Incidents and Planned Maintenance
There are 7 incidents or planned maintenances that may be affecting customers on our network.
383703: MAINTENANCE AFFECTING SERVICES Last updated:(13 Apr 2026 08:38hrs)
Status: Currently open.
Location: Colchester CO5 DE12.
Location: Colchester CO5 DE12.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Tuesday 14/04/26. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
389318: MAINTENANCE AFFECTING SERVICES Last updated:(13 Apr 2026 08:30hrs)
Status: Currently open.
Location: Bishop's Stortford CM23.
Location: Bishop's Stortford CM23.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 14/04/26. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
389300: MAINTENANCE AFFECTING SERVICES Last updated:(13 Apr 2026 08:28hrs)
Status: Currently open.
Location: Essex CM17.
Location: Essex CM17.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 14/04/26. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
390749: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(13 Apr 2026 08:23hrs)
Status: Currently open.
Location: Northwich CW9.
Location: Northwich CW9.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 14/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392033: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(13 Apr 2026 13:02hrs)
Status: Closed.
Location: Easton NR9.
Location: Easton NR9.
We are currently investigating a network incident in the Easton NR9 area that is affecting a small number of phone and broadband services.
Our engineers are actively working to identify and resolve the issue, and we will provide a further update as soon as possible.
Please do not restart or reset your equipment at this time, as this will not help restore service.
Our engineers are actively working to identify and resolve the issue, and we will provide a further update as soon as possible.
Please do not restart or reset your equipment at this time, as this will not help restore service.
Update (13 Apr 2026 13:02hrs)
This incident was closed on Monday, April 13th, 2026 at 13:02hrs.
This incident was closed on Monday, April 13th, 2026 at 13:02hrs.
Update (13 Apr 2026 13:02hrs)
Work to restore service was completed at 12:40 on 13/04/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 12:40 on 13/04/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (13 Apr 2026 10:38hrs)
Our engineer is currently on site investigating and repairing the damaged fibre.
They will continue working to restore service and resolve the ongoing issue.
We will provide a further update as soon as more information on the progress becomes available.
Our engineer is currently on site investigating and repairing the damaged fibre.
They will continue working to restore service and resolve the ongoing issue.
We will provide a further update as soon as more information on the progress becomes available.
Update (12 Apr 2026 22:00hrs)
The OFNL engineering team has identified and repaired a broken fibre cable that caused a limited number of customer services to go offline. These affected services have now been fully restored.
However, during the repair works, the engineering team identified additional fibre cable damage. As a result, the team will need to re-attend the site tomorrow, Monday 13/04/2026, to continue and complete the necessary repair works.
The OFNL engineering team has identified and repaired a broken fibre cable that caused a limited number of customer services to go offline. These affected services have now been fully restored.
However, during the repair works, the engineering team identified additional fibre cable damage. As a result, the team will need to re-attend the site tomorrow, Monday 13/04/2026, to continue and complete the necessary repair works.
Update (12 Apr 2026 17:04hrs)
The OFNL engineering team is now on site and is actively investigating the fibre fault. We will share further updates as soon as more information becomes available.
The OFNL engineering team is now on site and is actively investigating the fibre fault. We will share further updates as soon as more information becomes available.
Update (12 Apr 2026 13:39hrs)
An OFNL engineering team has been dispatched to site to investigate the fault. Their current estimated time of arrival is 18:00. Further updates will be provided as progress is made.
An OFNL engineering team has been dispatched to site to investigate the fault. Their current estimated time of arrival is 18:00. Further updates will be provided as progress is made.
391427 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(13 Apr 2026 08:14hrs)
Status: Closed.
Location: NP26 Caldicot & NP26 Monmouthshire.
Location: NP26 Caldicot & NP26 Monmouthshire.
There is essential third party maintenance taking place between the hours of 23:00 on Sunday 12/04/2026 and 06:00 on Monday 13/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (13 Apr 2026 08:14hrs)
This Planned Maintenance was completed on Monday, April 13th, 2026 at 08:14hrs.
This Planned Maintenance was completed on Monday, April 13th, 2026 at 08:14hrs.
391040: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(13 Apr 2026 08:13hrs)
Status: Closed.
Location: NN13 Northamptonshire.
Location: NN13 Northamptonshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Monday 13/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (13 Apr 2026 08:13hrs)
This Planned Maintenance was completed on Monday, April 13th, 2026 at 08:13hrs.
This Planned Maintenance was completed on Monday, April 13th, 2026 at 08:13hrs.
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