Incidents and Planned Maintenance

There are 2 incidents or planned maintenances that may be affecting customers on our network.

215285:MAINTENANCE AFFECTING BROADBAND AND VOICE SERVICES   Last updated:(20 May 2022 11:45hrs)
Status: Currently open.
Location: Crawley (RH10), Dartford (DA1) and Greenwich (SE10).
There is essential maintenance taking place between the hours of 00:00 & 06:00 on Monday 23/05/2022 Customers may experience an interruption to all services for up to 15 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
216891: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES   Last updated:(21 May 2022 08:44hrs)
Status: Closed.
Location: Bath, Bristol, BA1.
We are currently experiencing a network incident in Bath, BA1 affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

Please do not reset your equipment.

We apologise for any inconvenience this may cause.
Update (21 May 2022 08:44hrs)
This incident was closed on Saturday, May 21st, 2022 at 08:44hrs.
Update (21 May 2022 08:44hrs)
Work to restore service was completed at 19:00 on 20/05/2022. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (20 May 2022 16:54hrs)
It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area.

We are working with the provider to resolve this issue and a further update will be provided as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

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