Incidents and Planned Maintenance

There are 42 incidents or planned maintenances that may be affecting customers on our network.

395521: MAINTENANCE AFFECTING TV SERVICES   Last updated:(08 Jun 2026 17:00hrs)
Status: Currently open.
Location: Reading RG1.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 09/06/2026. Customers may experience an interruption to TV services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
395524 : MAINTENANCE AFFECTING TV SERVICES   Last updated:(08 Jun 2026 17:00hrs)
Status: Currently open.
Location: Reading RG1.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 09/06/2026. Customers may experience an interruption to TV services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
395528: MAINTENANCE AFFECTING TV SERVICES   Last updated:(08 Jun 2026 16:59hrs)
Status: Currently open.
Location: Tadley RG26.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 09/06/2026. Customers may experience an interruption to TV services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
396475: MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jun 2026 09:40hrs)
Status: Currently open.
Location: Multiple locations..
There is essential maintenance taking place between the hours of 02:00 and 06:00 on Tuesday 09/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
396466: MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jun 2026 09:38hrs)
Status: Currently open.
Location: Multiple locations..
There is essential maintenance taking place between the hours of 02:00 and 06:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
396472: MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jun 2026 09:38hrs)
Status: Currently open.
Location: Multiple locations..
There is essential maintenance taking place between the hours of 01:00 and 06:00 on Tuesday 09/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
396459: MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jun 2026 09:34hrs)
Status: Currently open.
Location: Multiple locations..
There is essential maintenance taking place between the hours of 01:00 and 06:00 on Tuesday 09/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
396481: MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jun 2026 09:33hrs)
Status: Currently open.
Location: Multiple locations..
There is essential maintenance taking place between the hours of 03:00 and 06:00 on Tuesday 09/06/2026 Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
399039: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jun 2026 09:24hrs)
Status: Currently open.
Location: Basingstoke RG21, RG24 Tadley RG26, RG16.
There is emergency party maintenance taking place between the hours of 00:00 and 03:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
398999: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jun 2026 09:21hrs)
Status: Currently open.
Location: Angus DD11.
There is emergency party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
398996: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jun 2026 09:20hrs)
Status: Currently open.
Location: Brechin DD9.
There is emergency party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
398775: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jun 2026 09:18hrs)
Status: Currently open.
Location: Doncaster DN3, DN7.
There is emergency party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
398776: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jun 2026 09:18hrs)
Status: Currently open.
Location: Ipswich IP8.
There is emergency party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
398774: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jun 2026 09:15hrs)
Status: Currently open.
Location: London SE1.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
398765: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jun 2026 09:15hrs)
Status: Currently open.
Location: Pontefract WF8.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
398600: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jun 2026 09:13hrs)
Status: Currently open.
Location: Durham DH6.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
398581: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jun 2026 09:12hrs)
Status: Currently open.
Location: Truro TR1.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
398588: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jun 2026 09:12hrs)
Status: Currently open.
Location: Wellingborough NN29 Rushden NN10.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
394498: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jun 2026 09:08hrs)
Status: Currently open.
Location: Blackpool FY5.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
394498: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jun 2026 09:05hrs)
Status: Currently open.
Location: Hinckley LE10 Leicester LE9.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
399314: INCIDENT AFFECTING INTERNET AND PHONE SERVICES   Last updated:(08 Jun 2026 17:46hrs)
Status: Closed.
Location: King's Cross N1C.
We have a network incident in the King's Cross area affecting a small number of phone and Internet services. Our team are looking into this and will provide an update by 07/06/26 10:00.

