Incidents and Planned Maintenance
There are 23 incidents or planned maintenances that may be affecting customers on our network.
395009 : INCIDENT AFFECTING INTERNET SERVICES Last updated:(05 May 2026 12:39hrs)
Status: Currently open.
Location: Polegate BN24 , BN26.
Location: Polegate BN24 , BN26.
We have a network incident in Polegate BN24 , BN26 affecting internet services. Our team are looking into this and will provide an update by 14:00.
Please do not reset your equipment.
Please do not reset your equipment.
No updates for this incident yet.
392722: MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 11:14hrs)
Status: Currently open.
Location: Edinburgh EH21.
Location: Edinburgh EH21.
There is essential maintenance taking place between the hours 09:00 until 17:00 on 05/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392530: MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 11:13hrs)
Status: Currently open.
Location: Hampshire RG26.
Location: Hampshire RG26.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 05/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392707: MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 11:10hrs)
Status: Currently open.
Location: Norfolk NR9 NR18.
Location: Norfolk NR9 NR18.
There is essential maintenance taking place between the hours 09:00 until 17:00 on 05/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
390716: MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 09:04hrs)
Status: Currently open.
Location: Maidstone TN27.
Location: Maidstone TN27.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Wednesday 06/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
390735: MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 09:04hrs)
Status: Currently open.
Location: Ashford TN24.
Location: Ashford TN24.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Wednesday 06/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
389977: MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 09:03hrs)
Status: Currently open.
Location: Ely CB6, CB7.
Location: Ely CB6, CB7.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Wednesday 06/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392728: MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 09:03hrs)
Status: Currently open.
Location: Coventry CV7.
Location: Coventry CV7.
There is essential maintenance taking place between the hours of 09:00 and 17:00 on Wednesday 06/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394367: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 08:55hrs)
Status: Currently open.
Location: London TW8, TW9, NW6, SE1 Wandsworth SW18.
Location: London TW8, TW9, NW6, SE1 Wandsworth SW18.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 06/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394342: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 08:49hrs)
Status: Currently open.
Location: South Humberside DN19, DN33.
Location: South Humberside DN19, DN33.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 06/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394338: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 08:48hrs)
Status: Currently open.
Location: Goole DN14.
Location: Goole DN14.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 06/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394329: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 08:46hrs)
Status: Currently open.
Location: Rotherham S62, S63.
Location: Rotherham S62, S63.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 06/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394328: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 08:44hrs)
Status: Currently open.
Location: Nottinghamshire DN22.
Location: Nottinghamshire DN22.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 06/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392949:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 08:42hrs)
Status: Currently open.
Location: Towcester NN12.
Location: Towcester NN12.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Wednesday 06/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392813: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 08:40hrs)
Status: Currently open.
Location: Hartlepool TS26, TS27.
Location: Hartlepool TS26, TS27.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Wednesday 06/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
391119: MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 08:37hrs)
Status: Currently open.
Location: Pevensey BN23, BN24.
Location: Pevensey BN23, BN24.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 06/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392020 MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 11:19hrs)
Status: Closed.
Location: Great Dunmow CM6.
Location: Great Dunmow CM6.
There is essential maintenance taking place between the hours of 08:00 until 17:00 on 05/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (05 May 2026 11:19hrs)
This Planned Maintenance was completed on Tuesday, May 5th, 2026 at 11:19hrs.
This Planned Maintenance was completed on Tuesday, May 5th, 2026 at 11:19hrs.
392728: MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 09:09hrs)
Status: Closed.
Location: N/a.
Location: N/a.
There is essential maintenance taking place between the hours of 09:00 and 17:00 on Friday 01/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (05 May 2026 09:09hrs)
This Planned Maintenance was completed on Tuesday, May 5th, 2026 at 09:09hrs.
This Planned Maintenance was completed on Tuesday, May 5th, 2026 at 09:09hrs.
393735: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 08:35hrs)
Status: Closed.
Location: Suffolk IP22 IP14.
Location: Suffolk IP22 IP14.
There is essential emergency maintenance taking place between the hours 23:00 on 01/05/2026 until 07:00 on 02/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (05 May 2026 08:35hrs)
This incident was closed on Tuesday, May 5th, 2026 at 08:35hrs.
This incident was closed on Tuesday, May 5th, 2026 at 08:35hrs.
393736: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 08:34hrs)
Status: Closed.
Location: Thetford IP25.
Location: Thetford IP25.
There is essential emergency maintenance taking place between the hours 23:00 on 01/05/2026 until 07:00 on 02/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (05 May 2026 08:34hrs)
This incident was closed on Tuesday, May 5th, 2026 at 08:34hrs.
This incident was closed on Tuesday, May 5th, 2026 at 08:34hrs.
392945: MAINTENANCE AFFECTING TV SERVICES Last updated:(05 May 2026 08:34hrs)
Status: Closed.
Location: Burgess Hill.
Location: Burgess Hill.
There is essential emergency maintenance taking place between the hours 08:00 until 17:00 on 01/05/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (05 May 2026 08:34hrs)
This Planned Maintenance was completed on Tuesday, May 5th, 2026 at 08:34hrs.
This Planned Maintenance was completed on Tuesday, May 5th, 2026 at 08:34hrs.
390678: MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 08:33hrs)
Status: Closed.
Location: Dover CT16.
Location: Dover CT16.
There is essential maintenance taking place between the hours of 08:00 until 17:00 on 04/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (05 May 2026 08:33hrs)
This Planned Maintenance was completed on Tuesday, May 5th, 2026 at 08:33hrs.
This Planned Maintenance was completed on Tuesday, May 5th, 2026 at 08:33hrs.
390681: MAINTENANCE AFFECTING SERVICES Last updated:(05 May 2026 08:33hrs)
Status: Closed.
Location: Aylesham CT3.
Location: Aylesham CT3.
There is essential maintenance taking place between the hours of 08:00 until 17:00 on 04/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (05 May 2026 08:33hrs)
This Planned Maintenance was completed on Tuesday, May 5th, 2026 at 08:33hrs.
This Planned Maintenance was completed on Tuesday, May 5th, 2026 at 08:33hrs.
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