Incidents and Planned Maintenance
There are 6 incidents or planned maintenances that may be affecting customers on our network.
390681: MAINTENANCE AFFECTING SERVICES Last updated:(01 May 2026 08:36hrs)
Status: Currently open.
Location: Aylesham CT3.
Location: Aylesham CT3.
There is essential maintenance taking place between the hours of 08:00 until 17:00 on 04/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
390678: MAINTENANCE AFFECTING SERVICES Last updated:(01 May 2026 08:31hrs)
Status: Currently open.
Location: Dover CT16.
Location: Dover CT16.
There is essential maintenance taking place between the hours of 08:00 until 17:00 on 04/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392945: MAINTENANCE AFFECTING TV SERVICES Last updated:(01 May 2026 08:19hrs)
Status: Currently open.
Location: Burgess Hill.
Location: Burgess Hill.
There is essential emergency maintenance taking place between the hours 08:00 until 17:00 on 01/05/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
393736: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Apr 2026 08:22hrs)
Status: Currently open.
Location: Thetford IP25.
Location: Thetford IP25.
There is essential emergency maintenance taking place between the hours 23:00 on 01/05/2026 until 07:00 on 02/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
393735: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Apr 2026 08:21hrs)
Status: Currently open.
Location: Suffolk IP22 IP14.
Location: Suffolk IP22 IP14.
There is essential emergency maintenance taking place between the hours 23:00 on 01/05/2026 until 07:00 on 02/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394840: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(03 May 2026 00:32hrs)
Status: Closed.
Location: London E14.
Location: London E14.
We have a network incident in the London E14 area, affecting phone and internet services. Our team are looking into this and will provide an update by 01:30.
Please do not reset your equipment.
Please do not reset your equipment.
Update (03 May 2026 00:32hrs)
This incident was closed on Sunday, May 3rd, 2026 at 00:32hrs.
This incident was closed on Sunday, May 3rd, 2026 at 00:32hrs.
Update (03 May 2026 00:32hrs)
Work to restore service was completed at 23:30 on 02/05/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 23:30 on 02/05/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Contact seethelight
Customer Services:
0800 331 7638
E-mail:
Contact Us
Address:
Driscoll 2
Ellen Street
Cardiff
CF10 4BP
