Incidents and Planned Maintenance
There are 42 incidents or planned maintenances that may be affecting customers on our network.
397208:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jun 2026 10:40hrs)
Status: Currently open.
Location: Ipswich IP6.
Location: Ipswich IP6.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398164: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jun 2026 10:40hrs)
Status: Currently open.
Location: Hitchin SG5.
Location: Hitchin SG5.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398166: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jun 2026 10:40hrs)
Status: Currently open.
Location: Wolverhampton WV11.
Location: Wolverhampton WV11.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397722: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jun 2026 10:40hrs)
Status: Currently open.
Location: Lowestoft NR32 East Suffolk NR34.
Location: Lowestoft NR32 East Suffolk NR34.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398536: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jun 2026 10:40hrs)
Status: Currently open.
Location: South Ockendon RM15 Swanscombe DA10.
Location: South Ockendon RM15 Swanscombe DA10.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398766: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jun 2026 10:39hrs)
Status: Currently open.
Location: Leeds LS15, LS9.
Location: Leeds LS15, LS9.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398585: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jun 2026 10:39hrs)
Status: Currently open.
Location: London EC1A, WC1X, N1, N1C.
Location: London EC1A, WC1X, N1, N1C.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398591 : THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jun 2026 10:38hrs)
Status: Currently open.
Location: Exeter EX3, EX2.
Location: Exeter EX3, EX2.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398767: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jun 2026 10:37hrs)
Status: Currently open.
Location: Comeytrowe TA3, TA4.
Location: Comeytrowe TA3, TA4.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398813: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jun 2026 10:37hrs)
Status: Currently open.
Location: Brundall NR13 Broadland NR10, NR6 Norwich NR8.
Location: Brundall NR13 Broadland NR10, NR6 Norwich NR8.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398842: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jun 2026 10:37hrs)
Status: Currently open.
Location: Newport TF10.
Location: Newport TF10.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398869: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jun 2026 10:37hrs)
Status: Currently open.
Location: Aberdeen AB32, AB31, AB15, AB13.
Location: Aberdeen AB32, AB31, AB15, AB13.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398872: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jun 2026 10:36hrs)
Status: Currently open.
Location: Gillingham ME5 Wouldham ME1.
Location: Gillingham ME5 Wouldham ME1.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396583: MAINTENANCE AFFECTING SERVICES Last updated:(09 Jun 2026 10:36hrs)
Status: Currently open.
Location: Multiple locations..
Location: Multiple locations..
There is essential maintenance taking place between the hours of 00:00 and 06:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Postcodes;
MK4,TQ7,TW8,TW9,CV8,TS21,IV2,IP2,GL3,IV2,IP31,IP9,IP8,IP14,IP1,IP22,IP11,IP28,IP19,IP6,IP30,IP22,CO13,CO14,HG5,HR2,KT16,KY11
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Postcodes;
MK4,TQ7,TW8,TW9,CV8,TS21,IV2,IP2,GL3,IV2,IP31,IP9,IP8,IP14,IP1,IP22,IP11,IP28,IP19,IP6,IP30,IP22,CO13,CO14,HG5,HR2,KT16,KY11
No updates for this incident yet.
396585: MAINTENANCE AFFECTING SERVICES Last updated:(09 Jun 2026 10:36hrs)
Status: Currently open.
Location: Multiple locations.
Location: Multiple locations.
There is essential maintenance taking place between the hours of 02:00 and 06:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Postcodes;
SE1,PL15,PL16,LE65,CO11,LE12,NR14,LS16,LE2,LN4,BN17,LN2,LE67,WS14,WS13,LE13,LE1,LE6,LE9,LE16,E10,LS22,LS15,LS9,LU2,SY8,LE17,LS14, LS15
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Postcodes;
SE1,PL15,PL16,LE65,CO11,LE12,NR14,LS16,LE2,LN4,BN17,LN2,LE67,WS14,WS13,LE13,LE1,LE6,LE9,LE16,E10,LS22,LS15,LS9,LU2,SY8,LE17,LS14, LS15
No updates for this incident yet.
394404: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jun 2026 10:36hrs)
Status: Currently open.
Location: Milton Keynes MK10.
Location: Milton Keynes MK10.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397097: MAINTENANCE AFFECTING SERVICES Last updated:(09 Jun 2026 10:35hrs)
Status: Currently open.
Location: Colchester CO7.
Location: Colchester CO7.
There is essential maintenance taking place between the hours of 06:00 and 08:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396586: MAINTENANCE AFFECTING SERVICES. Last updated:(09 Jun 2026 10:35hrs)
Status: Currently open.
