There are 6 incidents or planned maintenances that may be affecting customers on our network.
346052: INCIDENT AFFECTING INTERNET SERVICES Last updated:(20 Apr 2025 08:04hrs)
Status: Currently open.
Location: Colchester C07.
We have an irregular network incident in the Colchester CO7 affecting broadband Internet services. Our team have replaced suspect equipment with no change and are continuing investigations into the issue.
We are continuing to work to resolve this issue and a further update will be provided as soon as possible.
Please do not reset your equipment.
No updates for this incident yet.
343452: MAINTENANCE AFFECTING SERVICES Last updated:(17 Apr 2025 09:47hrs)
Status: Currently open.
Location: EX31 BARNSTAPLE.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 22/04/25. Customers may experience an interruption to services for up to 1 hour during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
344877:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Apr 2025 09:46hrs)
Status: Currently open.
Location: CT5 WHITSTABLE.
There is essential third party maintenance taking place between the hours of 08:00 and 16:00 on 22/04/25. Customers may experience an interruption to services for up to 15 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
345596: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Apr 2025 09:43hrs)
Status: Currently open.
Location: LU1 Caddington.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 22/04/25 Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
344705: MAINTENANCE AFFECTING SERVICES Last updated:(17 Apr 2025 09:16hrs)
Status: Currently open.
Location: DA1 Temple Hill, E17 Walthamstow.
There is essential maintenance taking place between the hours of 00:05 and 06:00 on 18/04/25 Customers may experience an interruption to services for up to 15 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
346513: INCIDENT AFFECTING INTERNET SERVICES Last updated:(20 Apr 2025 07:55hrs)
Status: Closed.
Location: Colchester CO4.
We have a network incident in Colchester CO4 affecting internet services.
This is because of a problem on a third party network. We are working with them to fix it, and a further update will be provided by 08:00.
Please do not reset your equipment.
Update (20 Apr 2025 07:55hrs)
This incident was closed on Sunday, April 20th, 2025 at 07:55hrs.
Update (20 Apr 2025 07:54hrs)
Work to restore service was completed at 15:30 on 17/04/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (17 Apr 2025 13:41hrs)
We've further escalated the issue to our provider, who is working to restore service.
We apologise for any inconvenience caused.
Update (17 Apr 2025 11:20hrs)
Third party have identified the root cause of the issue and are working to resolve the issue.
We apologise for any inconvenience caused.
Update (17 Apr 2025 07:54hrs)
We continue to work with a third party that provides service to us.
They are working hard to restore the connection.
We have escalated this fault and as soon as we have a significant update, we will provide details.
We apologise for any inconvenience caused.
