Incidents and Planned Maintenance
There are 24 incidents or planned maintenances that may be affecting customers on our network.
390470 : EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(09 Apr 2026 08:47hrs)
Status: Currently open.
Location: NR35 Suffolk.
Location: NR35 Suffolk.
There is emergency maintenance taking place between the hours of 08:00 and 16:00 on Friday 10/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
391033: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Apr 2026 08:40hrs)
Status: Currently open.
Location: TA9 Somerset.
Location: TA9 Somerset.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 10/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
391032: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Apr 2026 08:38hrs)
Status: Currently open.
Location: PE7 Peterborough.
Location: PE7 Peterborough.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 10/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
389953: MAINTENANCE AFFECTING SERVICES Last updated:(09 Apr 2026 08:32hrs)
Status: Currently open.
Location: CT9 Kent.
Location: CT9 Kent.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Friday 10/04/2026.
Customers may experience an interruption to services for during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Customers may experience an interruption to services for during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
384871: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Apr 2026 08:29hrs)
Status: Currently open.
Location: SN3 Swindon.
Location: SN3 Swindon.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 10/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
390251: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Apr 2026 08:52hrs)
Status: Currently open.
Location: Cambridge PE19 CB23 Bedford MK44.
Location: Cambridge PE19 CB23 Bedford MK44.
There is essential emergency maintenance taking place between the hours 20:00 on 09/04/2026 until 08:00 on 10/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
384937: MAINTENANCE AFFECTING SERVICES Last updated:(08 Apr 2026 08:49hrs)
Status: Currently open.
Location: Basingstoke RG21.
Location: Basingstoke RG21.
There is essential maintenance taking place between the hours 09:00 until 16:00 on 09/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
391032: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Apr 2026 08:47hrs)
Status: Closed.
Location: PE7 Peterborough.
Location: PE7 Peterborough.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 10/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Apr 2026 08:47hrs)
This Planned Maintenance was completed on Thursday, April 9th, 2026 at 08:47hrs.
This Planned Maintenance was completed on Thursday, April 9th, 2026 at 08:47hrs.
390470: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(09 Apr 2026 08:47hrs)
Status: Closed.
Location: BS16 Bristol.
Location: BS16 Bristol.
There is emergency maintenance taking place between the hours of 08:00 and 17:00 on Friday 10/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Apr 2026 08:47hrs)
This Planned Maintenance was completed on Thursday, April 9th, 2026 at 08:47hrs.
This Planned Maintenance was completed on Thursday, April 9th, 2026 at 08:47hrs.
387347: MAINTENANCE AFFECTING SERVICES Last updated:(09 Apr 2026 08:17hrs)
Status: Closed.
Location: CB2 Cambridgeshire.
Location: CB2 Cambridgeshire.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Wednesday 08/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Apr 2026 08:17hrs)
This Planned Maintenance was completed on Thursday, April 9th, 2026 at 08:17hrs.
This Planned Maintenance was completed on Thursday, April 9th, 2026 at 08:17hrs.
390268: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Apr 2026 08:15hrs)
Status: Closed.
Location: March PE15.
Location: March PE15.
There is essential emergency maintenance taking place between the hours 22:00 on 08/04/2026 until 08:00 on 09/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Apr 2026 08:15hrs)
This incident was closed on Thursday, April 9th, 2026 at 08:15hrs.
This incident was closed on Thursday, April 9th, 2026 at 08:15hrs.
389680: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Apr 2026 08:14hrs)
Status: Closed.
Location: Royston SG8.
Location: Royston SG8.
There is essential maintenance taking place between the hours 22:00 on 08/04/2026 until 08:00 on 09/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Apr 2026 08:14hrs)
This Planned Maintenance was completed on Thursday, April 9th, 2026 at 08:14hrs.
This Planned Maintenance was completed on Thursday, April 9th, 2026 at 08:14hrs.
389690: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Apr 2026 08:13hrs)
Status: Closed.
Location: Wisbech PE13.
Location: Wisbech PE13.
There is essential emergency maintenance taking place between the hours 22:00 on 08/04/2026 until 08:00 on 09/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Apr 2026 08:13hrs)
This incident was closed on Thursday, April 9th, 2026 at 08:13hrs.
This incident was closed on Thursday, April 9th, 2026 at 08:13hrs.
389686: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Apr 2026 08:12hrs)
Status: Closed.
Location: Ely CB6 CB7.
Location: Ely CB6 CB7.
There is essential emergency maintenance taking place between the hours 22:00 on 08/04/2026 until 08:00 on 09/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Apr 2026 08:12hrs)
This incident was closed on Thursday, April 9th, 2026 at 08:12hrs.
This incident was closed on Thursday, April 9th, 2026 at 08:12hrs.
389688: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Apr 2026 08:11hrs)
Status: Closed.
Location: Kings Lynn PE30 PE31.
Location: Kings Lynn PE30 PE31.
There is essential emergency maintenance taking place between the hours 22:00 on 08/04/2026 until 08:00 on 09/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Apr 2026 08:11hrs)
This incident was closed on Thursday, April 9th, 2026 at 08:11hrs.
This incident was closed on Thursday, April 9th, 2026 at 08:11hrs.
