Incidents and Planned Maintenance
There are 19 incidents or planned maintenances that may be affecting customers on our network.
386624: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Apr 2026 08:42hrs)
Status: Currently open.
Location: Banbury OX15.
Location: Banbury OX15.
There is essential third party maintenance taking place between the hours of 09:00 and 16:00 Thursday 02/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
389762: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(01 Apr 2026 08:39hrs)
Status: Currently open.
Location: Glasgow G71.
Location: Glasgow G71.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 Thursday 02/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
389761: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(01 Apr 2026 08:38hrs)
Status: Currently open.
Location: Rickinghall Roydon IP22, Harleston IP20.
Location: Rickinghall Roydon IP22, Harleston IP20.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 Thursday 02/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
389741: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(01 Apr 2026 08:34hrs)
Status: Currently open.
Location: Ashford TN26 TN24, Charing TN27.
Location: Ashford TN26 TN24, Charing TN27.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 Thursday 02/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
389742: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(01 Apr 2026 08:34hrs)
Status: Currently open.
Location: South Somerset TA18.
Location: South Somerset TA18.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 Thursday 02/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
389634: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Apr 2026 08:27hrs)
Status: Currently open.
Location: Bourne PE10.
Location: Bourne PE10.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Thursday 02/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
387690: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Apr 2026 08:15hrs)
Status: Currently open.
Location: Bury St Edmunds IP30, Stowmarket IP14.
Location: Bury St Edmunds IP30, Stowmarket IP14.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Thursday 02/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
385804: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Apr 2026 08:12hrs)
Status: Currently open.
Location: Halifax HX3.
Location: Halifax HX3.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Thursday 02/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
383594: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Apr 2026 08:10hrs)
Status: Currently open.
Location: Northwich CW9.
Location: Northwich CW9.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Thursday 02/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
390612:: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(01 Apr 2026 15:49hrs)
Status: Closed.
Location: Snettisham PE31.
Location: Snettisham PE31.
We have a network incident in Snetttisham affecting phone and internet services. Our team are looking into this and will provide an update by 16:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (01 Apr 2026 15:49hrs)
This incident was closed on Wednesday, April 1st, 2026 at 15:49hrs.
This incident was closed on Wednesday, April 1st, 2026 at 15:49hrs.
Update (01 Apr 2026 15:49hrs)
Work to restore service was completed. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
387233: MAINTENANCE AFFECTING SERVICES Last updated:(01 Apr 2026 12:26hrs)
Status: Closed.
Location: Colchester CO4.
Location: Colchester CO4.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Wednesday 01/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (01 Apr 2026 12:26hrs)
This Planned Maintenance was completed on Wednesday, April 1st, 2026 at 12:26hrs.
This Planned Maintenance was completed on Wednesday, April 1st, 2026 at 12:26hrs.
383951: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Apr 2026 08:05hrs)
Status: Closed.
Location: London RM9.
Location: London RM9.
There is essential third party maintenance taking place between the hours of 08:00 and 17:00 Tuesday 31/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (01 Apr 2026 08:05hrs)
This Planned Maintenance was completed on Wednesday, April 1st, 2026 at 08:05hrs.
This Planned Maintenance was completed on Wednesday, April 1st, 2026 at 08:05hrs.
387817: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Apr 2026 08:05hrs)
Status: Closed.
Location: Fort Kinnaird EH15.
Location: Fort Kinnaird EH15.
There is essential third party maintenance taking place between the hours of 09:00 and 17:00 Tuesday 31/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (01 Apr 2026 08:05hrs)
This Planned Maintenance was completed on Wednesday, April 1st, 2026 at 08:05hrs.
This Planned Maintenance was completed on Wednesday, April 1st, 2026 at 08:05hrs.
387849: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Apr 2026 08:04hrs)
Status: Closed.
Location: Norwich NR13.
Location: Norwich NR13.
There is essential third party maintenance taking place between the hours of 09:00 and 17:00 Tuesday 31/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (01 Apr 2026 08:04hrs)
This Planned Maintenance was completed on Wednesday, April 1st, 2026 at 08:04hrs.
This Planned Maintenance was completed on Wednesday, April 1st, 2026 at 08:04hrs.
382405: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Apr 2026 08:04hrs)
Status: Closed.
Location: Sudbury CO10.
Location: Sudbury CO10.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Wednesday 01/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (01 Apr 2026 08:04hrs)
This Planned Maintenance was completed on Wednesday, April 1st, 2026 at 08:04hrs.
This Planned Maintenance was completed on Wednesday, April 1st, 2026 at 08:04hrs.
388170: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Apr 2026 08:04hrs)
Status: Closed.
Location: Hinckley LE10.
Location: Hinckley LE10.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Wednesday 01/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (01 Apr 2026 08:04hrs)
This Planned Maintenance was completed on Wednesday, April 1st, 2026 at 08:04hrs.
This Planned Maintenance was completed on Wednesday, April 1st, 2026 at 08:04hrs.
387596 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Apr 2026 08:02hrs)
Status: Closed.
Location: London UB10.
Location: London UB10.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Wednesday 01/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (01 Apr 2026 08:02hrs)
This Planned Maintenance was completed on Wednesday, April 1st, 2026 at 08:02hrs.
This Planned Maintenance was completed on Wednesday, April 1st, 2026 at 08:02hrs.
388321: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Apr 2026 08:01hrs)
Status: Closed.
Location: Bracknell RG12, RG42.
Location: Bracknell RG12, RG42.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Wednesday 01/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (01 Apr 2026 08:01hrs)
This Planned Maintenance was completed on Wednesday, April 1st, 2026 at 08:01hrs.
This Planned Maintenance was completed on Wednesday, April 1st, 2026 at 08:01hrs.
388324: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Apr 2026 08:00hrs)
Status: Closed.
Location: Knaresborough HG5.
Location: Knaresborough HG5.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Wednesday 01/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (01 Apr 2026 08:00hrs)
This Planned Maintenance was completed on Wednesday, April 1st, 2026 at 08:00hrs.
This Planned Maintenance was completed on Wednesday, April 1st, 2026 at 08:00hrs.
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