Incidents and Planned Maintenance
There is 1 incident or planned maintenance that may be affecting customers on our network.
371633: INCIDENT AFFECTING INTERNET SERVICES Last updated:(31 Oct 2025 15:07hrs)
Status: Closed.
Location: Horsham, RH13 RH14.
Location: Horsham, RH13 RH14.
We have a network incident in Horsham, RH13 & RH14 affecting internet services. Our team are looking into this and will provide an update by 08:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (31 Oct 2025 15:07hrs)
This incident was closed on Friday, October 31st, 2025 at 15:07hrs.
This incident was closed on Friday, October 31st, 2025 at 15:07hrs.
Update (31 Oct 2025 15:07hrs)
Work to restore service was completed at 14:20 on 31/10/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 14:20 on 31/10/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (31 Oct 2025 13:46hrs)
The third-party provider experiencing a power outage still expects the fault to be fixed by 15:00 31/10/2025.
Further updates will be provided once new information becomes available.
The third-party provider experiencing a power outage still expects the fault to be fixed by 15:00 31/10/2025.
Further updates will be provided once new information becomes available.
Update (31 Oct 2025 07:57hrs)
Good Morning,
Due to power issues in the local area our third party provider has told us that they expect this to be fixed by 3PM.
Good Morning,
Due to power issues in the local area our third party provider has told us that they expect this to be fixed by 3PM.
Update (31 Oct 2025 02:44hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 08:00.
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 08:00.
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