Location: Multiple locations..
Location: Multiple locations..
There is essential maintenance taking place between the hours of 03:00 and 06:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Postcodes;
M24,TN12,TN27,WR13,M5,ME12,ME16,ME19,ME3,ME16,LS29,TS19,MK44,MK18,MK45,CM9,EX1,EX4,E3,LS27,ML1,N9,NE25,TQ12,TQ13,NE15,NE16,SR4,NG12,NG5,NG34,NG11,NG7,NG9,NG31,NG21
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Postcodes;
M24,TN12,TN27,WR13,M5,ME12,ME16,ME19,ME3,ME16,LS29,TS19,MK44,MK18,MK45,CM9,EX1,EX4,E3,LS27,ML1,N9,NE25,TQ12,TQ13,NE15,NE16,SR4,NG12,NG5,NG34,NG11,NG7,NG9,NG31,NG21
No updates for this incident yet.
397705: MAINTENANCE AFFECTING TV SERVICES Last updated:(09 Jun 2026 10:35hrs)
Status: Currently open.
Location: Fugglestone SP2.
Location: Fugglestone SP2.
There is essential maintenance taking place between the hours of 08:00 and 17:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395818: MAINTENANCE AFFECTING TV SERVICES Last updated:(09 Jun 2026 10:35hrs)
Status: Currently open.
Location: Salisbury SP4.
Location: Salisbury SP4.
There is essential third party maintenance taking place between the hours of 08:00 and 17:00 Wednesday 10/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395521: MAINTENANCE AFFECTING TV SERVICES Last updated:(08 Jun 2026 17:00hrs)
Status: Currently open.
Location: Reading RG1.
Location: Reading RG1.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 09/06/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395524 : MAINTENANCE AFFECTING TV SERVICES Last updated:(08 Jun 2026 17:00hrs)
Status: Currently open.
Location: Reading RG1.
Location: Reading RG1.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 09/06/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395528: MAINTENANCE AFFECTING TV SERVICES Last updated:(08 Jun 2026 16:59hrs)
Status: Currently open.
Location: Tadley RG26.
Location: Tadley RG26.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 09/06/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
399548:: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(09 Jun 2026 14:33hrs)
Status: Closed.
Location: CH5 Deeside.
Location: CH5 Deeside.
We have a network incident in Deeside affecting phone and Internet services. Our team are looking into this and will provide an update by 10:00am.
Please do not reset your equipment.
Please do not reset your equipment.
Update (09 Jun 2026 14:33hrs)
This incident was closed on Tuesday, June 9th, 2026 at 14:33hrs.
This incident was closed on Tuesday, June 9th, 2026 at 14:33hrs.
Update (09 Jun 2026 14:32hrs)
Work to restore service was completed at 14:13 on 09/06/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 14:13 on 09/06/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (09 Jun 2026 11:57hrs)
Our engineer has now arrived on site and begun the troubleshooting process.
We will continue to provide updates as the investigation progresses and share any significant findings.
Our engineer has now arrived on site and begun the troubleshooting process.
We will continue to provide updates as the investigation progresses and share any significant findings.
Update (09 Jun 2026 08:21hrs)
Our engineers are currently en route to site to investigate the issue. We will provide a further update at 12:00.
Our engineers are currently en route to site to investigate the issue. We will provide a further update at 12:00.
394498: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jun 2026 08:21hrs)
Status: Closed.
Location: Blackpool FY5.
Location: Blackpool FY5.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Jun 2026 08:21hrs)
This incident was closed on Tuesday, June 9th, 2026 at 08:21hrs.
This incident was closed on Tuesday, June 9th, 2026 at 08:21hrs.
398588: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jun 2026 08:21hrs)
Status: Closed.
Location: Wellingborough NN29 Rushden NN10.
Location: Wellingborough NN29 Rushden NN10.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Jun 2026 08:21hrs)
This incident was closed on Tuesday, June 9th, 2026 at 08:21hrs.
This incident was closed on Tuesday, June 9th, 2026 at 08:21hrs.
398581: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jun 2026 08:20hrs)
Status: Closed.
Location: Truro TR1.
Location: Truro TR1.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Jun 2026 08:20hrs)
This incident was closed on Tuesday, June 9th, 2026 at 08:20hrs.
This incident was closed on Tuesday, June 9th, 2026 at 08:20hrs.
398600: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jun 2026 08:20hrs)
Status: Closed.
Location: Durham DH6.
Location: Durham DH6.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Jun 2026 08:20hrs)
This incident was closed on Tuesday, June 9th, 2026 at 08:20hrs.
