Incidents and Planned Maintenance
There are 12 incidents or planned maintenances that may be affecting customers on our network.
372505:THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(17 Nov 2025 10:18hrs)
Status: Currently open.
Location: LE9 & LE10 Leicester.
Location: LE9 & LE10 Leicester.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 18/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
369306:THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(17 Nov 2025 10:18hrs)
Status: Currently open.
Location: WR4 Worcester.
Location: WR4 Worcester.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 18/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
372484:THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(17 Nov 2025 10:17hrs)
Status: Currently open.
Location: SL1 & SL2 Slough.
Location: SL1 & SL2 Slough.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 18/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
372483:THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(17 Nov 2025 10:17hrs)
Status: Currently open.
Location: BH9 Dorset.
Location: BH9 Dorset.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 18/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
370096: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Nov 2025 10:17hrs)
Status: Currently open.
Location: EX5 Exeter.
Location: EX5 Exeter.
There is essential third party maintenance taking place between the hours 00:00 and 06:00 on Tuesday 18/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373099:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Nov 2025 10:11hrs)
Status: Currently open.
Location: SN1, SN17AE, SN17BZ, SN3, SN4 Swindon.
Location: SN1, SN17AE, SN17BZ, SN3, SN4 Swindon.
There is essential third party maintenance taking place between the hours 00:00 and 06:00 on Tuesday 18/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
372228 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Nov 2025 10:08hrs)
Status: Currently open.
Location: CO3 Colchester.
Location: CO3 Colchester.
There is essential third party maintenance taking place between the hours 00:00 and 06:00 on Tuesday 18/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
372481:EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(17 Nov 2025 09:51hrs)
Status: Currently open.
Location: ME8 Kent.
Location: ME8 Kent.
There is emergency maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 18/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
371643:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Nov 2025 09:47hrs)
Status: Currently open.
Location: SW9 London.
Location: SW9 London.
There is emergency maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 18/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
369959:THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(17 Nov 2025 09:07hrs)
Status: Currently open.
Location: SP11 Andover.
Location: SP11 Andover.
There is essential third party maintenance taking place between the hours 00:00 and 06:00 on Tuesday 18/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
370511: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Nov 2025 09:06hrs)
Status: Currently open.
Location: NP12 BLACKWOOD.
Location: NP12 BLACKWOOD.
here is essential third party maintenance taking place between the hours 00:00 and 06:00 on Tuesday 18/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373864 : INCIDENT AFFECTING INTERNET SERVICES Last updated:(17 Nov 2025 17:02hrs)
Status: Closed.
Location: TN39 Bexhill.
Location: TN39 Bexhill.
We have a network incident in Rosewood Park affecting internet services. Our team are looking into this and will provide an update by 17:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (17 Nov 2025 17:02hrs)
This incident was closed on Monday, November 17th, 2025 at 17:02hrs.
This incident was closed on Monday, November 17th, 2025 at 17:02hrs.
Update (17 Nov 2025 17:01hrs)
Our engineers investigated the problem and identified a fault in a fibre optic cable joint which has been repaired.
Work to restore service was completed at 15:40 on 17/11/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Our engineers investigated the problem and identified a fault in a fibre optic cable joint which has been repaired.
Work to restore service was completed at 15:40 on 17/11/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
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