Incidents and Planned Maintenance
There are 10 incidents or planned maintenances that may be affecting customers on our network.
392620: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(16 Apr 2026 15:59hrs)
Status: Currently open.
Location: Stockport SK1.
Location: Stockport SK1.
There is essential emergency maintenance taking place between the hours 20:00 ON 16/04/2026 until 06:00 on 17/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392387: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(16 Apr 2026 08:24hrs)
Status: Currently open.
Location: Wallyford EH21.
Location: Wallyford EH21.
There is essential emergency maintenance taking place between the hours of 09:00 and 17:00 on Thursday 16/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
390433: MAINTENANCE AFFECTING SERVICES Last updated:(16 Apr 2026 08:13hrs)
Status: Currently open.
Location: Devon TQ7.
Location: Devon TQ7.
There is essential maintenance taking place between the hours of 06:00 and 08:00 on Friday 17/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
390236: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:56hrs)
Status: Currently open.
Location: London KT6.
Location: London KT6.
There is essential maintenance taking place between the hours of 20:00 on Thursday 16/04/2026 and 06:00 on Friday 17/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
390574: MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:51hrs)
Status: Currently open.
Location: Somerset TA3 TA4.
Location: Somerset TA3 TA4.
There is essential maintenance taking place between the hours of 09:00 and 17:00 on Thursday 16/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
389326: MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:48hrs)
Status: Currently open.
Location: Essex CM7.
Location: Essex CM7.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Thursday 16/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
390226: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:25hrs)
Status: Currently open.
Location: London UB7.
Location: London UB7.
There is essential maintenance taking place between the hours 20:00 on 16/04/2026 until 06:00 on 17/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
390235: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:23hrs)
Status: Currently open.
Location: Surrey KT8.
Location: Surrey KT8.
There is essential maintenance taking place between the hours 20:00 on 16/04/2026 until 06:00 on 17/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392633: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(16 Apr 2026 17:57hrs)
Status: Closed.
Location: Birmingham B1.
Location: Birmingham B1.
We have a network incident in Birmingham affecting phone and internet services. Engineers are currently onsite investigating. We will provide an update by 18:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (16 Apr 2026 17:57hrs)
This incident was closed on Thursday, April 16th, 2026 at 17:57hrs.
This incident was closed on Thursday, April 16th, 2026 at 17:57hrs.
Update (16 Apr 2026 17:57hrs)
Work to restore service was completed at 17:43 on 16/04/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 17:43 on 16/04/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (16 Apr 2026 17:41hrs)
Our engineers have identified the source of the fault and are currently working on site to restore services. We will provide a further update by 20:00.
Our engineers have identified the source of the fault and are currently working on site to restore services. We will provide a further update by 20:00.
390247: MAINTENANCE AFFECTING SERVICES Last updated:(16 Apr 2026 14:45hrs)
Status: Closed.
Location: Maldon CM0.
Location: Maldon CM0.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Thursday 16/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (16 Apr 2026 14:45hrs)
This Planned Maintenance was completed on Thursday, April 16th, 2026 at 14:45hrs.
This Planned Maintenance was completed on Thursday, April 16th, 2026 at 14:45hrs.
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