389695: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Apr 2026 08:11hrs)
Status: Closed.
Location: Cambridge CB23 PE19 Bedford MK44.
Location: Cambridge CB23 PE19 Bedford MK44.
There is essential emergency maintenance taking place between the hours 22:00 on 08/04/2026 until 08:00 on 09/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Apr 2026 08:11hrs)
This incident was closed on Thursday, April 9th, 2026 at 08:11hrs.
This incident was closed on Thursday, April 9th, 2026 at 08:11hrs.
389694: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Apr 2026 08:10hrs)
Status: Closed.
Location: Huntingdon PE28.
Location: Huntingdon PE28.
There is essential emergency maintenance taking place between the hours 22:00 on 08/04/2026 until 08:00 on 09/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Apr 2026 08:10hrs)
This incident was closed on Thursday, April 9th, 2026 at 08:10hrs.
This incident was closed on Thursday, April 9th, 2026 at 08:10hrs.
383629: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Apr 2026 08:09hrs)
Status: Closed.
Location: Southampton SO14.
Location: Southampton SO14.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 09/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Apr 2026 08:09hrs)
This Planned Maintenance was completed on Thursday, April 9th, 2026 at 08:09hrs.
This Planned Maintenance was completed on Thursday, April 9th, 2026 at 08:09hrs.
390704: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Apr 2026 08:08hrs)
Status: Closed.
Location: Woolpit IP30 IP33 IP31 IP11.
Location: Woolpit IP30 IP33 IP31 IP11.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 09/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Apr 2026 08:08hrs)
This incident was closed on Thursday, April 9th, 2026 at 08:08hrs.
This incident was closed on Thursday, April 9th, 2026 at 08:08hrs.
389786: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Apr 2026 08:07hrs)
Status: Closed.
Location: Tendring CO16 CO7.
Location: Tendring CO16 CO7.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 09/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Apr 2026 08:07hrs)
This Planned Maintenance was completed on Thursday, April 9th, 2026 at 08:07hrs.
This Planned Maintenance was completed on Thursday, April 9th, 2026 at 08:07hrs.
387873: MAINTENANCE AFFECTING SERVICES Last updated:(09 Apr 2026 04:55hrs)
Status: Closed.
Location: Bideford EX39.
Location: Bideford EX39.
There is essential maintenance taking place between the hours 00:00 until 05:00 on 09/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Apr 2026 04:55hrs)
This Planned Maintenance was completed on Thursday, April 9th, 2026 at 04:55hrs.
This Planned Maintenance was completed on Thursday, April 9th, 2026 at 04:55hrs.
Update (09 Apr 2026 04:54hrs)
Planned Maintenance completed at 04:50 09/04/2026
Planned Maintenance completed at 04:50 09/04/2026
389380: MAINTENANCE AFFECTING SERVICES Last updated:(08 Apr 2026 23:10hrs)
Status: Closed.
Location: Dorset BH21.
Location: Dorset BH21.
There is essential maintenance taking place between the hours 23:00 on 08/04/2026 until 05:00 on 09/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Apr 2026 23:10hrs)
This Planned Maintenance was completed on Wednesday, April 8th, 2026 at 23:10hrs.
This Planned Maintenance was completed on Wednesday, April 8th, 2026 at 23:10hrs.
391287: INCIDENT AFFECTING PHONE SERVICES Last updated:(08 Apr 2026 18:17hrs)
Status: Closed.
Location: Multiple locations.
Location: Multiple locations.
We’re currently experiencing a network incident across multiple areas that is affecting phone services, specifically inbound calls.
Our technical teams are actively investigating the issue.
We will provide a further update by 14:00.
In the meantime, please do not restart or reset your equipment, as this will not resolve the issue.
Our technical teams are actively investigating the issue.
We will provide a further update by 14:00.
In the meantime, please do not restart or reset your equipment, as this will not resolve the issue.
Update (08 Apr 2026 18:17hrs)
This incident was closed on Wednesday, April 8th, 2026 at 18:17hrs.
This incident was closed on Wednesday, April 8th, 2026 at 18:17hrs.
Update (08 Apr 2026 16:27hrs)
We have now applied a workaround and can see calls are now working. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
We have now applied a workaround and can see calls are now working. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (08 Apr 2026 14:20hrs)
We are continuing to work with a third-party vendor to resolve the ongoing issue.
We apologise for the continued delay and appreciate your patience while we work to restore services fully.
We will provide a further update as soon as we have a significant development to share.
We are continuing to work with a third-party vendor to resolve the ongoing issue.
We apologise for the continued delay and appreciate your patience while we work to restore services fully.
We will provide a further update as soon as we have a significant development to share.
388436: MAINTENANCE AFFECTING SERVICES Last updated:(08 Apr 2026 12:42hrs)
Status: Closed.
Location: Bicester OX25 OX26.
Location: Bicester OX25 OX26.
There is essential maintenance taking place between the hours 09:00 until 17:00 on 09/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Apr 2026 12:42hrs)
This Planned Maintenance was completed on Wednesday, April 8th, 2026 at 12:42hrs.
This Planned Maintenance was completed on Wednesday, April 8th, 2026 at 12:42hrs.
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