Please do not reset your equipment.
Update (08 Jun 2026 17:46hrs)
This incident was closed on Monday, June 8th, 2026 at 17:46hrs.
Update (08 Jun 2026 17:46hrs)
Work to restore service was completed at 17:45 on 08/06/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (08 Jun 2026 15:21hrs)
Our engineers have identified the cause of the fault and are currently installing new lengths of cable to resolve the issue and restore services.
We will provide a further update by 18:00.
Update (08 Jun 2026 14:32hrs)
Our engineers remain on site and are actively working to rectify the fault. Due to the complex nature of both the site and the issue, resolution will take some additional time.
We will continue to monitor progress closely and provide a further update at 16:00.
Update (08 Jun 2026 11:46hrs)
Our engineers are currently on site and making good progress in identifying the root cause of the issue. Due to the complexity of the fault, resolution is taking longer than initially anticipated.
We will continue to monitor developments and provide further updates as new information becomes available from the engineers.
Next update: 2:00 PM
Update (08 Jun 2026 08:14hrs)
Multiple engineers are currently en route to the site, with an estimated arrival time of 10:00 AM. Upon arrival, they will begin troubleshooting efforts to resolve the fault.
A further update will be provided at 12:00 PM.
Update (07 Jun 2026 14:39hrs)
Our engineers are unable to locate the fault. We have arranged for additional engineering resource to be on-site tomorrow morning to continue locating the fault.

We will provide a further update tomorrow 08/06/26 at 10:00.
Update (07 Jun 2026 13:04hrs)
Our engineers are continuing to investigate the fibre problems.

We apologise for there being no new information.

We will update you again by 15:00.
Update (07 Jun 2026 10:54hrs)
Our engineers ETA on-site is 10:45-11:00.

Once on site our engineers will start diagnosing the suspect fibre fault.

We apologise for there being no new information.

