Help
Need help? If you require any technical help you can call our Technical Support Line on 0800 331 7638 and we’ll talk you through any problems you may have.
Got a question? We’ve got answers on everything from connection to billing in our FAQs:
If you can’t find what you are looking for in the articles below, send us a contact form. We aim to respond to contact forms within 3 days.
Wireless
- Troubleshoot a wireless network
- Set up a wireless network
- Internal wiring explained
Getting Started
- Do I need a BT line?
- How can I setup my router?
- Do I need an engineer?
Telephone
- Can I choose my number?
- How much are calls?
- I haven’t got a dial tone
Billing
- When will I get my bill?
- My first bill explained
- How are bills calculated?
Sky TV
- Who will bill me for TV?
- Am I eligible for the deal?
- Do I need an engineer?
Auto Compensation
- What is Automatic Compensation?
- How much do I get?
- What is a total loss of service?
