Incidents and Planned Maintenance
There are 5 incidents or planned maintenances that may be affecting customers on our network.
383517:INCIDENT AFFECTING INTERNET SERVICES Last updated:(09 Feb 2026 15:44hrs)
Status: Currently open.
Location: AB15, AB39 and AB51.
Location: AB15, AB39 and AB51.
We are currently aware of reports from multiple customers experiencing slower-than-expected connection speeds in postcode areas AB15, AB39 and AB51. Our engineering teams are actively investigating the issue.
We will provide a further update within the next two hours or sooner if more information becomes available.
Thank you for your patience while we work to restore normal service levels.
We will provide a further update within the next two hours or sooner if more information becomes available.
Thank you for your patience while we work to restore normal service levels.
Update (09 Feb 2026 17:49hrs)
We are now observing customer connection speeds returning to normal across the affected areas. Our teams will continue to monitor performance closely overnight in case of any further issues. A further update will be provided in the morning.
We are now observing customer connection speeds returning to normal across the affected areas. Our teams will continue to monitor performance closely overnight in case of any further issues. A further update will be provided in the morning.
383113 : EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(09 Feb 2026 09:19hrs)
Status: Currently open.
Location: OX1, OX14 Radley.
Location: OX1, OX14 Radley.
There is emergency maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 10/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
382925 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Feb 2026 09:16hrs)
Status: Currently open.
Location: CB23, PE19, CB6 , CB7, MK44, PE13, PE19, PE30, PE31, PE15, PE28, SG19, SG8, CB7.
Location: CB23, PE19, CB6 , CB7, MK44, PE13, PE19, PE30, PE31, PE15, PE28, SG19, SG8, CB7.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 10/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
382347 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Feb 2026 09:08hrs)
Status: Currently open.
Location: RH10 Crawley, RH11 West Sussex.
Location: RH10 Crawley, RH11 West Sussex.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 10/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
382233: MAINTENANCE AFFECTING SERVICES Last updated:(28 Jan 2026 14:47hrs)
Status: Currently open.
Location: Lincolnshire PE22.
Location: Lincolnshire PE22.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Thursday 12/02/2026.
Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
Contact seethelight
Customer Services:
0800 331 7638
E-mail:
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Ellen Street
Cardiff
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