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Incidents and Planned Maintenance

There are 19 incidents or planned maintenances that may be affecting customers on our network.

388166: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(25 Mar 2026 08:37hrs)
Status: Currently open.
Location: Swindon SN1 SN17AE SN17BZ SN3 SN4 Basildon CM12.
There is essential maintenance taking place between the hours 00:00 until 01:05 on 26/03/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
384119: MAINTENACE AFFECTING SERVICES   Last updated:(25 Mar 2026 08:34hrs)
Status: Currently open.
Location: Crewe CW1.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 26/03/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
387107: MAINTENANCE AFFECTING SERVICES   Last updated:(25 Mar 2026 08:33hrs)
Status: Currently open.
Location: Tetbury GL8.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 26/03/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
388892: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(25 Mar 2026 08:28hrs)
Status: Currently open.
Location: Bath BA2 Warminster BA12 Wiltshire BA13 Bristol BS16 BS13 BS14 BS4 BS35 BS15.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 26/03/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
388882: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(25 Mar 2026 08:25hrs)
Status: Currently open.
Location: Carfin ML1.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 26/03/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
388821: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(25 Mar 2026 08:24hrs)
Status: Currently open.
Location: Chelmsford CM2 CM23.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 26/03/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
388698: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(25 Mar 2026 08:23hrs)
Status: Currently open.
Location: Dursley GL11.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 26/03/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
388676: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(25 Mar 2026 08:22hrs)
Status: Currently open.
Location: Ebbsfleet DA10 Rochester ME3.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 26/03/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
388675: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(25 Mar 2026 08:20hrs)
Status: Currently open.
Location: Tendring CO16.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 26/03/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
383696: THIRD PARTY MAINTENANCE AFFECTING SERVICE   Last updated:(25 Mar 2026 08:19hrs)
Status: Currently open.
Location: Hartlepool TS26 TS27.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 26/03/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
388067: EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(24 Mar 2026 08:19hrs)
Status: Currently open.
Location: Lawford CO11.
There is essential emergency maintenance taking place between the hours 09:00 until 16:00 on 25/03/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
386946: MAINTENANCE AFFECTING SERVICES   Last updated:(24 Mar 2026 08:17hrs)
Status: Currently open.
Location: Pontypool NP4 NP44.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 25/03/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
388472: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(25 Mar 2026 08:11hrs)
Status: Closed.
Location: Leeds LS16.
There is essential emergency maintenance taking place between the hours 20:00 on 24/03/2026 until 06:00 on 25/03/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (25 Mar 2026 08:11hrs)
This incident was closed on Wednesday, March 25th, 2026 at 08:11hrs.
388473: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(25 Mar 2026 08:11hrs)
Status: Closed.
Location: Harrogate HG3 HG4 HG1 HG5.
There is essential emergency maintenance taking place between the hours 20:00 on 24/03/2026 until 06:00 on 25/03/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (25 Mar 2026 08:11hrs)
This incident was closed on Wednesday, March 25th, 2026 at 08:11hrs.
388474: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(25 Mar 2026 08:10hrs)
Status: Closed.
Location: Ilkley LS29.
There is essential emergency maintenance taking place between the hours 20:00 on 24/03/2026 until 06:00 on 25/03/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (25 Mar 2026 08:10hrs)
This incident was closed on Wednesday, March 25th, 2026 at 08:10hrs.
388475: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(25 Mar 2026 08:10hrs)
Status: Closed.
Location: Halifax HX3.
There is essential emergency maintenance taking place between the hours 20:00 on 24/03/2026 until 06:00 on 25/03/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (25 Mar 2026 08:10hrs)
This incident was closed on Wednesday, March 25th, 2026 at 08:10hrs.
388476: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(25 Mar 2026 08:09hrs)
Status: Closed.
Location: Leeds LS27 BD11 LS12.
There is essential emergency maintenance taking place between the hours 20:00 on 24/03/2026 until 06:00 on 25/03/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (25 Mar 2026 08:09hrs)
This incident was closed on Wednesday, March 25th, 2026 at 08:09hrs.
386816: MAINTENANCE AFFECTING SERVICES   Last updated:(25 Mar 2026 07:13hrs)
Status: Closed.
Location: Sleaford NG34.
There is essential maintenance taking place between the hours 06:00 until 08:00 on 25/03/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (25 Mar 2026 07:13hrs)
This Planned Maintenance was completed on Wednesday, March 25th, 2026 at 07:13hrs.
389488: INCIDENT AFFECTING INTERNET AND PHONE SERVICES   Last updated:(24 Mar 2026 16:46hrs)
Status: Closed.
Location: ELY CB6.
We have a network incident in Ely affecting phone and internet services. Our team are looking into this and will provide an update by 13:30.

Please do not reset your equipment.
Update (24 Mar 2026 16:46hrs)
This incident was closed on Tuesday, March 24th, 2026 at 16:46hrs.
Update (24 Mar 2026 16:45hrs)
Our engineer was able to resolve the issue and customers should see their services coming back. We will close this incident. Thank you for your patience.
Update (24 Mar 2026 14:13hrs)
We have a confirmed ETA of 16:30pm for the engineer to arrive onsite. We will provide a further update once repairs are underway.
Update (24 Mar 2026 13:41hrs)
We have identified the issue and are directing an engineer to site to fix this issue, we will provide an update with an estimated time of arrival in due course.

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