Documents

This section provides downloadable documents for your reference:

seethelight Consumer Price Guide

seethelight Consumer Price Guide – from 1st July 2025

Customer Services

Complaints code of practice 2026

(This Code of Practice has been approved by Ofcom)

seethelight Complaints Flyer

seethelight Internet: Acceptable Use Policy

Residential Telephone Service: Fair Usage Policy

seethelight: Consumer Terms and Conditions (for orders from 6th May 2021)

seethelight: Consumer Terms and Conditions (for orders placed up to and including 9th September 2019)

seethelight: Consumer Terms and Conditions (for orders from 10th September 2019)

Direct Debit Form

Third Party Form

Your Bill Explained

Privacy Policy for www.seethelight.co.uk

seethelight’s Privacy Policy is available to view online.

Cookie Policy for www.seethelight.co.uk

seethelight’s Cookie Policy is available to view online.