Incidents and Planned Maintenance
There are 15 incidents or planned maintenances that may be affecting customers on our network.
383792: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(11 Feb 2026 14:56hrs)
Status: Currently open.
Location: Cockering Road, CT1.
Location: Cockering Road, CT1.
We have a network incident in Cockering Road affecting phone and internet services. Our team are looking into this and will provide an update by 17:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (11 Feb 2026 15:14hrs)
We have identified the issue affecting service at this location and have dispatched our field engineers to site. Their estimated arrival time is 16:15.
At this stage, the issue is impacting only a small number of customers. We are continuing to work on restoring full service as quickly as possible and will provide further updates as soon as more information becomes available.
Thank you for your patience.
We have identified the issue affecting service at this location and have dispatched our field engineers to site. Their estimated arrival time is 16:15.
At this stage, the issue is impacting only a small number of customers. We are continuing to work on restoring full service as quickly as possible and will provide further updates as soon as more information becomes available.
Thank you for your patience.
381949: MAINTENANCE AFFECTING SERVICES Last updated:(11 Feb 2026 08:49hrs)
Status: Currently open.
Location: TA6 Somerset.
Location: TA6 Somerset.
There is essential maintenance taking place between the hours of 06:00 and 08:00 on Thursday 12/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
383281: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(11 Feb 2026 08:40hrs)
Status: Currently open.
Location: RG24, RG21, RG26 RG16 Basingstoke and Hamshire.
Location: RG24, RG21, RG26 RG16 Basingstoke and Hamshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 12/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
382421: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(11 Feb 2026 08:35hrs)
Status: Currently open.
Location: LE1 Leicester.
Location: LE1 Leicester.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 12/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
376181 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(11 Feb 2026 08:27hrs)
Status: Currently open.
Location: CO7, CO4 Essex.
Location: CO7, CO4 Essex.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 12/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
381478: MAINTENANCE AFFECTING SERVICES Last updated:(10 Feb 2026 08:32hrs)
Status: Currently open.
Location: CO6 Essex.
Location: CO6 Essex.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Wednesday 11/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
Please do not reset your equipment during this period.
Please do not reset your equipment during this period.
Please do not reset your equipment during this period.
No updates for this incident yet.
381802:MAINTENANCE AFFECTING SERVICES Last updated:(10 Feb 2026 08:31hrs)
Status: Currently open.
Location: CO11 Essex.
Location: CO11 Essex.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Wednesday 11/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
Please do not reset your equipment during this period.
No updates for this incident yet.
382233: MAINTENANCE AFFECTING SERVICES Last updated:(28 Jan 2026 14:47hrs)
Status: Currently open.
Location: Lincolnshire PE22.
Location: Lincolnshire PE22.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Thursday 12/02/2026.
Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
383113 : EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(11 Feb 2026 08:16hrs)
Status: Closed.
Location: OX1, OX14 Radley.
Location: OX1, OX14 Radley.
There is emergency maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 10/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (11 Feb 2026 08:16hrs)
This incident was closed on Wednesday, February 11th, 2026 at 08:16hrs.
This incident was closed on Wednesday, February 11th, 2026 at 08:16hrs.
376401: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(11 Feb 2026 08:16hrs)
Status: Closed.
Location: NR13, NR10, NR6 & NR8 Norfolk.
Location: NR13, NR10, NR6 & NR8 Norfolk.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 11/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
Please do not reset your equipment during this period.
Update (11 Feb 2026 08:16hrs)
This Planned Maintenance was completed on Wednesday, February 11th, 2026 at 08:16hrs.
This Planned Maintenance was completed on Wednesday, February 11th, 2026 at 08:16hrs.
382243: MAINTENANCE AFFECTING SERVICES Last updated:(11 Feb 2026 08:14hrs)
Status: Closed.
Location: CT18 Kent.
Location: CT18 Kent.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 11/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
Please do not reset your equipment during this period.
Update (11 Feb 2026 08:14hrs)
This Planned Maintenance was completed on Wednesday, February 11th, 2026 at 08:14hrs.
This Planned Maintenance was completed on Wednesday, February 11th, 2026 at 08:14hrs.
377180: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(11 Feb 2026 07:50hrs)
Status: Closed.
Location: LS12 Leeds.
Location: LS12 Leeds.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 11/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
Please do not reset your equipment during this period.
Update (11 Feb 2026 07:50hrs)
This Planned Maintenance was completed on Wednesday, February 11th, 2026 at 07:50hrs.
This Planned Maintenance was completed on Wednesday, February 11th, 2026 at 07:50hrs.
376450: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(11 Feb 2026 07:49hrs)
Status: Closed.
Location: PO19 West Sussex.
Location: PO19 West Sussex.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 11/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
Please do not reset your equipment during this period.
Update (11 Feb 2026 07:49hrs)
This Planned Maintenance was completed on Wednesday, February 11th, 2026 at 07:49hrs.
This Planned Maintenance was completed on Wednesday, February 11th, 2026 at 07:49hrs.
383668: INCIDENT AFFECTING INTERNET SERVICES Last updated:(11 Feb 2026 07:13hrs)
Status: Closed.
Location: PE30 Wootton.
Location: PE30 Wootton.
We have a network incident in Wootton affecting phone and internet services. Our team are looking into this and will provide an update by 22:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (11 Feb 2026 07:13hrs)
This Planned Maintenance was completed on Wednesday, February 11th, 2026 at 07:13hrs.
This Planned Maintenance was completed on Wednesday, February 11th, 2026 at 07:13hrs.
Update (11 Feb 2026 07:13hrs)
Work to restore service was completed at 20:27 on 10/02/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 20:27 on 10/02/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (10 Feb 2026 19:14hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you when we receive a further update from them
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you when we receive a further update from them
383674: INCIDENT AFFECTING INTERNET SERVICES Last updated:(10 Feb 2026 20:03hrs)
Status: Closed.
Location: PE28 Somersham.
Location: PE28 Somersham.
We have a network incident in Somersham affecting internet services. Our team are looking into this and will provide an update by 18:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (10 Feb 2026 20:03hrs)
This incident was closed on Tuesday, February 10th, 2026 at 20:03hrs.
This incident was closed on Tuesday, February 10th, 2026 at 20:03hrs.
Update (10 Feb 2026 20:03hrs)
We have confirmed checks with our third party provider who found no issues. Following this we completed further checks our side and are confident any issues are now resolved. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
We have confirmed checks with our third party provider who found no issues. Following this we completed further checks our side and are confident any issues are now resolved. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (10 Feb 2026 17:57hrs)
Following our initial investigations, we have escalated the issue to a third-party partner who provides support for our network.
We are currently awaiting their update, and we will share further information as soon as we receive a meaningful development.
Following our initial investigations, we have escalated the issue to a third-party partner who provides support for our network.
We are currently awaiting their update, and we will share further information as soon as we receive a meaningful development.
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