Incidents and Planned Maintenance
There are 7 incidents or planned maintenances that may be affecting customers on our network.
388173 :THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(19 Mar 2026 09:19hrs)
Status: Currently open.
Location: PH22 Aviemore.
Location: PH22 Aviemore.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 20/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
387628 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(19 Mar 2026 09:19hrs)
Status: Currently open.
Location: RM15 Aveley, DA10 Ebblesfleet, DA9 & DA10 Kent.
Location: RM15 Aveley, DA10 Ebblesfleet, DA9 & DA10 Kent.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 20/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
388544: INCIDENT AFFECTING PHONE SERVICES Last updated:(17 Mar 2026 14:46hrs)
Status: Currently open.
Location: Not Area Specific | Any Location.
Location: Not Area Specific | Any Location.
We are aware of a small number of customers experiencing phone service issues where incoming calls cannot be made to their number.
This issue is spread across the country. We believe this to be related to a fault on our system that supports phone services and are working with our 3rd party vendor to investigate.
If you are experiencing this issue, we are investigating it. If you are experiencing any other kind of phone service issue, it may be unrelated and should be raised as normal.
We will provide a further update as soon as we have more information, or by 18:00 at the latest.
This issue is spread across the country. We believe this to be related to a fault on our system that supports phone services and are working with our 3rd party vendor to investigate.
If you are experiencing this issue, we are investigating it. If you are experiencing any other kind of phone service issue, it may be unrelated and should be raised as normal.
We will provide a further update as soon as we have more information, or by 18:00 at the latest.
Update (19 Mar 2026 12:07hrs)
A temporary fix has now been applied, and incoming call services have been restored for the affected customers. Our teams and our third-party vendor will continue to monitor the platform closely to ensure stability.
Further work is scheduled to take place in the early hours of tomorrow morning to implement a permanent fix. No impact to service is expected during this maintenance.
We appreciate your patience while we worked to resolve the issue and will provide another update once the permanent fix has been completed.
A temporary fix has now been applied, and incoming call services have been restored for the affected customers. Our teams and our third-party vendor will continue to monitor the platform closely to ensure stability.
Further work is scheduled to take place in the early hours of tomorrow morning to implement a permanent fix. No impact to service is expected during this maintenance.
We appreciate your patience while we worked to resolve the issue and will provide another update once the permanent fix has been completed.
Update (19 Mar 2026 07:51hrs)
We are continuing to work on the issue affecting incoming calls for a number of customers. At this time, we do not have any new information to share, but our teams and our third-party vendor remain fully engaged in identifying the cause and restoring normal service.
We understand how disruptive this can be and want to reassure you that resolving this issue is our top priority. Thank you for your continued patience while our investigations continue.
We will provide further updates as soon as more details become available.
We are continuing to work on the issue affecting incoming calls for a number of customers. At this time, we do not have any new information to share, but our teams and our third-party vendor remain fully engaged in identifying the cause and restoring normal service.
We understand how disruptive this can be and want to reassure you that resolving this issue is our top priority. Thank you for your continued patience while our investigations continue.
We will provide further updates as soon as more details become available.
Update (18 Mar 2026 19:14hrs)
We are continuing to work on the issue affecting incoming calls for a number of customers. Due to the complex nature of the fault, our teams and our third-party vendor are carrying out detailed investigations, which will take some time to complete.
We understand the disruption this may cause and want to reassure you that resolving this remains our top priority. Thank you for your patience while we continue our work.
We will provide further updates as soon as more information becomes available,
We are continuing to work on the issue affecting incoming calls for a number of customers. Due to the complex nature of the fault, our teams and our third-party vendor are carrying out detailed investigations, which will take some time to complete.
We understand the disruption this may cause and want to reassure you that resolving this remains our top priority. Thank you for your patience while we continue our work.
We will provide further updates as soon as more information becomes available,
Update (18 Mar 2026 13:34hrs)
We are still actively investigating the issue affecting incoming calls for a number of customers. Our teams, together with our third-party vendor, continue to work through the available data to isolate the cause and restore normal service.
We understand how important reliable phone services are, and we appreciate your patience while our work continues.
We will provide another update as soon as we have further information
We are still actively investigating the issue affecting incoming calls for a number of customers. Our teams, together with our third-party vendor, continue to work through the available data to isolate the cause and restore normal service.
We understand how important reliable phone services are, and we appreciate your patience while our work continues.
We will provide another update as soon as we have further information
Update (17 Mar 2026 17:55hrs)
We are continuing to investigate the issue affecting incoming calls for a number of customers. Our teams, along with our third-party vendor, are actively working to identify the underlying cause and restore normal service as quickly as possible.
Thank you for your patience while we work to resolve this. We will share further information as soon as it becomes available.
We are continuing to investigate the issue affecting incoming calls for a number of customers. Our teams, along with our third-party vendor, are actively working to identify the underlying cause and restore normal service as quickly as possible.
Thank you for your patience while we work to resolve this. We will share further information as soon as it becomes available.
382754 : MAINTENANCE AFFECTING SERVICES Last updated:(19 Mar 2026 08:40hrs)
Status: Closed.
Location: B5 Birmingham.
Location: B5 Birmingham.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Wednesday 18/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (19 Mar 2026 08:40hrs)
This Planned Maintenance was completed on Thursday, March 19th, 2026 at 08:40hrs.
This Planned Maintenance was completed on Thursday, March 19th, 2026 at 08:40hrs.
386783 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(19 Mar 2026 08:40hrs)
Status: Closed.
Location: TS17 Tornaby TS21 Cleveland.
Location: TS17 Tornaby TS21 Cleveland.
There is essential third party maintenance taking place between the hours of 19:00 on Wednesday 18/03/2026 until 04:00 on Thursday 19/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (19 Mar 2026 08:40hrs)
This Planned Maintenance was completed on Thursday, March 19th, 2026 at 08:40hrs.
This Planned Maintenance was completed on Thursday, March 19th, 2026 at 08:40hrs.
385994 : MAINTENANCE AFFECTING SERVICES Last updated:(19 Mar 2026 07:52hrs)
Status: Closed.
Location: TW20 Surray.
Location: TW20 Surray.
There is essential maintenance taking place between the hours of 06:00 and 08:00 on Thursday 19/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (19 Mar 2026 07:52hrs)
This Planned Maintenance was completed on Thursday, March 19th, 2026 at 07:52hrs.
This Planned Maintenance was completed on Thursday, March 19th, 2026 at 07:52hrs.
388808: INCIDENT AFFECTING INTERNET SERVICES Last updated:(18 Mar 2026 22:20hrs)
Status: Closed.
Location: CM3.
Location: CM3.
We have a network incident in Chelmsford affecting internet services. Our team are looking into this and will provide an update by 21:00
Please do not reset your equipment.
Please do not reset your equipment.
Update (18 Mar 2026 22:20hrs)
This incident was closed on Wednesday, March 18th, 2026 at 22:20hrs.
This incident was closed on Wednesday, March 18th, 2026 at 22:20hrs.
Update (18 Mar 2026 22:07hrs)
Work to restore service was completed at 21:43:33 on 18/03/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 21:43:33 on 18/03/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (18 Mar 2026 20:06hrs)
A technician is currently on their way to site to carry out further investigation and troubleshooting on the issue affecting the site. Our teams are continuing to treat this as a priority.
We will provide a further update with any new findings at 22:00.
Thank you for your continued patience.
A technician is currently on their way to site to carry out further investigation and troubleshooting on the issue affecting the site. Our teams are continuing to treat this as a priority.
We will provide a further update with any new findings at 22:00.
Thank you for your continued patience.
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