seethelight

383835: INCIDENT AFFECTING INTERNET SERVICES Last updated:(11 Feb 2026 22:55hrs)

Status: Currently open.
Location: Burgess Hill RH15.

We have a network incident in Burgess Hill affecting phone and internet services. Our team are looking into this and will provide an update when we have more information.

Please do not reset your equipment.

Update (12 Feb 2026 04:35hrs)
Our engineering team was unable to fully resolve the issue this evening due to the location of the fault.

A team will return first thing in the morning to continue the investigation and work towards a full resolution.

We apologise for the delay and appreciate your patience while we restore service.

Update (12 Feb 2026 03:24hrs)
Our engineer has now arrived on site and is currently working to identify the cause of the fault. We will provide further updates as soon as we have meaningful information to share. Thank you for your patience.

Update (12 Feb 2026 01:39hrs)
Our engineering team has been dispatched to the site to carry out comprehensive physical checks. The engineers are expected to arrive at 04:00.
We will provide a further update once they are on site and have begun their investigation.

Thank you for your patience and understanding.

383792: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(11 Feb 2026 14:56hrs)

Status: Currently open.
Location: Cockering Road, CT1.

We have a network incident in Cockering Road affecting phone and internet services. Our team are looking into this and will provide an update by 17:00.

Please do not reset your equipment.

Update (11 Feb 2026 19:45hrs)
Following today’s site visit, our engineer has been able to identify the likely location of the fault. To complete the investigation and carry out repairs, we will need to return during daylight hours to safely access the chamber.

An engineering team is scheduled to return to site tomorrow morning to continue diagnostics and begin restoring the damaged fibre. We will provide a further update as soon as the team arrives on site and work is underway.

Thank you for your patience and understanding while we work to resolve this issue.

Update (11 Feb 2026 15:14hrs)
We have identified the issue affecting service at this location and have dispatched our field engineers to site. Their estimated arrival time is 16:15.
At this stage, the issue is impacting only a small number of customers. We are continuing to work on restoring full service as quickly as possible and will provide further updates as soon as more information becomes available.
Thank you for your patience.

381949: MAINTENANCE AFFECTING SERVICES Last updated:(11 Feb 2026 08:49hrs)

Status: Currently open.
Location: TA6 Somerset.

There is essential maintenance taking place between the hours of 06:00 and 08:00 on Thursday 12/02/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.