This incident was closed on Tuesday, June 9th, 2026 at 08:20hrs.
398765: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jun 2026 08:20hrs)
Status: Closed.
Location: Pontefract WF8.
Location: Pontefract WF8.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Jun 2026 08:20hrs)
This incident was closed on Tuesday, June 9th, 2026 at 08:20hrs.
This incident was closed on Tuesday, June 9th, 2026 at 08:20hrs.
398774: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jun 2026 08:19hrs)
Status: Closed.
Location: London SE1.
Location: London SE1.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Jun 2026 08:19hrs)
This incident was closed on Tuesday, June 9th, 2026 at 08:19hrs.
This incident was closed on Tuesday, June 9th, 2026 at 08:19hrs.
398776: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jun 2026 08:19hrs)
Status: Closed.
Location: Ipswich IP8.
Location: Ipswich IP8.
There is emergency party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Jun 2026 08:19hrs)
This incident was closed on Tuesday, June 9th, 2026 at 08:19hrs.
This incident was closed on Tuesday, June 9th, 2026 at 08:19hrs.
398775: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jun 2026 08:18hrs)
Status: Closed.
Location: Doncaster DN3, DN7.
Location: Doncaster DN3, DN7.
There is emergency party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Jun 2026 08:18hrs)
This incident was closed on Tuesday, June 9th, 2026 at 08:18hrs.
This incident was closed on Tuesday, June 9th, 2026 at 08:18hrs.
398996: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jun 2026 08:18hrs)
Status: Closed.
Location: Brechin DD9.
Location: Brechin DD9.
There is emergency party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Jun 2026 08:18hrs)
This incident was closed on Tuesday, June 9th, 2026 at 08:18hrs.
This incident was closed on Tuesday, June 9th, 2026 at 08:18hrs.
398999: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jun 2026 08:17hrs)
Status: Closed.
Location: Angus DD11.
Location: Angus DD11.
There is emergency party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Jun 2026 08:17hrs)
This incident was closed on Tuesday, June 9th, 2026 at 08:17hrs.
This incident was closed on Tuesday, June 9th, 2026 at 08:17hrs.
399039: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jun 2026 08:17hrs)
Status: Closed.
Location: Basingstoke RG21, RG24 Tadley RG26, RG16.
Location: Basingstoke RG21, RG24 Tadley RG26, RG16.
There is emergency party maintenance taking place between the hours of 00:00 and 03:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Jun 2026 08:17hrs)
This incident was closed on Tuesday, June 9th, 2026 at 08:17hrs.
This incident was closed on Tuesday, June 9th, 2026 at 08:17hrs.
396481: MAINTENANCE AFFECTING SERVICES Last updated:(09 Jun 2026 08:17hrs)
Status: Closed.
Location: Multiple locations..
Location: Multiple locations..
There is essential maintenance taking place between the hours of 03:00 and 06:00 on Tuesday 09/06/2026 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Jun 2026 08:17hrs)
This Planned Maintenance was completed on Tuesday, June 9th, 2026 at 08:17hrs.
This Planned Maintenance was completed on Tuesday, June 9th, 2026 at 08:17hrs.
394498: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jun 2026 08:16hrs)
Status: Closed.
Location: Hinckley LE10 Leicester LE9.
Location: Hinckley LE10 Leicester LE9.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Jun 2026 08:16hrs)
This Planned Maintenance was completed on Tuesday, June 9th, 2026 at 08:16hrs.
This Planned Maintenance was completed on Tuesday, June 9th, 2026 at 08:16hrs.
396459: MAINTENANCE AFFECTING SERVICES Last updated:(09 Jun 2026 08:14hrs)
Status: Closed.
Location: Multiple locations..
Location: Multiple locations..
There is essential maintenance taking place between the hours of 01:00 and 06:00 on Tuesday 09/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Jun 2026 08:14hrs)
This Planned Maintenance was completed on Tuesday, June 9th, 2026 at 08:14hrs.
This Planned Maintenance was completed on Tuesday, June 9th, 2026 at 08:14hrs.
396472: MAINTENANCE AFFECTING SERVICES Last updated:(09 Jun 2026 08:14hrs)
Status: Closed.
Location: Multiple locations..
Location: Multiple locations..
There is essential maintenance taking place between the hours of 01:00 and 06:00 on Tuesday 09/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Jun 2026 08:14hrs)
This Planned Maintenance was completed on Tuesday, June 9th, 2026 at 08:14hrs.
This Planned Maintenance was completed on Tuesday, June 9th, 2026 at 08:14hrs.
