Incidents and Planned Maintenance
There are 3 incidents or planned maintenances that may be affecting customers on our network.
360058 INCIDENT AFFECTING TV SERVICES Last updated:(02 Aug 2025 08:23hrs)
Status: Currently open.
Location: Stowmarket IP14.
Location: Stowmarket IP14.
We have a network incident in the Stowmarket area affecting TV services. Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment."
Please do not reset your equipment."
No updates for this incident yet.
355439: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Aug 2025 09:08hrs)
Status: Currently open.
Location: Hethersett NR9 NR18.
Location: Hethersett NR9 NR18.
There is essential third party maintenance taking place between the hours of 00:00 & 06:00 on 02/08/25. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
358156: MAINTENANCE AFFECTING SERVICES Last updated:(31 Jul 2025 09:23hrs)
Status: Currently open.
Location: Crowthorne RG45.
Location: Crowthorne RG45.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 01/08/25. Customers may experience an interruption to services for up to 30 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
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Customer Services:
0800 331 7638
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Cardiff
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