seethelight are committed to our customers and understand that providing excellent and reliable services is of paramount importance.
For this reason, seethelight are committed to compliance with all business standards and regulations that have been established for the telecommunications industry, which have been set by Ofcom and the ombudsman.
seethelight are members of various industry regulators and have been approved and endorsed by Ofcom, which ensures seethelight are operating within the guidelines that they set. seethelight are regulated in the UK as a Publicly Available Communications Provider (PACP) by Ofcom and offer both a broadband and PATS compliant telephone service.
Below is a list of the regulatory bodies seethelight affiliate with:
Ofcom: The independent regulator and competition authority for the UK communications industry.
Ombudsman Services was set up in 2002, and is an independent service, designed to investigate and provide dispute resolution regarding communications, energy, property and copyright licensing. Ombudsman Services is approved by Ofcom and their work meets the requirements of the Communications Act 2003. This act enables consumers and small businesses to take their complaint to the ombudsman if the communications provider fails to resolve the issue.
Internet Watch Foundation: The UK hotline for reporting criminal online content
0800 331 7638