Incidents and Planned Maintenance
There are 12 incidents or planned maintenances that may be affecting customers on our network.
387347: MAINTENANCE AFFECTING SERVICES Last updated:(07 Apr 2026 09:22hrs)
Status: Currently open.
Location: CB2 Cambridgeshire.
Location: CB2 Cambridgeshire.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Wednesday 08/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
387870 : MAINTENANCE AFFECTING SERVICES Last updated:(07 Apr 2026 09:20hrs)
Status: Currently open.
Location: TQ12, TQ13 Devon.
Location: TQ12, TQ13 Devon.
There is essential maintenance taking place between the hours of 00:00 and 04:00 on Wednesday 08/04/2026 . Some customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
390522 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(07 Apr 2026 09:11hrs)
Status: Currently open.
Location: SN10 Wiltshire.
Location: SN10 Wiltshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 08/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
390516: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(07 Apr 2026 09:09hrs)
Status: Currently open.
Location: DN11 Doncaster.
Location: DN11 Doncaster.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 08/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
390514 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(07 Apr 2026 09:07hrs)
Status: Currently open.
Location: AB21 & AB22 Aberdeen.
Location: AB21 & AB22 Aberdeen.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 08/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
389378: MAINTENANCE AFFECTING SERVICES Last updated:(02 Apr 2026 08:55hrs)
Status: Currently open.
Location: Oadby and Wigston LE2.
Location: Oadby and Wigston LE2.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Tuesday 07/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
388398: MAINTENANCE AFFECTING SERVICES Last updated:(02 Apr 2026 08:53hrs)
Status: Currently open.
Location: Bridgwater TA6.
Location: Bridgwater TA6.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Tuesday 07/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
388383: MAINTENANCE AFFECTING SERVICES Last updated:(02 Apr 2026 08:51hrs)
Status: Currently open.
Location: Camborne TR14.
Location: Camborne TR14.
There is essential maintenance taking place between the hours of 09:00 and 17:00 on Tuesday 07/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
389285: MAINTENANCE AFFECTING SERVICES Last updated:(02 Apr 2026 08:39hrs)
Status: Currently open.
Location: Bordon GU35.
Location: Bordon GU35.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Sunday 05/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
386624: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Apr 2026 08:42hrs)
Status: Currently open.
Location: Banbury OX15.
Location: Banbury OX15.
There is essential third party maintenance taking place between the hours of 09:00 and 16:00 Thursday 02/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
386865: MAINTENANCE AFFECTING SERVICES Last updated:(07 Apr 2026 14:40hrs)
Status: Closed.
Location: South End on Sea SS3.
Location: South End on Sea SS3.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Tuesday 07/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (07 Apr 2026 14:40hrs)
This Planned Maintenance was completed on Tuesday, April 7th, 2026 at 14:40hrs.
This Planned Maintenance was completed on Tuesday, April 7th, 2026 at 14:40hrs.
391052: INCIDENT AFFECTING INTERNET SERVICES Last updated:(07 Apr 2026 14:13hrs)
Status: Closed.
Location: B1, B18 Birmingham.
Location: B1, B18 Birmingham.
We have a network incident in B1, B18 Birmingham affecting phone and internet services. Our team are looking into this and will provide an update by 14:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (07 Apr 2026 14:13hrs)
This incident was closed on Tuesday, April 7th, 2026 at 14:13hrs.
This incident was closed on Tuesday, April 7th, 2026 at 14:13hrs.
Update (07 Apr 2026 14:13hrs)
Work to restore service was completed at 13:56 on 07/04/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 13:56 on 07/04/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (07 Apr 2026 13:04hrs)
An engineering team has been dispatched to investigate a fibre cable issue currently impacting services. They are en-route to site and will begin diagnostics upon arrival.
We will provide further updates as soon as more information becomes available. Thank you for your patience while we work to resolve this as quickly as possible.
An engineering team has been dispatched to investigate a fibre cable issue currently impacting services. They are en-route to site and will begin diagnostics upon arrival.
We will provide further updates as soon as more information becomes available. Thank you for your patience while we work to resolve this as quickly as possible.
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