Incidents and Planned Maintenance
There are 21 incidents or planned maintenances that may be affecting customers on our network.
409817 INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(20 Aug 2026 17:02hrs)
Status: Currently open.
Location: St Austell PL25.
Location: St Austell PL25.
We have a network incident affecting some phone and internet services. Our team are looking into this and will provide an update by 19:00pm.
Please do not reset your equipment.
Please do not reset your equipment.
No updates for this incident yet.
406516: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Aug 2026 08:37hrs)
Status: Currently open.
Location: Haltwhistle NE49.
Location: Haltwhistle NE49.
There is essential third party maintenance taking place between the hours of 01:00 and 06:00 Friday 21/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403967: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Aug 2026 08:35hrs)
Status: Currently open.
Location: Colyton EX24.
Location: Colyton EX24.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Friday 21/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403966: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Aug 2026 08:34hrs)
Status: Currently open.
Location: Exmouth EX8.
Location: Exmouth EX8.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Friday 21/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
400983: MAINTENANCE AFFECTING SERVICES Last updated:(20 Aug 2026 08:33hrs)
Status: Currently open.
Location: Ebbsfleet DA10.
Location: Ebbsfleet DA10.
There is essential maintenance taking place between the hours of 00:00 and 06:00 Friday 21/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
386040: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Aug 2026 08:31hrs)
Status: Currently open.
Location: Bexhill TN39 Bexhill On Sea TN40 Hastings TN34, TN37.
Location: Bexhill TN39 Bexhill On Sea TN40 Hastings TN34, TN37.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Friday 21/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
406949: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Aug 2026 08:27hrs)
Status: Currently open.
Location: Kenilworth CV8.
Location: Kenilworth CV8.
There is essential third party maintenance taking place between the hours of 00:00 and 08:00 Friday 21/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
407539: MAINTENANCE AFFECTING SERVICES Last updated:(19 Aug 2026 11:08hrs)
Status: Currently open.
Location: Birmingham B16.
Location: Birmingham B16.
There is essential maintenance taking place between the hours of 08:00 and 17:00 Thursday 20/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403858: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Aug 2026 08:17hrs)
Status: Closed.
Location: Hartlepool TS28.
Location: Hartlepool TS28.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Thursday 20/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (20 Aug 2026 08:17hrs)
This Planned Maintenance was completed on Thursday, August 20th, 2026 at 08:17hrs.
This Planned Maintenance was completed on Thursday, August 20th, 2026 at 08:17hrs.
403880: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Aug 2026 08:17hrs)
Status: Closed.
Location: Abingdon OX13, OX14, OX1.
Location: Abingdon OX13, OX14, OX1.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Thursday 20/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (20 Aug 2026 08:17hrs)
This Planned Maintenance was completed on Thursday, August 20th, 2026 at 08:17hrs.
This Planned Maintenance was completed on Thursday, August 20th, 2026 at 08:17hrs.
405918: MAINTENANCE AFFECTING SERVICES Last updated:(20 Aug 2026 08:16hrs)
Status: Closed.
Location: Blackwood NP12.
Location: Blackwood NP12.
There is essential maintenance taking place between the hours of 00:00 and 06:00 Thursday 20/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (20 Aug 2026 08:16hrs)
This Planned Maintenance was completed on Thursday, August 20th, 2026 at 08:16hrs.
This Planned Maintenance was completed on Thursday, August 20th, 2026 at 08:16hrs.
407119: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Aug 2026 08:16hrs)
Status: Closed.
Location: Ipswich IP1, IP6.
Location: Ipswich IP1, IP6.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Thursday 20/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (20 Aug 2026 08:16hrs)
This Planned Maintenance was completed on Thursday, August 20th, 2026 at 08:16hrs.
This Planned Maintenance was completed on Thursday, August 20th, 2026 at 08:16hrs.
409179: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(20 Aug 2026 08:14hrs)
Status: Closed.
Location: Derby DE1 Nottingham NG12, NG15.
Location: Derby DE1 Nottingham NG12, NG15.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Thursday 20/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (20 Aug 2026 08:14hrs)
This incident was closed on Thursday, August 20th, 2026 at 08:14hrs.
This incident was closed on Thursday, August 20th, 2026 at 08:14hrs.
407453: MAINTENANCE AFFECTING SERVICES Last updated:(20 Aug 2026 08:14hrs)
Status: Closed.
