
We will provide further updates by 16:15
Our equipment has passed checks OK.
We can detect a break in the fibre optic cabling supplied by a third-party, and this fault has been escalated to them.
We will provide further updates by 16:15
Update (27 Jan 2026 14:12hrs)
Our engineer is on-site to check our equipment.
If our equipment passes checks, we will request support from the third-party who supply our fibre optic circuit in this location.
We will provide further updates by 16:15
Our engineer is on-site to check our equipment.
If our equipment passes checks, we will request support from the third-party who supply our fibre optic circuit in this location.
We will provide further updates by 16:15
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