Incidents and Planned Maintenance
There are 14 incidents or planned maintenances that may be affecting customers on our network.
388476: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Mar 2026 08:33hrs)
Status: Currently open.
Location: Leeds LS27 BD11 LS12.
Location: Leeds LS27 BD11 LS12.
There is essential emergency maintenance taking place between the hours 20:00 on 24/03/2026 until 06:00 on 25/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
388475: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Mar 2026 08:31hrs)
Status: Currently open.
Location: Halifax HX3.
Location: Halifax HX3.
There is essential emergency maintenance taking place between the hours 20:00 on 24/03/2026 until 06:00 on 25/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
388474: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Mar 2026 08:30hrs)
Status: Currently open.
Location: Ilkley LS29.
Location: Ilkley LS29.
There is essential emergency maintenance taking place between the hours 20:00 on 24/03/2026 until 06:00 on 25/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
388473: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Mar 2026 08:29hrs)
Status: Currently open.
Location: Harrogate HG3 HG4 HG1 HG5.
Location: Harrogate HG3 HG4 HG1 HG5.
There is essential emergency maintenance taking place between the hours 20:00 on 24/03/2026 until 06:00 on 25/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
388472: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Mar 2026 08:27hrs)
Status: Currently open.
Location: Leeds LS16.
Location: Leeds LS16.
There is essential emergency maintenance taking place between the hours 20:00 on 24/03/2026 until 06:00 on 25/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
388978: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Mar 2026 08:24hrs)
Status: Currently open.
Location: South End on Sea SS3 SS2.
Location: South End on Sea SS3 SS2.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 24/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
384819: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Mar 2026 08:21hrs)
Status: Currently open.
Location: London E8 N16.
Location: London E8 N16.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 24/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
384044: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Mar 2026 08:20hrs)
Status: Currently open.
Location: Cheltenham GL51 GL50.
Location: Cheltenham GL51 GL50.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 24/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
383153: MAINTENANCE AFFECTING SERVICES Last updated:(23 Mar 2026 08:18hrs)
Status: Currently open.
Location: Peterborough PE4.
Location: Peterborough PE4.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 24/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
383153: MAINTENANCE AFFECTING SERVICES Last updated:(23 Mar 2026 07:40hrs)
Status: Currently open.
Location: Peterborough PE4.
Location: Peterborough PE4.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 24/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
389047: INCIDENT AFFECTING PHONE SERVICES Last updated:(23 Mar 2026 10:37hrs)
Status: Closed.
Location: Not Area Specific | Any Location.
Location: Not Area Specific | Any Location.
We are aware of a small number of customers experiencing phone service issues where no calls can be made to or from their number.
This issue is spread across the country. We believe this to be related to a fault on our system that supports phone services and are working with our 3rd party vendor to investigate.
If you are experiencing this issue, we are investigating it. If you are experiencing any other kind of phone service issue, it may be unrelated and should be raised as normal.
We will provide a further update as soon as we have more information, or by 12:00 at the latest.
This issue is spread across the country. We believe this to be related to a fault on our system that supports phone services and are working with our 3rd party vendor to investigate.
If you are experiencing this issue, we are investigating it. If you are experiencing any other kind of phone service issue, it may be unrelated and should be raised as normal.
We will provide a further update as soon as we have more information, or by 12:00 at the latest.
Update (23 Mar 2026 10:37hrs)
This incident was closed on Monday, March 23rd, 2026 at 10:37hrs.
This incident was closed on Monday, March 23rd, 2026 at 10:37hrs.
Update (23 Mar 2026 10:37hrs)
Work to restore service was completed at 13:00 on 20/03/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 13:00 on 20/03/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (20 Mar 2026 12:25hrs)
Good afternoon,
A temporary workaround has been applied to restore the ability to make and receive calls following the issues experienced this morning. We are continuing to work closely with our third-party vendor to implement a permanent fix and minimise any future disruption.
If you encounter any phone issues that you believe are unrelated, please continue to report them through the usual channels.
Good afternoon,
A temporary workaround has been applied to restore the ability to make and receive calls following the issues experienced this morning. We are continuing to work closely with our third-party vendor to implement a permanent fix and minimise any future disruption.
If you encounter any phone issues that you believe are unrelated, please continue to report them through the usual channels.
387401 : EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Mar 2026 08:11hrs)
Status: Closed.
Location: AB51, Inverurie Aberdeenshire.
Location: AB51, Inverurie Aberdeenshire.
There is essential emergency third party maintenance taking place between the hours of 06:00 and 19:00 on Sunday 22/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (23 Mar 2026 08:11hrs)
This Planned Maintenance was completed on Monday, March 23rd, 2026 at 08:11hrs.
This Planned Maintenance was completed on Monday, March 23rd, 2026 at 08:11hrs.
387404: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Mar 2026 08:10hrs)
Status: Closed.
Location: IV2 Inverness and PH22 Aviemore.
Location: IV2 Inverness and PH22 Aviemore.
There is essential emergency third party maintenance taking place between the hours of 06:00 and 19:00 on Sunday 22/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (23 Mar 2026 08:10hrs)
This Planned Maintenance was completed on Monday, March 23rd, 2026 at 08:10hrs.
This Planned Maintenance was completed on Monday, March 23rd, 2026 at 08:10hrs.
387086 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Mar 2026 08:10hrs)
Status: Closed.
Location: TN39, TN34, TN37 Sussex.
Location: TN39, TN34, TN37 Sussex.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Monday 23/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (23 Mar 2026 08:10hrs)
This Planned Maintenance was completed on Monday, March 23rd, 2026 at 08:10hrs.
This Planned Maintenance was completed on Monday, March 23rd, 2026 at 08:10hrs.
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