Location: Hurstpierpoint BN6.
Location: Hurstpierpoint BN6.
There is essential maintenance taking place between the hours of 00:00 and 06:00 Thursday 20/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (20 Aug 2026 08:14hrs)
This Planned Maintenance was completed on Thursday, August 20th, 2026 at 08:14hrs.
This Planned Maintenance was completed on Thursday, August 20th, 2026 at 08:14hrs.
405918 : MAINTENANCE AFFECTING SERVICES Last updated:(20 Aug 2026 08:13hrs)
Status: Closed.
Location: Blackwood NP12.
Location: Blackwood NP12.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 20/08/2026. Customers may experience an interruption to services for up to 2 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (20 Aug 2026 08:13hrs)
This Planned Maintenance was completed on Thursday, August 20th, 2026 at 08:13hrs.
This Planned Maintenance was completed on Thursday, August 20th, 2026 at 08:13hrs.
407380: MAINTENANCE AFFECTING SERVICES Last updated:(20 Aug 2026 08:09hrs)
Status: Closed.
Location: London W3.
Location: London W3.
There is essential third party maintenance taking place between the hours of 08:00 and 17:00 Wednesday 19/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (20 Aug 2026 08:09hrs)
This Planned Maintenance was completed on Thursday, August 20th, 2026 at 08:09hrs.
This Planned Maintenance was completed on Thursday, August 20th, 2026 at 08:09hrs.
407384: MAINTENANCE AFFECTING SERVICES Last updated:(20 Aug 2026 08:08hrs)
Status: Closed.
Location: Faversham ME13.
Location: Faversham ME13.
There is essential third party maintenance taking place between the hours of 08:00 and 17:00 Wednesday 19/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (20 Aug 2026 08:08hrs)
This Planned Maintenance was completed on Thursday, August 20th, 2026 at 08:08hrs.
This Planned Maintenance was completed on Thursday, August 20th, 2026 at 08:08hrs.
407385: MAINTENANCE AFFECTING SERVICES Last updated:(20 Aug 2026 08:08hrs)
Status: Closed.
Location: Aylesham CT3.
Location: Aylesham CT3.
There is essential third party maintenance taking place between the hours of 08:00 and 17:00 Wednesday 19/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (20 Aug 2026 08:08hrs)
This Planned Maintenance was completed on Thursday, August 20th, 2026 at 08:08hrs.
This Planned Maintenance was completed on Thursday, August 20th, 2026 at 08:08hrs.
405823: MAINTENANCE AFFECTING SERVICES Last updated:(20 Aug 2026 08:07hrs)
Status: Closed.
Location: Swindon SN1, SN17AE, SN17BZ, SN3, SN4.
Location: Swindon SN1, SN17AE, SN17BZ, SN3, SN4.
There is essential third party maintenance taking place between the hours of 08:00 and 16:00 Wednesday 19/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (20 Aug 2026 08:07hrs)
This Planned Maintenance was completed on Thursday, August 20th, 2026 at 08:07hrs.
This Planned Maintenance was completed on Thursday, August 20th, 2026 at 08:07hrs.
408092: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(20 Aug 2026 08:06hrs)
Status: Closed.
Location: Hartlepool TS26, TS27.
Location: Hartlepool TS26, TS27.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Thursday 20/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (20 Aug 2026 08:06hrs)
This incident was closed on Thursday, August 20th, 2026 at 08:06hrs.
This incident was closed on Thursday, August 20th, 2026 at 08:06hrs.
409618: INCIDENT AFFECTING TV SERVICES Last updated:(19 Aug 2026 19:38hrs)
Status: Closed.
Location: Canterbury CT3.
Location: Canterbury CT3.
We have a network incident in the Canterbury CT3 area affecting TV services. Our team are looking into this and will provide an update by 19:30.
Please do not reset your equipment.
Please do not reset your equipment.
Update (19 Aug 2026 19:38hrs)
This incident was closed on Wednesday, August 19th, 2026 at 19:38hrs.
This incident was closed on Wednesday, August 19th, 2026 at 19:38hrs.
Update (19 Aug 2026 19:38hrs)
Work to restore service was completed at 19:00 on 19/08/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 19:00 on 19/08/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Contact seethelight
Customer Services:
0800 331 7638
E-mail:
Contact Us
Address:
Driscoll 2
Ellen Street
Cardiff
CF10 4BP
