Incidents and Planned Maintenance
There are 4 incidents or planned maintenances that may be affecting customers on our network.
362408 EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(22 Aug 2025 11:17hrs)
Status: Currently open.
Location: Undy NP26.
Location: Undy NP26.
There is emergency maintenance taking place between the hours of 09:00 to 16:00 on Tuesday 26/08/2025. Customers may experience some interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
361691: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(21 Aug 2025 08:30hrs)
Status: Currently open.
Location: Daventry NN11.
Location: Daventry NN11.
There is emergency third party maintenance taking place between the hours of 23:00 to 06:00 on Thursday and Friday, 21/08/2025 to 22/08/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
361691: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Aug 2025 11:18hrs)
Status: Currently open.
Location: NN11 Daventry.
Location: NN11 Daventry.
There is essential third party maintenance taking place between the hours of 23:00 on Thursday 21/08/2025 and 06:00 Friday 22/08/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
362533: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(24 Aug 2025 06:12hrs)
Status: Closed.
Location: North Hertfordshire SG5.
Location: North Hertfordshire SG5.
We have a network incident in the North Hertfordshire SG5 area affecting phone and Internet services. Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Please do not reset your equipment.
Update (24 Aug 2025 06:12hrs)
This incident was closed on Sunday, August 24th, 2025 at 06:12hrs.
This incident was closed on Sunday, August 24th, 2025 at 06:12hrs.
Update (24 Aug 2025 06:12hrs)
Work to restore service was completed at 02:29 on 24/08/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 02:29 on 24/08/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (24 Aug 2025 01:25hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again as soon as possible.
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again as soon as possible.
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