There are 13 incidents or planned maintenances that may be affecting customers on our network.
354575: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(23 Jun 2025 18:18hrs)
Status: Currently open.
Location: Derby DE73 6A.
We are aware of a fault impacting a few customer's internet and phone services in the Derby DE73 6A area.
This will require an engineer to attend site to fix. We will attempt to schedule this for tomorrow, and will update you here in the morning with details.
No updates for this incident yet.
349334: MAINTENANCE AFFECTING SERVICES Last updated:(23 Jun 2025 09:07hrs)
Status: Currently open.
Location: London RM17.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 24/06/25. Customers may experience an interruption to services for up to 30 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
352256: MAINTENANCE AFFECTING SERVICES Last updated:(23 Jun 2025 09:03hrs)
Status: Currently open.
Location: Broadland NR7.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 24/06/25. Customers may experience an interruption to services for up to 1 hour during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
353784: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Jun 2025 09:00hrs)
Status: Currently open.
Location: Peterborough PE7.
There is essential maintenance taking place between the hours of 00:00 until 06:00 on 24/06/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
350795: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Jun 2025 08:55hrs)
Status: Currently open.
Location: Wychavon WR11.
There is essential maintenance taking place between the hours of 00:00 until 06:00 on 24/06/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
346614: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Jun 2025 08:53hrs)
Status: Currently open.
Location: Aylesbury HP17 HP22 HP19 HP18 HP20.
There is essential maintenance taking place between the hours of 00:00 until 06:00 on 24/06/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
354435: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(23 Jun 2025 08:36hrs)
Status: Currently open.
Location: Bath BA3.
There is essential emergency maintenance taking place between the hours of 00:00 until 03:00 on 24/06/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
354350: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(21 Jun 2025 19:55hrs)
Status: Currently open.
Location: Colchester CO7.
We have a network incident in West Colchester CO7 affecting phone and internet services. Our team are looking into this and will provide an update by 12:00
Update (23 Jun 2025 17:35hrs)
Our engineer has now finished works on site for today.
We expect services to be online and stable for now, and we hope that the fault is resolved. But because of the nature of the issue, we cannot be sure until we monitor the services overnight, so be aware that it is possible for services to be impacted again until further notice.
We will update you again by 08:00 tomorrow morning.
Update (23 Jun 2025 15:20hrs)
Our engineer is on site trying to identify the exact cause of the problem. We suspect that there is a faulty customer ONT installed that is interfering with services for a subset of other customers on site.
Because of the nature of the fault, it is difficult for us to identify the correct ONT to replace. We are working on this, and will update you again by 18:00.
Update (23 Jun 2025 07:49hrs)
An engineer is going to be attending site with the current ETA being 10:00.
We will update you again by 12:00, or whenever significant information becomes available.
Update (22 Jun 2025 13:54hrs)
We are aware that there were again issues for customer services in this area this morning and early afternoon.
Another engineer will be attending site Monday morning and may request access to some customer properties to test ONTs.
We will update you Monday at 08:00 with the expected time arrival of the engineer.
Update (21 Jun 2025 15:34hrs)
The engineer has attended site and identified the source of the fault.
As of 14:48 services are restored and have been stable since. However this is due to a temporary solution and so further service impact is possible.
We will be having engineers attend site again during the week to replace customer ONTs that are experiencing faults.
We will update you again at 08:00 Monday.
Update (21 Jun 2025 12:54hrs)
Due to traffic there has been a delay in engineers arrival on site current ETA 13:20
Update (21 Jun 2025 12:06hrs)
Due to traffic conditions the engineer is delayed, but still on their way to site.
We will update you again by 15:00.
Update (21 Jun 2025 10:28hrs)
Engineer attending site current ETA 12:00
354377: INCIDENT AFFECTING INTERNET SERVICES Last updated:(21 Jun 2025 19:34hrs)
Status: Currently open.
Location: Egginton LU7.
We are aware of reports of speed issues and disruption on customer services in the Eggington LU7 area.
This was the result of a problem on a 3rd party network that supplies ours, and we are working with that third party to identify the cause.
We believe these should now be resolved, but we had already thought this was fixed earlier this afternoon whereas further reports have since come in. So we will closely monitor services, and update you again here if we expect further problems.
No updates for this incident yet.
354083: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(23 Jun 2025 12:29hrs)
Status: Closed.
Location: Rotherham S60.
There is essential emergency maintenance taking place between the hours of 09:00 until 17:00 on 23/06/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (23 Jun 2025 12:29hrs)
This incident was closed on Monday, June 23rd, 2025 at 12:29hrs.
351651: MAINTENANCE AFFECTING SERVICES Last updated:(23 Jun 2025 09:19hrs)
Status: Closed.
Location: Cambridge CB25 CB5.
There is essential maintenance taking place between the hours of 09:00 until 10:00 on 23/06/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (23 Jun 2025 09:19hrs)
This Planned Maintenance was completed on Monday, June 23rd, 2025 at 09:19hrs.
350565 MAINTENANCE AFFECTING SERVICES Last updated:(23 Jun 2025 08:37hrs)
Status: Closed.
Location: Heybridge CM9.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 19/06/25. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (23 Jun 2025 08:37hrs)
This Planned Maintenance was completed on Monday, June 23rd, 2025 at 08:37hrs.
353365: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(23 Jun 2025 08:35hrs)
Status: Closed.
Location: Norwich NR18 NR9 NR4 NR9.
There is essential emergency maintenance taking place between the hours of 06:00 until 16:00 on 22/06/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (23 Jun 2025 08:35hrs)
This incident was closed on Monday, June 23rd, 2025 at 08:35hrs.
