Incidents and Planned Maintenance
There are 19 incidents or planned maintenances that may be affecting customers on our network.
395975: MAINTENANCE AFFECTING SERVICES Last updated:(27 May 2026 08:52hrs)
Status: Currently open.
Location: Bristol BS48.
Location: Bristol BS48.
There is essential maintenance taking place between the hours of 06:00 and 08:00 Thursday 28/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395740: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(27 May 2026 08:50hrs)
Status: Currently open.
Location: Chippenham SN15.
Location: Chippenham SN15.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Thursday 28/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397219: MAINTENANCE AFFECTING SERVICES Last updated:(27 May 2026 08:47hrs)
Status: Currently open.
Location: All locations.
Location: All locations.
There is essential maintenance taking place between the hours of 00:00 and 06:00 Thursday 28/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396150: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(27 May 2026 08:45hrs)
Status: Currently open.
Location: Abbas & Templecombe BA8 Bridgwater TA6, TA7 Highbridge TA9 Bristol BS20, BS24, BS29, BS27 Wells BA5.
Location: Abbas & Templecombe BA8 Bridgwater TA6, TA7 Highbridge TA9 Bristol BS20, BS24, BS29, BS27 Wells BA5.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Thursday 28/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396158: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(27 May 2026 08:44hrs)
Status: Currently open.
Location: Multiple locations: BA11, BA3, BA1, BA2, BA14, BS16, SN12, SN10, SN15, GL8, GL12.
Location: Multiple locations: BA11, BA3, BA1, BA2, BA14, BS16, SN12, SN10, SN15, GL8, GL12.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Thursday 28/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396986: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(27 May 2026 08:43hrs)
Status: Currently open.
Location: Nottingham NG7, NG9.
Location: Nottingham NG7, NG9.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Thursday 28/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392150: MAINTENANCE AFFECTING SERVICES Last updated:(26 May 2026 14:46hrs)
Status: Currently open.
Location: All locations.
Location: All locations.
OFNL are working to upgrade our Core Routers in one of our data centres on the night of 04/06/26 between the hours of 00:01 and 06:00.
During this period, some customers will experience a total loss of service until OFNL has completed the planned works.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
During this period, some customers will experience a total loss of service until OFNL has completed the planned works.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
ERROR AFFECTING RECENT NEW ORDERS Last updated:(21 May 2026 15:15hrs)
Status: Currently open.
Location: seethelight Website.
Location: seethelight Website.
We’re aware of a technical issue that has caused some customers to receive notifications stating their order has been cancelled. Please be assured this is a system error and your order is still being processed as normal. You can safely ignore this message, and we’re very sorry for any confusion or inconvenience this may have caused.
No updates for this incident yet.
397910: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(27 May 2026 14:55hrs)
Status: Closed.
Location: Caldicot NP26, Magor NP26.
Location: Caldicot NP26, Magor NP26.
We have a network incident in the Caldicot/Magor NP26 area, affecting phone and internet services. Our team are looking into this and will provide an update by 14:30.
Please do not reset your equipment.
Please do not reset your equipment.
Update (27 May 2026 14:55hrs)
This incident was closed on Wednesday, May 27th, 2026 at 14:55hrs.
This incident was closed on Wednesday, May 27th, 2026 at 14:55hrs.
Update (27 May 2026 14:55hrs)
Work to restore service was completed by our Third-Party supplier at this site, at 12:46 on 27/05/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed by our Third-Party supplier at this site, at 12:46 on 27/05/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
391494: MAINTENANCE AFFECTING SERVICES Last updated:(27 May 2026 12:27hrs)
Status: Closed.
Location: Horsham RH12.
Location: Horsham RH12.
There is essential maintenance taking place between the hours of 07:00 and 07:00 between Wednesday 27/05/2026 and Friday 29/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (27 May 2026 12:27hrs)
This Planned Maintenance was completed on Wednesday, May 27th, 2026 at 12:27hrs.
This Planned Maintenance was completed on Wednesday, May 27th, 2026 at 12:27hrs.