We will update you again by 13:00.
392186: MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jun 2026 08:59hrs)
Status: Closed.
Location: Milton Keynes MK10, MK13, MK16, MK17.
There is essential maintenance taking place between the hours of 23:30 and 18:00 between Thursday 04/06/2026 and Friday 05/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (08 Jun 2026 08:59hrs)
This Planned Maintenance was completed on Monday, June 8th, 2026 at 08:59hrs.
397077: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jun 2026 08:58hrs)
Status: Closed.
Location: Cambridge CB1 CB2 CB23 CB25 CB5 CB3.
There is essential maintenance taking place between the hours 06:00 until 16:00 on 06/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (08 Jun 2026 08:58hrs)
This Planned Maintenance was completed on Monday, June 8th, 2026 at 08:58hrs.
397082: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jun 2026 08:58hrs)
Status: Closed.
Location: Bishops Stortford CM23 CM22.
There is essential maintenance taking place between the hours 06:00 until 16:00 on 06/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (08 Jun 2026 08:58hrs)
This Planned Maintenance was completed on Monday, June 8th, 2026 at 08:58hrs.
397083: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jun 2026 08:57hrs)
Status: Closed.
Location: Bury St Edmunds IP28.
There is essential maintenance taking place between the hours 06:00 until 16:00 on 06/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (08 Jun 2026 08:57hrs)
This Planned Maintenance was completed on Monday, June 8th, 2026 at 08:57hrs.
397085: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jun 2026 08:56hrs)
Status: Closed.
Location: Sawston CB10 CB22.
There is essential maintenance taking place between the hours 06:00 until 16:00 on 06/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (08 Jun 2026 08:56hrs)
This Planned Maintenance was completed on Monday, June 8th, 2026 at 08:56hrs.
397087: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jun 2026 08:56hrs)
Status: Closed.
Location: Uttlesford CB10 CB11.
There is essential maintenance taking place between the hours 06:00 until 16:00 on 06/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (08 Jun 2026 08:56hrs)
This Planned Maintenance was completed on Monday, June 8th, 2026 at 08:56hrs.
396495: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jun 2026 08:55hrs)
Status: Closed.
Location: Stockton on Tees TS19.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 07/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (08 Jun 2026 08:55hrs)
This Planned Maintenance was completed on Monday, June 8th, 2026 at 08:55hrs.
397870: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jun 2026 08:54hrs)
Status: Closed.
Location: Tadley RG16 RG26.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (08 Jun 2026 08:54hrs)
This incident was closed on Monday, June 8th, 2026 at 08:54hrs.
398543: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jun 2026 08:54hrs)
Status: Closed.
Location: Chester CH1.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (08 Jun 2026 08:54hrs)
This incident was closed on Monday, June 8th, 2026 at 08:54hrs.
398627: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jun 2026 08:54hrs)
Status: Closed.
Location: Newbury RG14.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (08 Jun 2026 08:54hrs)
This incident was closed on Monday, June 8th, 2026 at 08:54hrs.
398630: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jun 2026 08:53hrs)
Status: Closed.
Location: Edinburgh EH11 EH17.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (08 Jun 2026 08:53hrs)
This incident was closed on Monday, June 8th, 2026 at 08:53hrs.
398649: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jun 2026 08:53hrs)
Status: Closed.
Location: Inverness IV2.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (08 Jun 2026 08:53hrs)
This incident was closed on Monday, June 8th, 2026 at 08:53hrs.
398542: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jun 2026 08:52hrs)
Status: Closed.
Location: Northwich CW9.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (08 Jun 2026 08:52hrs)
This incident was closed on Monday, June 8th, 2026 at 08:52hrs.
396420: MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jun 2026 08:52hrs)
Status: Closed.
Location: RG12 RG42 TA9 BH21 BN3 BN6 BN27 BN17 GU35 CM0 CM23 B24 B12 B1 B18 B61 B16 OX25 OX26 MK40 MK44 RH14.
There is essential maintenance taking place between the hours 01:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (08 Jun 2026 08:52hrs)
This Planned Maintenance was completed on Monday, June 8th, 2026 at 08:52hrs.
396420: MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jun 2026 08:51hrs)
Status: Closed.
Location: BS16 BS3 BS13 BS14 BS4 MK10 MK13 MK16 MK17 B17 B30 B4.
There is essential maintenance taking place between the hours 01:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (08 Jun 2026 08:51hrs)
This Planned Maintenance was completed on Monday, June 8th, 2026 at 08:51hrs.
396436: MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jun 2026 08:50hrs)
Status: Closed.
Location: BS27 BS38 BS48 BS35 BS3 BS10 BS30 BS7 CB24 SS16 BA1 BA2 CB23 CB25 DE13 DE14 NR29 NR30 RG31 RG7 PE19.
There is essential maintenance taking place between the hours 01:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (08 Jun 2026 08:50hrs)
This Planned Maintenance was completed on Monday, June 8th, 2026 at 08:50hrs.
396436: MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jun 2026 08:50hrs)
Status: Closed.
Location: CB3 CB5 CF5 CT1 CT3 SE6 SE16.
There is essential maintenance taking place between the hours 01:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (08 Jun 2026 08:50hrs)
This Planned Maintenance was completed on Monday, June 8th, 2026 at 08:50hrs.
396442: MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jun 2026 08:49hrs)
Status: Closed.
Location: CO11 CO3 CO6 CO16 CO10 ME5 CM2 CM23 CM7 CM3 CM22 CM6 CM12 TR14 CH1 PO19 PR7 EN8 GL51 GL20 EC1A WC1X.
There is essential maintenance taking place between the hours 02:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (08 Jun 2026 08:49hrs)
This Planned Maintenance was completed on Monday, June 8th, 2026 at 08:49hrs.
396442: MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jun 2026 08:48hrs)
Status: Closed.
Location: CO4 CO16 CO5 CO10 CO3 CO5 CO7 CV5 CV7.
There is essential maintenance taking place between the hours 02:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (08 Jun 2026 08:48hrs)
This Planned Maintenance was completed on Monday, June 8th, 2026 at 08:48hrs.
396448: MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jun 2026 08:48hrs)
Status: Closed.
Location: NN17 NN18 BS34 CF10 CF24 WR4 CM77 GL7 RH11 CT13 CT5 CT12 CT14 CT10 CT18 RG40 RG45 CV6 CV7 CW9 CV12.
There is essential maintenance taking place between the hours 03:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (08 Jun 2026 08:48hrs)
This Planned Maintenance was completed on Monday, June 8th, 2026 at 08:48hrs.
396448: MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jun 2026 08:47hrs)
Status: Closed.
Location: CV23 CV9 NP4 NP44.
There is essential maintenance taking place between the hours 03:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (08 Jun 2026 08:47hrs)
This Planned Maintenance was completed on Monday, June 8th, 2026 at 08:47hrs.

Contact seethelight

Customer Services:
0800 331 7638

E-mail:
Contact Us

Address:
Driscoll 2
Ellen Street
Cardiff
CF10 4BP