seethelight

Update (01 May 2026 19:19hrs)
This incident was closed on Friday, May 1st, 2026 at 19:19hrs.

Update (01 May 2026 19:19hrs)
All customers are now restored, and services should be working as expected. We will continue to monitor the network to ensure ongoing stability.
Any issues experienced after this time should be treated as individual cases and reported through the usual support channels.
We apologise for the inconvenience caused and thank you for your patience while this issue was resolved.

Update (01 May 2026 18:58hrs)
Work to restore service was completed at 18:55 on 01/05/2026. Customers should now find that the majority of services are working as expected. We will continue to monitor the network to ensure ongoing stability.
We are still working to restore service for a small number of customers and will provide a further update by 20:00.

Any issues experienced after this time should be treated as individual cases and reported through the usual support channels.

We apologise for the inconvenience caused and thank you for your patience while this issue was resolved.

Update (01 May 2026 16:19hrs)
Engineers on site and remotely are still working to restore services.

We apologise for the inconvenience caused and will provide further updates as soon as new information becomes available.

Update (01 May 2026 13:53hrs)
The OFNL engineering team has arrived on site and is currently investigating the fault.

We will provide further updates as soon as the team shares their findings.

Update (01 May 2026 12:47hrs)
OFNL engineering teams have been dispatched to investigate the suspected fibre fault. Their current estimated time of arrival is 14:00 on 01/05/2026.

We apologise for the inconvenience caused and will provide further updates as soon as new information becomes available.

Update (01 May 2026 08:06hrs)
We are currently arranging for an engineering team to attend site to investigate a suspected fibre fault.

Further updates will be provided as soon as additional information becomes available.

Update (30 Apr 2026 22:54hrs)
We have completed a thorough remote investigation of the incident and identified that it is affecting a small percentage of customers. Despite our efforts, we have been unable to resolve the issue remotely and further on-site testing is required.

A field engineer will be arranged to attend the site first thing tomorrow morning to carry out diagnostics and resolve the fault.

Thank you for your patience and understanding while we work to restore service.