393937: MAINTENANCE AFFECTING SERVICES Last updated:(27 May 2026 08:02hrs)
Status: Closed.
Location: Gravesend DA11.
Location: Gravesend DA11.
There is maintenance taking place between the hours of 08:00 and 17:00 on 26/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (27 May 2026 08:02hrs)
This Planned Maintenance was completed on Wednesday, May 27th, 2026 at 08:02hrs.
This Planned Maintenance was completed on Wednesday, May 27th, 2026 at 08:02hrs.
391698: MAINTENANCE AFFECTING SERVICES Last updated:(27 May 2026 08:01hrs)
Status: Closed.
Location: Staffordshire WS13.
Location: Staffordshire WS13.
There is maintenance taking place between the hours of 08:00 and 16:00 on 26/05/2026. Customers may experience an interruption to their TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (27 May 2026 08:01hrs)
This Planned Maintenance was completed on Wednesday, May 27th, 2026 at 08:01hrs.
This Planned Maintenance was completed on Wednesday, May 27th, 2026 at 08:01hrs.
394532: MAINTENANCE AFFECTING SERVICES Last updated:(27 May 2026 08:01hrs)
Status: Closed.
Location: Kent CT10 CT12.
Location: Kent CT10 CT12.
There is maintenance taking place between the hours of 08:00 and 16:00 on 26/05/2026. Customers may experience an interruption to their TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (27 May 2026 08:01hrs)
This Planned Maintenance was completed on Wednesday, May 27th, 2026 at 08:01hrs.
This Planned Maintenance was completed on Wednesday, May 27th, 2026 at 08:01hrs.
397084: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(27 May 2026 07:50hrs)
Status: Closed.
Location: Somerset TA3 TA4.
Location: Somerset TA3 TA4.
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (27 May 2026 07:50hrs)
This incident was closed on Wednesday, May 27th, 2026 at 07:50hrs.
This incident was closed on Wednesday, May 27th, 2026 at 07:50hrs.
397090: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(27 May 2026 07:50hrs)
Status: Closed.
Location: Somerset BA22.
Location: Somerset BA22.
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (27 May 2026 07:50hrs)
This incident was closed on Wednesday, May 27th, 2026 at 07:50hrs.
This incident was closed on Wednesday, May 27th, 2026 at 07:50hrs.
397092: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(27 May 2026 07:49hrs)
Status: Closed.
Location: Somerset TA18.
Location: Somerset TA18.
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (27 May 2026 07:49hrs)
This incident was closed on Wednesday, May 27th, 2026 at 07:49hrs.
This incident was closed on Wednesday, May 27th, 2026 at 07:49hrs.
397093: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(27 May 2026 07:48hrs)
Status: Closed.
Location: Slades Hill BA8.
Location: Slades Hill BA8.
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (27 May 2026 07:48hrs)
This incident was closed on Wednesday, May 27th, 2026 at 07:48hrs.
This incident was closed on Wednesday, May 27th, 2026 at 07:48hrs.
397094: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(27 May 2026 07:48hrs)
Status: Closed.
Location: Exeter EX2 EX03 EX5 EX14.
Location: Exeter EX2 EX03 EX5 EX14.
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (27 May 2026 07:48hrs)
This incident was closed on Wednesday, May 27th, 2026 at 07:48hrs.
This incident was closed on Wednesday, May 27th, 2026 at 07:48hrs.
395696: MAINTENANCE AFFECTING SERVICES Last updated:(27 May 2026 07:35hrs)
Planned Maintenance: Due to be completed 28 May 2026
Status: Closed.
Location: NR19 - Norwich.
Status: Closed.
Location: NR19 - Norwich.
There is essential maintenance taking place between the hours of 06:00 to 08:00 on Wednesday 27/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (27 May 2026 07:35hrs)
This Planned Maintenance was completed on Wednesday, May 27th, 2026 at 07:35hrs.
This Planned Maintenance was completed on Wednesday, May 27th, 2026 at 07:35hrs.
Contact seethelight
Customer Services:
0800 331 7638
E-mail:
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Address:
Driscoll 2
Ellen Street
Cardiff
CF10 4BP
