seethelight is prioritising the work we undertake during COVID-19 to make sure you continue to receive fast and reliable broadband and voice services, whilst ensuring we keep our customers and engineers safe, and look after those most in need. Where applicable, we are asking customers some additional questions where we may need to enter a premises to ensure we take any necessary precautions to keep everyone safe. We continue to carry out work as per the government’s social distancing guidelines.
As the government’s response to the coronavirus pandemic develops, we are continuing to keep our approach under careful review. We will always take an approach which safeguards the health and wellbeing of our customers and colleagues, while maintaining fast and reliable broadband and voice services.
If you experience problems with your broadband or voice service, please call 0800 331 7638.