396466: MAINTENANCE AFFECTING SERVICES Last updated:(09 Jun 2026 08:13hrs)
Status: Closed.
Location: Multiple locations..
Location: Multiple locations..
There is essential maintenance taking place between the hours of 02:00 and 06:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Jun 2026 08:13hrs)
This Planned Maintenance was completed on Tuesday, June 9th, 2026 at 08:13hrs.
This Planned Maintenance was completed on Tuesday, June 9th, 2026 at 08:13hrs.
396475: MAINTENANCE AFFECTING SERVICES Last updated:(09 Jun 2026 08:13hrs)
Status: Closed.
Location: Multiple locations..
Location: Multiple locations..
There is essential maintenance taking place between the hours of 02:00 and 06:00 on Tuesday 09/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Jun 2026 08:13hrs)
This Planned Maintenance was completed on Tuesday, June 9th, 2026 at 08:13hrs.
This Planned Maintenance was completed on Tuesday, June 9th, 2026 at 08:13hrs.
399314: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(08 Jun 2026 17:46hrs)
Status: Closed.
Location: King's Cross N1C.
Location: King's Cross N1C.
We have a network incident in the King's Cross area affecting a small number of phone and Internet services. Our team are looking into this and will provide an update by 07/06/26 10:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (08 Jun 2026 17:46hrs)
This incident was closed on Monday, June 8th, 2026 at 17:46hrs.
This incident was closed on Monday, June 8th, 2026 at 17:46hrs.
Update (08 Jun 2026 17:46hrs)
Work to restore service was completed at 17:45 on 08/06/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 17:45 on 08/06/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (08 Jun 2026 15:21hrs)
Our engineers have identified the cause of the fault and are currently installing new lengths of cable to resolve the issue and restore services.
We will provide a further update by 18:00.
Our engineers have identified the cause of the fault and are currently installing new lengths of cable to resolve the issue and restore services.
We will provide a further update by 18:00.
Update (08 Jun 2026 14:32hrs)
Our engineers remain on site and are actively working to rectify the fault. Due to the complex nature of both the site and the issue, resolution will take some additional time.
We will continue to monitor progress closely and provide a further update at 16:00.
Our engineers remain on site and are actively working to rectify the fault. Due to the complex nature of both the site and the issue, resolution will take some additional time.
We will continue to monitor progress closely and provide a further update at 16:00.
Update (08 Jun 2026 11:46hrs)
Our engineers are currently on site and making good progress in identifying the root cause of the issue. Due to the complexity of the fault, resolution is taking longer than initially anticipated.
We will continue to monitor developments and provide further updates as new information becomes available from the engineers.
Next update: 2:00 PM
Our engineers are currently on site and making good progress in identifying the root cause of the issue. Due to the complexity of the fault, resolution is taking longer than initially anticipated.
We will continue to monitor developments and provide further updates as new information becomes available from the engineers.
Next update: 2:00 PM
Update (08 Jun 2026 08:14hrs)
Multiple engineers are currently en route to the site, with an estimated arrival time of 10:00 AM. Upon arrival, they will begin troubleshooting efforts to resolve the fault.
A further update will be provided at 12:00 PM.
Multiple engineers are currently en route to the site, with an estimated arrival time of 10:00 AM. Upon arrival, they will begin troubleshooting efforts to resolve the fault.
A further update will be provided at 12:00 PM.
Update (07 Jun 2026 14:39hrs)
Our engineers are unable to locate the fault. We have arranged for additional engineering resource to be on-site tomorrow morning to continue locating the fault.
We will provide a further update tomorrow 08/06/26 at 10:00.
Our engineers are unable to locate the fault. We have arranged for additional engineering resource to be on-site tomorrow morning to continue locating the fault.
We will provide a further update tomorrow 08/06/26 at 10:00.
Update (07 Jun 2026 13:04hrs)
Our engineers are continuing to investigate the fibre problems.
We apologise for there being no new information.
We will update you again by 15:00.
Our engineers are continuing to investigate the fibre problems.
We apologise for there being no new information.
We will update you again by 15:00.
Update (07 Jun 2026 10:54hrs)
Our engineers ETA on-site is 10:45-11:00.
Once on site our engineers will start diagnosing the suspect fibre fault.
We apologise for there being no new information.
We will update you again by 13:00.
Our engineers ETA on-site is 10:45-11:00.
Once on site our engineers will start diagnosing the suspect fibre fault.
We apologise for there being no new information.
We will update you again by 13:00.
Contact seethelight
Customer Services:
0800 331 7638
E-mail:
Contact Us
Address:
Driscoll 2
Ellen Street
Cardiff
CF10 4BP
