There are 7 incidents or planned maintenances that may be affecting customers on our network.
350509: INCIDENT AFFECTING INTERNET SERVICES Last updated:(20 May 2025 16:58hrs)
Status: Currently open.
Location: Wandsworth SW18.
We have a network incident in Wandsworth SW18 affecting internet services. Our team are looking into this and will provide an update by 19:00.
Please do not reset your equipment.
Update (20 May 2025 18:41hrs)
We have identified a faulty piece of equipment on site causing this problem.
Because of an access issue overnight, we will have to replace it tomorrow morning.
We will update you here by 8AM.
347947: MAINTENANCE AFFECTING SERVICES Last updated:(20 May 2025 10:33hrs)
Status: Currently open.
Location: Essex SS5.
There is essential maintenance taking place between the hours of 09:00-17:00 on Wednesday 21/05/2025. Customers may experience an interruption to services for up to 2 hours minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
343511: MAINTENANCE AFFECTING SERVICES Last updated:(20 May 2025 10:28hrs)
Status: Currently open.
Location: Hythe CT21.
here is essential maintenance taking place between the hours of 08:00-16:00 on Wednesday 21/05/2025. Customers may experience an interruption to services for up to 30 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
348537: MAINTENANCE AFFECTING SERVICES Last updated:(20 May 2025 10:23hrs)
Status: Currently open.
Location: Hythe CT21 London E20.
There is essential maintenance taking place between the hours of 06:00-08:00 on Wednesday 21/05/2025. Customers may experience an interruption to services for up to 10 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
350322: MAINTENANCE AFFECTING SERVICES Last updated:(20 May 2025 10:17hrs)
Status: Currently open.
Location: Acton NW10 Birmingham B1 Exeter E5.
There is essential maintenance taking place between the hours of 00:00-06:00 on Wednesday 21/05/2025. Customers may experience an interruption to services for up to 10 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
348708: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 May 2025 09:55hrs)
Status: Currently open.
Location: London SE6 N1 E10 E20 E9 Walthom Cross EN8.
There is essential maintenance taking place between the hours of 00:00-06:00 on Wednesday 21/05/2025. Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
350127: INCIDENT AFFECTING INTERNET SERVICES Last updated:(16 May 2025 20:24hrs)
Status: Currently open.
Location: London SE10.
We have found that some customers in London SE10 area are experiencing intermittent service issues.
We believe this is related to a problem previously believed to be fixed that has recurred.
We will update you by 22:30 when we have further information.
Update (19 May 2025 07:48hrs)
We are aware that customers are still experiencing service issues and are arranging for our engineers to return to site to replace equipment that may be causing the fault. We are sorry for extended impact, because of the nature of the problem we have to replace all customer ONTs in the area, which is a difficult task but we are doing all that we can to get this resolved as soon as possible.
We will update you again when we have an exact time for our engineers' attending.
Update (17 May 2025 15:03hrs)
Our engineers have now finished swapping out the equipment on site for today.
We hope that this will resolve the issues customers are experiencing, but we are still monitoring for more problems.
We will update you again if we see more service drops, or by 08:00 on Monday at the latest.
Update (16 May 2025 22:07hrs)
The fault is the result of faulty ONTs. Our engineer will be attending site tomorrow to replace as many of the faulty pieces of equipment as possible.
We will update you again tomorrow evening after the engineer visit.
