Incidents and Planned Maintenance
There are 19 incidents or planned maintenances that may be affecting customers on our network.
395001 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(12 May 2026 08:08hrs)
Status: Currently open.
Location: Elwick TS26, TS27.
Location: Elwick TS26, TS27.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 13/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394989 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(12 May 2026 08:06hrs)
Status: Currently open.
Location: Gravesham DA11.
Location: Gravesham DA11.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 13/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394976 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(12 May 2026 08:05hrs)
Status: Currently open.
Location: Ebbw Vale NP23.
Location: Ebbw Vale NP23.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 13/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394399 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(12 May 2026 08:04hrs)
Status: Currently open.
Location: Middleton Cheney OX17, Drayton OX15,OX16, Southam CV47, Deddington OX15.
Location: Middleton Cheney OX17, Drayton OX15,OX16, Southam CV47, Deddington OX15.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 13/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
393939 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(12 May 2026 08:01hrs)
Status: Currently open.
Location: Leeds LS12.
Location: Leeds LS12.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 13/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
393164 MAINTENANCE AFFECTING SERVICES Last updated:(12 May 2026 07:59hrs)
Status: Currently open.
Location: Watford WD7.
Location: Watford WD7.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 13/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
391128 MAINTENANCE AFFECTING SERVICES Last updated:(12 May 2026 07:57hrs)
Status: Currently open.
Location: East Grinstead RH19.
Location: East Grinstead RH19.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on 13/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
390829 MAINTENANCE AFFECTING SERVICES Last updated:(12 May 2026 07:56hrs)
Status: Currently open.
Location: Reading RG5.
Location: Reading RG5.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on 13/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
392406 MAINTENANCE AFFECTING SERVICES Last updated:(11 May 2026 08:21hrs)
Status: Currently open.
Location: Colchester CO5,DE12.
Location: Colchester CO5,DE12.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on 12/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
395937: INCIDENT AFFECTING INTERNET SERVICES Last updated:(12 May 2026 14:28hrs)
Status: Closed.
Location: Toftwood NR19.
Location: Toftwood NR19.
We have a network incident in Toftwood, NR19 affecting internet services. Our team are looking into this and will provide an update by 12:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (12 May 2026 14:28hrs)
This incident was closed on Tuesday, May 12th, 2026 at 14:28hrs.
This incident was closed on Tuesday, May 12th, 2026 at 14:28hrs.
Update (12 May 2026 14:27hrs)
Work to restore service was completed at 13:38 on 12/05/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 13:38 on 12/05/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (12 May 2026 11:20hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 14:00.
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 14:00.
395105 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(12 May 2026 07:48hrs)
Status: Closed.
Location: High Wycombe HP11.
Location: High Wycombe HP11.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 12/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (12 May 2026 07:48hrs)
This incident was closed on Tuesday, May 12th, 2026 at 07:48hrs.
This incident was closed on Tuesday, May 12th, 2026 at 07:48hrs.
394945 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(12 May 2026 07:48hrs)
Status: Closed.
Location: Cheltenham GL50,GL51, Tewkesbury GL52.
Location: Cheltenham GL50,GL51, Tewkesbury GL52.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 12/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (12 May 2026 07:48hrs)
This incident was closed on Tuesday, May 12th, 2026 at 07:48hrs.
This incident was closed on Tuesday, May 12th, 2026 at 07:48hrs.
394433 MAINTENANCE AFFECTING SERVICES Last updated:(12 May 2026 07:47hrs)
Status: Closed.
Location: Corby NN17.
Location: Corby NN17.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 12/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (12 May 2026 07:47hrs)
This Planned Maintenance was completed on Tuesday, May 12th, 2026 at 07:47hrs.
This Planned Maintenance was completed on Tuesday, May 12th, 2026 at 07:47hrs.
393687 MAINTENANCE AFFECTING SERVICES Last updated:(12 May 2026 07:47hrs)
Status: Closed.
Location: Cambridge PE19.
Location: Cambridge PE19.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 12/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (12 May 2026 07:47hrs)
This Planned Maintenance was completed on Tuesday, May 12th, 2026 at 07:47hrs.
This Planned Maintenance was completed on Tuesday, May 12th, 2026 at 07:47hrs.
392576 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(12 May 2026 07:46hrs)
Status: Closed.
Location: Felnex SM6.
Location: Felnex SM6.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 12/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (12 May 2026 07:46hrs)
This Planned Maintenance was completed on Tuesday, May 12th, 2026 at 07:46hrs.
This Planned Maintenance was completed on Tuesday, May 12th, 2026 at 07:46hrs.
393938 MAINTENANCE AFFECTING SERVICES Last updated:(12 May 2026 07:46hrs)
Status: Closed.
Location: Mendip BA11.
Location: Mendip BA11.
There is essential maintenance taking place between the hours of 23:30 on 11/05/2026 through to 06:00 on 12/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (12 May 2026 07:46hrs)
This Planned Maintenance was completed on Tuesday, May 12th, 2026 at 07:46hrs.
This Planned Maintenance was completed on Tuesday, May 12th, 2026 at 07:46hrs.
394091 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(12 May 2026 07:45hrs)
Status: Closed.
Location: Hounslow TW3.
Location: Hounslow TW3.
There is essential third party maintenance taking place between the hours of 19:00 on 11/05/2026 through to 05:00 on 12/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (12 May 2026 07:45hrs)
This Planned Maintenance was completed on Tuesday, May 12th, 2026 at 07:45hrs.
This Planned Maintenance was completed on Tuesday, May 12th, 2026 at 07:45hrs.
392551: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(12 May 2026 07:44hrs)
Status: Closed.
Location: Towcester NN12.
Location: Towcester NN12.
There is essential third party maintenance taking place between the hours of 09:00 and 17:00 Monday 11/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (12 May 2026 07:44hrs)
This Planned Maintenance was completed on Tuesday, May 12th, 2026 at 07:44hrs.
This Planned Maintenance was completed on Tuesday, May 12th, 2026 at 07:44hrs.
391509: MAINTENANCE AFFECTING SERVICES Last updated:(11 May 2026 15:18hrs)
Status: Closed.
Location: Dartford DA1.
Location: Dartford DA1.
There is essential maintenance taking place between the hours of 08:00 and 17:00 Monday 11/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (11 May 2026 15:18hrs)
This Planned Maintenance was completed on Monday, May 11th, 2026 at 15:18hrs.
This Planned Maintenance was completed on Monday, May 11th, 2026 at 15:18hrs.
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